Missing Operating Systems

View previous topic View next topic Go down

Missing Operating Systems

Post by deana on 5th January 2010, 4:22 am

I had a virus on my computer that I was unable to delete. Since I have been having problems with this computer I decided to go ahead and do a recovery. This is a HP computer. I did the recovery. When i purchased the computer it came with windows XP and a cd to upgrade to Vista. I did not upgrade at the time that they sent me the disk but I thought since i was reformating anyway i might as well do it now. I didn't have any problem with the recovery nor did I have any problems installing Vista, however while Vista was running it came up with a blue screen that read "Windows has encountered a problem has been shut down. When I tried to restart the computer I get the start up screen and then I get and error message that says the Operating System is missing. Can anyone help me? I called HP and they wouldn't help me without charging me 150.00. Please help me if you can. Thank you.

deana
Beginner
Beginner

Posts Posts : 2
Joined Joined : 2010-01-04
Gender Gender : Female
OS OS : windows xp
Points Points : 25343
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Missing Operating Systems

Post by Doctor Inferno on 5th January 2010, 5:07 am

Hello,

Use the CD install to preform a destructive recovery of Vista.


Please be a GeekPolice fan on Facebook!



Have we helped you? Help us! | Doctor by day, ninja by night.

Doctor Inferno
Administrator
Administrator

Posts Posts : 11976
Joined Joined : 2007-12-26
Gender Gender : Male
OS OS : Windows 7 Home Premium and Ultimate X64
Protection Protection : Kaspersky PURE and Malwarebytes' Anti-Malware
Points Points : 104650
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Missing Operating Systems

Post by deana on 6th January 2010, 2:38 am

How do i perform a destructive recovery. When i tried to restart the computer it came up and asked if i wanted to boot up from a cd. I hit enter and it reinstalled windows. But I don't think I am installing it on the correct partition. Everytime I restart the computer it asks the same question now and if i let it go then it will go to a screen that has options on it. I can start windows Vista in safe mode or regaular mode however i don't know what to do with it once i have it started to fix the problem. This is how is starts every time and if i don't have the cd in the drive it states that its missing the Operating system.

deana
Beginner
Beginner

Posts Posts : 2
Joined Joined : 2010-01-04
Gender Gender : Female
OS OS : windows xp
Points Points : 25343
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Missing Operating Systems

Post by Doctor Inferno on 6th January 2010, 8:25 am

Hello,

Let's try to use the recovery partition. At boot up, keep tapping the F11 key, see if a new screen appears and prompts you for a recovery.


Please be a GeekPolice fan on Facebook!



Have we helped you? Help us! | Doctor by day, ninja by night.

Doctor Inferno
Administrator
Administrator

Posts Posts : 11976
Joined Joined : 2007-12-26
Gender Gender : Male
OS OS : Windows 7 Home Premium and Ultimate X64
Protection Protection : Kaspersky PURE and Malwarebytes' Anti-Malware
Points Points : 104650
# Likes # Likes : 0

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum