win32/Nuqel and BankerFox Removal help

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Re: win32/Nuqel and BankerFox Removal help

Post by sarah1202 on Fri Jan 01, 2010 3:59 am

Runscanner logfile

* = signed file
- = file not found

General info
------------
Computer name : YOUR-8B52AE5C26
Creation time : 12/31/2009 9:57:08 PM
Hosts <> 127.0.0.1 : 0
Hosts file location : %SystemRoot%\System32\drivers\etc
IE version : 8.0.6001.18702
OS : Microsoft Windows XP
OS Build : 2600
OS SP : Service Pack 3
RunScanner Version : 1.9.0.9
User Language : English (United States)
User rights : Administrator
Windows folder : C:\WINDOWS

Running processes
-----------------
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe (Hewlett-Packard Co.)
* C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (Apple Inc.)
* C:\WINDOWS\System32\alg.exe (Microsoft Corporation)
* C:\PROGRA~1\AVG\AVG8\avgemc.exe (AVG Technologies CZ, s.r.o.)
* C:\PROGRA~1\AVG\AVG8\avgnsx.exe (AVG Technologies CZ, s.r.o.)
* C:\PROGRA~1\AVG\AVG8\avgrsx.exe (AVG Technologies CZ, s.r.o.)
* C:\Program Files\AVG\AVG8\avgcsrvx.exe (AVG Technologies CZ, s.r.o.)
* C:\PROGRA~1\AVG\AVG8\avgtray.exe (AVG Technologies CZ, s.r.o.)
* C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (AVG Technologies CZ, s.r.o.)
* C:\Program Files\Bonjour\mDNSResponder.exe (Apple Inc.)
* C:\WINDOWS\system32\csrss.exe (Microsoft Corporation)
* C:\WINDOWS\system32\dllhost.exe (Microsoft Corporation)
* C:\WINDOWS\system32\ctfmon.exe (Microsoft Corporation)
* C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)
* C:\WINDOWS\system32\svchost.exe (Microsoft Corporation)
* C:\WINDOWS\system32\svchost.exe (Microsoft Corporation)
* C:\WINDOWS\system32\svchost.exe (Microsoft Corporation)
* C:\WINDOWS\system32\svchost.exe (Microsoft Corporation)
* C:\WINDOWS\system32\svchost.exe (Microsoft Corporation)
* C:\WINDOWS\system32\svchost.exe (Microsoft Corporation)
* C:\WINDOWS\System32\svchost.exe (Microsoft Corporation)
* C:\WINDOWS\system32\svchost.exe (Microsoft Corporation)
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe (Hewlett-Packard Co.)
* C:\Program Files\iPod\bin\iPodService.exe (Apple Inc.)
* C:\Program Files\iTunes\iTunesHelper.exe (Apple Inc.)
* C:\WINDOWS\system32\drivers\KodakCCS.exe (Eastman Kodak Company)
C:\Program Files\Kodak\Kodak EasyShare Software\bin\EasyShare.exe (Eastman Kodak Company)
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
* C:\WINDOWS\system32\lsass.exe (Microsoft Corporation)
* C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe (McAfee, Inc.)
* C:\WINDOWS\ehome\mcrdsvc.exe (Microsoft Corporation)
* C:\WINDOWS\eHome\ehmsas.exe (Microsoft Corporation)
* C:\WINDOWS\eHome\ehRecvr.exe (Microsoft Corporation)
* C:\WINDOWS\eHome\ehSched.exe (Microsoft Corporation)
* C:\WINDOWS\ehome\ehtray.exe (Microsoft Corporation)
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe (Nikon Corporation)
* C:\WINDOWS\system32\notepad.exe (Microsoft Corporation)
* C:\WINDOWS\system32\nvsvc32.exe (NVIDIA Corporation)
C:\Program Files\Canon\Memory Card Utility\iP6600D\PDUiP6600DMon.exe (CANON INC.)
C:\WINDOWS\system32\HPZipm12.exe (HP)
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS (New Boundary Technologies, Inc.)
C:\Program Files\QuickTime\QTTask.exe (Apple Inc.)
* C:\WINDOWS\system32\rundll32.exe (Microsoft Corporation)
* C:\Documents and Settings\Owner\Desktop\runscanner\RunScanner.exe (Runscanner.net)
* C:\Documents and Settings\Owner\Desktop\runscanner\RunScanner.exe (Runscanner.net)
* C:\WINDOWS\system32\services.exe (Microsoft Corporation)
C:\Program Files\fastrac software\X_metromatch.exe (Pantaray Research Ltd.)
C:\Program Files\Digital Media Reader\shwiconem.exe (Alcor Micro, Corp.)
* C:\WINDOWS\system32\spoolsv.exe (Microsoft Corporation)
* C:\WINDOWS\Explorer.EXE (Microsoft Corporation)
* C:\WINDOWS\system32\winlogon.exe (Microsoft Corporation)
* c:\windows\System32\smss.exe (Microsoft Corporation)
* C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe (Yahoo! Inc.)

Unrated items
-------------
002 C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe (Intel Corporation)
002 C:\Program Files\Canon\Memory Card Utility\iP6600D\PDUiP6600DMon.exe (CANON INC.)
002 C:\Program Files\QuickTime\QTTask.exe (Apple Inc.)
002 C:\WINDOWS\SMINST\RECGUARD.EXE
002 C:\Program Files\Digital Media Reader\shwiconem.exe (Alcor Micro, Corp.)
004 C:\PROGRA~1\FASTRA~1\METROM~1.EXE (Pantaray Research Ltd.)
005 C:\PROGRA~1\HP\DIGITA~1\bin\hpqtra08.exe (Hewlett-Packard Co.)
005 C:\PROGRA~1\HP\DIGITA~1\bin\hpqthb08.exe (Hewlett-Packard Co.)
005 C:\PROGRA~1\Kodak\KODAKE~1\bin\EASYSH~1.EXE (Eastman Kodak Company)
005 C:\PROGRA~1\Kodak\KODAKS~1\7288971\Program\KODAKS~1.EXE
005 * C:\PROGRA~1\MCAFEE~1\10BCA1~1.150\SSSCHE~1.EXE (McAfee, Inc.)
005 C:\PROGRA~1\COMMON~1\Nikon\Monitor\NKMONI~1.EXE (Nikon Corporation)
010 C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe (InstallDriver Table Manager)
010 C:\WINDOWS\system32\HPZipm12.exe (Pml Driver HPZ12)
010 C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS (PrismXL)
011 C:\WINDOWS\System32\Drivers\sunkfilt.sys (Alcor Micro Corp Reader)
011 C:\WINDOWS\system32\Drivers\ute1mzqy.sys (AVZ Kernel Driver)
011 C:\WINDOWS\system32\drivers\Cdr4_xp.sys (Cdr4_xp)
011 C:\WINDOWS\system32\drivers\Cdralw2k.sys (Cdralw2k)
011 * C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys (GEAR ASPI Filter Driver)
011 C:\WINDOWS\system32\DRIVERS\mhndrv.sys (MHN driver)
011 * C:\WINDOWS\system32\drivers\pavboot.sys (pavboot)
011 * C:\WINDOWS\System32\Drivers\PCASp50.sys (PCASp50 NDIS Protocol Driver)
011 * C:\WINDOWS\system32\DRIVERS\ssmdrv.sys (ssmdrv)
011 * c:\windows\System32\drivers\swmsflt.sys (swmsflt)
011 C:\WINDOWS\system32\Drivers\sydexfdd.sys (Sydex Diskette Driver)
031 C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\msitss.dll (Microsoft Corporation) {0A9007C0-4076-11D3-8789-0000F8105754}
041 * C:\Program Files\AskBarDis\bar\bin\askBar.dll (Ask.com) {3041d03e-fd4b-44e0-b742-2d9b88305f98}
041 C:\Program Files\Canon\Easy-WebPrint\Toolband.dll {327C2873-E90D-4c37-AA9D-10AC9BABA46C}
045 * C:\Program Files\AskBarDis\bar\bin\askBar.dll (Ask.com) {3041D03E-FD4B-44E0-B742-2D9B88305F98}
061 C:\WINDOWS\system32\nvshell.dll (NVIDIA Corporation) {1CDB2949-8F65-4355-8456-263E7C208A5D}
061 C:\WINDOWS\system32\nvshell.dll (NVIDIA Corporation) {1E9B04FB-F9E5-4718-997B-B8DA88302A47}
061 C:\Program Files\Common Files\KODAK\IFSCore\kodakshx.dll (Eastman Kodak Company) {acb4a560-3606-11d3-aef4-00104bd0f92d}
061 C:\WINDOWS\system32\nvshell.dll (NVIDIA Corporation) {1E9B04FB-F9E5-4718-997B-B8DA88302A48}
061 C:\WINDOWS\system32\ShellvRTF.dll (XSS) {7F67036B-66F1-411A-AD85-759FB9C5B0DB}
061 * C:\Program Files\Real\RealPlayer\rpshell.dll (RealNetworks, Inc.) {F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}
062 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll (Adobe Systems, Inc.) {F9DB5320-233E-11D1-9F84-707F02C10627}
100 ProxyServer HKCU : http=127.0.0.1:5555
100 Start Page HKCU : [You must be registered and logged in to see this link.]
104 C:\WINDOWS\Downloaded Program Files\ZIntro.ocx (Microsoft Corporation) {B8BE5E93-A60C-4D26-A2DC-220313175592}
104 C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll (Sun Microsystems, Inc.) {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA}
105 &AOL Toolbar search : [You must be registered and logged in to see this link.] Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
105 &Yahoo! Search : [You must be registered and logged in to see this link.] Files\Yahoo!\Common/ycsrch.htm
105 E&xport to Microsoft Excel : [You must be registered and logged in to see this link.]
105 Easy-WebPrint Add To Print List : [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
105 Easy-WebPrint High Speed Print : [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
105 Easy-WebPrint Preview : [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
105 Easy-WebPrint Print : [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
105 Yahoo! &Dictionary : [You must be registered and logged in to see this link.] Files\Yahoo!\Common/ycdict.htm
105 Yahoo! &Maps : [You must be registered and logged in to see this link.] Files\Yahoo!\Common/ycmap.htm
105 Yahoo! &SMS : [You must be registered and logged in to see this link.] Files\Yahoo!\Common/ycsms.htm
107 C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
170 {0abe29f2-02af-11dd-b709-00038a000015} : L:\LaunchU3.exe -a
170 D : C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe folder.htt 480 480
170 L : L:\WIN\setup.exe
223 * C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll (Malwarebytes Corporation) {57CE581A-0CB6-4266-9CA0-19364C90A0B3}
225 * C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll (Malwarebytes Corporation) {57CE581A-0CB6-4266-9CA0-19364C90A0B3}
225 * C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll (Malwarebytes Corporation) {57CE581A-0CB6-4266-9CA0-19364C90A0B3}
229 C:\WINDOWS\system32\nvshell.dll (NVIDIA Corporation) {1E9B04FB-F9E5-4718-997B-B8DA88302A48}
231 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll (Adobe Systems, Inc.) PDF Column Info

Missing files
-------------
011 C:\WINDOWS\system32\drivers\Abiosdsk.sys
011 C:\WINDOWS\system32\drivers\adfs.sys
011 C:\WINDOWS\system32\drivers\Atdisk.sys
011 C:\WINDOWS\system32\drivers\Changer.sys
011 C:\WINDOWS\system32\drivers\lbrtfdc.sys
011 C:\WINDOWS\system32\drivers\PCIDump.sys
011 C:\WINDOWS\system32\PCTINDIS5.SYS
011 C:\WINDOWS\system32\drivers\PDCOMP.sys
011 C:\WINDOWS\system32\drivers\PDFRAME.sys
011 C:\WINDOWS\system32\drivers\PDRELI.sys
011 C:\WINDOWS\system32\drivers\PDRFRAME.sys
011 C:\WINDOWS\system32\drivers\Simbad.sys
011 C:\WINDOWS\system32\drivers\WDICA.sys
011 C:\WINDOWS\system32\drivers\wntpport.sys
051 c:\windows\system32\paviligo.dll
060 c:\windows\system32\paviligo.dll
061 deskpan.dll
071 dalodawo.dll

sarah1202
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Re: win32/Nuqel and BankerFox Removal help

Post by Dr Jay on Fri Jan 01, 2010 4:19 am

Please uninstall Malwarebytes Anti-Malware, by using Control Panel > Add or Remove Programs.

Please download the new version of Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Update and run a Full Scan. Post a fresh log.


Dr. Jay (DJ)


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Re: win32/Nuqel and BankerFox Removal help

Post by sarah1202 on Fri Jan 01, 2010 6:24 pm

Ok, I uninstalled Malwarebytes, but got an error code stating that it could not update. I did run it any way. Here is the log.

Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/1/2010 12:22:33 AM
mbam-log-2010-01-01 (00-22-33).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 324954
Time elapsed: 1 hour(s), 43 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: win32/Nuqel and BankerFox Removal help

Post by Dr Jay on Fri Jan 01, 2010 10:46 pm

Final check:

Please download the latest version of Kaspersky GetSystemInfo (GSI) from [You must be registered and logged in to see this link.] and save it to your Desktop.
Please close all other applications running on your system.

Please double click GetSystemInfo.exe to open it.

Click the Settings button.



Set it to Maximum



IMPORTANT! Then please click Customize - choose Driver / Ports tab and uncheck Scan Ports.


Click Create Report to run it.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to [You must be registered and logged in to see this link.] and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.


Dr. Jay (DJ)


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Re: win32/Nuqel and BankerFox Removal help

Post by sarah1202 on Sat Jan 02, 2010 5:35 pm

Here's the GSI Parser report.
Thanks a bunch for your help! Happy New Year!
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Re: win32/Nuqel and BankerFox Removal help

Post by Dr Jay on Sat Jan 02, 2010 8:50 pm

Please delete these four files:

=> C:\WINDOWS\system32\Marker32.exe
=> C:\WINDOWS\system32\Sp32w.dll
=> C:\WINDOWS\system32\Sx32w.dll
=> C:\WINDOWS\system32\VGASwitch.bat

==

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Dr. Jay (DJ)


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Re: win32/Nuqel and BankerFox Removal help

Post by sarah1202 on Sat Jan 02, 2010 9:32 pm

Results of screen317's Security Check version 0.99.1
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG Free 8.5
McAfee Security Scan
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

CCleaner (remove only)
Java(TM) SE Runtime Environment 6 Update 1
Adobe Flash Player 10
Adobe Reader 7.0.9
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
AVG avgemc.exe
``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

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Re: win32/Nuqel and BankerFox Removal help

Post by Dr Jay on Sat Jan 02, 2010 9:37 pm

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • [You must be registered and logged in to see this link.]: free and excellent firewall.


AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


See [You must be registered and logged in to see this link.] for more info about malware and prevention.

Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


Dr. Jay (DJ)


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