"Privacy center" is freezing my PC

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"Privacy center" is freezing my PC

Post by stevenjmajike on Sat 26 Dec 2009, 10:23 am

A screen comes up instead of my desktop called Privacy center". When I try to "x" it out, a small window comes up saying "action is prohibited. Please check your settings." Unless I buy a 2 year (for $79.95) from this "company," I can't log in on my PC. Howdo I get rid of this? Thanks in advance for any help you can offer.

Steve Majike



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Re: "Privacy center" is freezing my PC

Post by DragonMaster Jay on Sat 26 Dec 2009, 2:50 pm

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Alternate link: Forospyware.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

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