advice on possible virus

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Re: advice on possible virus

Post by judyjudy on Fri Jan 08, 2010 9:17 pm

do i do this in safe mode or normal mode?

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Re: advice on possible virus

Post by Dr Jay on Fri Jan 08, 2010 9:23 pm

Either way. It will tell you to restart your computer, then it will do a large check of your disk to fix it.


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Re: advice on possible virus

Post by judyjudy on Fri Jan 08, 2010 10:46 pm

I'm on a different laptop typing this. The diskck has been frozen at 17% complete (stage 4 of 5) for about 1/2 hour. Is this normal? I swear I have not touched anything on it and I am TRYING to be patient ;-)

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Re: advice on possible virus

Post by judyjudy on Fri Jan 08, 2010 11:49 pm

Still frozen at the same 17% after 1 1/2 hours!

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Re: advice on possible virus

Post by Dr Jay on Sat Jan 09, 2010 12:33 am

Try to press Ctrl+Alt+Delete to get out of it.

Then, after rebooting, let it try CHKDSK again.


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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 1:14 am

nothing happens when I hit Ctl+Alt+Del

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Re: advice on possible virus

Post by Dr Jay on Sat Jan 09, 2010 3:33 am

Force shutdown (hold power button in), then boot again. It shall try the CHKDSK again.


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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 3:53 am

OK, wish me luck!

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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 4:07 am

It's freezing at the same spot: 17% (stage 4 of 5). Do a hit ctrl+alt+del?

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Re: advice on possible virus

Post by Dr Jay on Sat Jan 09, 2010 4:14 am

Please shut down.

Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).

Log on to Safe Mode as Administrator.

Then, go to Start > Run
type in chkdsk and hit OK.

It will run a quick CHKDSK then give Windows the assurance the CHKDSK was successful.

One quick question, do you have your Windows XP cd?

Please let me know if the above method worked.


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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 4:18 am

this laptop has Windows Vista. I have the operating system disc from Gateway for this windows vista w/ SP1

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Re: advice on possible virus

Post by Dr Jay on Sat Jan 09, 2010 4:21 am

Ok. Let me know of the results.


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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 4:25 am

right now it is in safe mode and seems to be frozen at loading windows files. It has not gotten to the point of letting me log on.

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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 4:46 am

It's not going past the loading of windows files. I shut it down and got in safe mode again and it still froze at loading windows files. I'm starting to get scared!

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Re: advice on possible virus

Post by Dr Jay on Sat Jan 09, 2010 5:39 am

Please place your Vista disc in to the drive. Reboot. Allow it to boot from the disc.

While in setup, choose Startup Repair.


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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 6:42 am

ok. it is saying startup repair could not detect a problem. Also: "If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer." I have not had anything attached to this since we started trying to fix it.

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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 7:26 am

Oops. hope I didn't do anything wrong. I hit the restart button when startup repair said it could find nothing wrong. When it restarted the discck screen came on again and I hit the cancel button to stop the disc check. Then the desktop screen came on as usual with the "windows has blocked some startup programs" warning window.

It's late now. I'm shutting down the computer. Thanks for your patience.

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Re: advice on possible virus

Post by judyjudy on Sat Jan 09, 2010 3:12 pm

booted up in safe mode and was able to log on did a run chkdsk and it got to about 54% done and then that window just went off the screen. Ran it again and watched to see that it was at: verifying indexes (stage 2 of 3). Then it had about 5 lines that said "Index entry.........is incorrect" Then it was doing something at 50%, 51%....and at 54% the chkdsk window just disappeared.

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Re: advice on possible virus

Post by Dr Jay on Sat Jan 09, 2010 11:33 pm

Go Start type in CMD and right-click on it in the results pane and select Run as Administrator.
Type in: sfc /scannow
Press enter.

After the first run, reboot your computer. Do a second run. Now the scan and fix is finished.


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Re: advice on possible virus

Post by judyjudy on Sun Jan 10, 2010 12:13 am

Dragon Master Jay,
Had a computer friend stop by. He gave kudos to you guys but said "of course it's much easier when one is sitting right at the computer". He did not find a virus on this laptop but thought it was a damaged disk. The problem you and I were having is that in Vista even if one is the administrator there is some program (3 letters..maybe UOS?) that pops up these windows asking to OK any action. I think that means that a disk check can't be done when Windows starts running. (This friend is not a fan of Vista).
So he had to go though some administrative stuff to get that disabled before running a disk check. Something was damaged. Did a repair. Seems to be running fine.

So I'm ready to close this topic and free you up to help all the other poor souls with something nasty on their computers. Thank you soooo very much for all your help. I did learn something about Mbam. You all are great and I will be recommending you to friends.

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Re: advice on possible virus

Post by Dr Jay on Sun Jan 10, 2010 12:28 am

Thanks. Glad it is working again properly!


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