BankerFox.A & Win32/Nugel.E Removal

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BankerFox.A & Win32/Nugel.E Removal

Post by acbjerke on 5th January 2010, 1:05 am

Hi have found your recommendations for removal of these virus'. My problem is that I can not get the internet on the infrected computer to download the removal progams.... if I by chance get to the internet...it has happened once....when I click download it comes up with error readings that I am off line or it can not connect to the internet.... Each time I click on any button on my computer I get error messages..... Thank you in advance for your time.

Sincerely,
CB

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Re: BankerFox.A & Win32/Nugel.E Removal

Post by Dr Jay on 5th January 2010, 11:10 am

Please download ComboFix from [You must be registered and logged in to see this link.]

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Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


Dr. Jay (DJ)


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Re: BankerFox.A & Win32/Nugel.E Removal

Post by acbjerke on 5th January 2010, 2:22 pm

Thank you for the reply. I was able to download ComboFix, but can not run anything..... pop ups all the time... When I try and run....pop ups.... everytime I click on anything on my computer I get error readings "file is infected...can not run... I can not disable my antivirus programs....always get an error "this file is infected" Any suggestions on how to get around all these?

Thank You,
CB

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Re: BankerFox.A & Win32/Nugel.E Removal

Post by Dr Jay on 5th January 2010, 8:13 pm

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


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