Final Steps - Another Victim of Win32/Nuqel.E

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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by sbandd2 on 4th January 2010, 12:41 am

Sure, if I can do it through Hi Jack, I'm pretty sure it will go away. If not that way, I'd say it's buried too deep for my skill set, unless you want to walk me though it. Also, a side note, when I run internet, especially on the Geek site, the computer stalls and locks up when I scroll down the page.

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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by Belahzur on 4th January 2010, 1:13 am

Okay, try fixing this service.

O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe

Let me know if it comes back or not.


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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by sbandd2 on 4th January 2010, 2:19 am

This one was removed
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe

Was go to delete this too, however when I read the info on it I changed my mind.
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe

Lastly, when I tried to reboot, Rundll.exe was having a problem shutting down.

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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by Belahzur on 4th January 2010, 5:17 pm

Weird, did you do a hard reboot anyway?


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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by sbandd2 on 4th January 2010, 8:53 pm

Yep, did a full reboot to get rid of the rest of the AT&T files and CA too.

Waiting you follow-on instructions

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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by Belahzur on 4th January 2010, 11:09 pm

Nice one.
This should be fine now.


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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by sbandd2 on 4th January 2010, 11:37 pm

Shall I make a new restore point? Any other suggestions or practices that I should follow to prevent this from happening again?

Also, I have two other computers in the house, since this issue, I've down loaded both Hi-Jack and MBAM to both of them. Did the same searches for viruses and found problems with both. As a precautionary move, I removed the multi anti-virus programs and reloaded MC-Gaf on to them. However, my wife's computer has improved some, but its still running slow, better than what it was, but not up to standards. Should I continue working with you on this matter or should I work with one of the other techs?

VR,

Don

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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by Belahzur on 4th January 2010, 11:48 pm

Hello.
Since this machine we've worked on is clean, lets lock down down and keep it clean.

We can work on the other machine next, but please open a new topic for that machine. Smile Best to avoid confusion.


Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

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A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

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The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by sbandd2 on 5th January 2010, 1:22 am

Just want to let you know that we still have a few quirks with the system, after completing step 1 - windows update, that during the reboot the following items poped up and stated that they nwere having a problem closing down

MB_DummyWindows
Ybrwicon
CTFmon.EXE

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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by Belahzur on 5th January 2010, 3:15 pm

Could just be a one time thing, does it keep hanging or not?


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Re: Final Steps - Another Victim of Win32/Nuqel.E

Post by sbandd2 on 5th January 2010, 3:31 pm

Its working, down loaded most of the other files/programs except for spy-bot as McGaf has a conflict with it.

Ran the necessary scans and removed some more adware, seems to be good for now. Now that I'm using foxfire as my browser, how do I transfer my bookmarks from internet explorer? Is there anything else that needs to be done before creating a new restore point?

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