Total PC Defender Virus in my son's new notebook....HELP

**joanne1975** · **joanne1975** on 26th December 2009, 10:13 am

Please help, my son's new notebook has has numerous viruses in it since yesterday afternoon..... Just as I think I get rid of one virus, another pops up. This morning I turned on his notebook & this "Total PC Defender" page comes up, won't let me access the internet, start meny, nothing, just this Defender thing. I have no idea how to get rid of it, I've tried re-starting the computer & it comes up as if it was starting normally (ie: internet, start menu etc...) then everything vanishes except this virus thing.....
My son is devestated, as you can imagine, I need help big time on this please!!!!! Thankyou

**Dr Jay** · **Dr Jay** on 26th December 2009, 7:58 pm

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
Please save the log to a location you will remember.
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.