Computer connects to the internet but browser doesn't work

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Computer connects to the internet but browser doesn't work

Post by alejandro_1 on Fri Dec 25, 2009 10:40 pm

I recently removed some malware using Avast and now my browser doesn't work. Here is the HiJackThis log. Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:39:12 PM, on 12/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Avast\Avast4\aswUpdSv.exe
E:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
E:\Program Files\Avast\Avast4\ashServ.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Idrive\IDrive\IDriveE Service.exe
E:\WINDOWS\system32\svchost.exe
E:\Program Files\Avast\Avast4\ashMaiSv.exe
E:\Program Files\Avast\Avast4\ashWebSv.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\system32\PRISMSVR.EXE
E:\Program Files\BrotherPrinter\pptd40nt.exe
E:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
E:\PROGRA~1\Avast\Avast4\ashDisp.exe
E:\Program Files\Samsung\Samsung SCX-4725 Series\SPanel\RCP\Scan2pc.exe
E:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
E:\Program Files\Pitney Bowes\mailstation 2\mailstationAssistant.exe
E:\WINDOWS\system32\ctfmon.exe
E:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe
E:\Program Files\Dell Wireless\PRISMCFG.exe
E:\Program Files\eFax Messenger 4.4\J2GTray.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Idrive\IDrive\IDriveETray.exe
E:\Program Files\Idrive\IDrive\IDriveEBackground.exe
E:\Documents and Settings\Administrator\Desktop\winlogon.scr

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - E:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - E:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [PaperPort PTD] E:\Program Files\BrotherPrinter\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] E:\Program Files\BrotherPrinter\IndexSearch.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "E:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [avast!] E:\PROGRA~1\Avast\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Whitney2_S2P] E:\Program Files\Samsung\Samsung SCX-4725 Series\SPanel\RCP\Scan2pc.exe
O4 - HKLM\..\Run: [Samsung PanelMgr] E:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKLM\..\Run: [Mailstation Assistant] E:\Program Files\Pitney Bowes\mailstation 2\mailstationAssistant minimize
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IDriveE Startup] "E:\Program Files\Idrive\IDrive\IDrvieEStartup.exe" Hide
O4 - HKCU\..\Run: [eFax 4.4] "E:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe" /R
O4 - HKCU\..\Run: [Google Update] "E:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Startup: eFax 4.4.lnk = E:\Program Files\eFax Messenger 4.4\J2GTray.exe
O4 - Startup: IDrive Tray.lnk = E:\Program Files\Idrive\IDrive\IDriveEReg2ini.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: Convert link target to Adobe PDF - [You must be registered and logged in to see this link.] Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - [You must be registered and logged in to see this link.] Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - [You must be registered and logged in to see this link.] Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - [You must be registered and logged in to see this link.] Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - [You must be registered and logged in to see this link.] Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - [You must be registered and logged in to see this link.] Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - [You must be registered and logged in to see this link.] Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - [You must be registered and logged in to see this link.] Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: e:\windows\system32\nwprovau.dll
O23 - Service: Adobe LM Service - Adobe Systems - E:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - E:\Program Files\Avast\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - E:\Program Files\Avast\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - E:\Program Files\Avast\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - E:\Program Files\Avast\Avast4\ashWebSv.exe
O23 - Service: IDriveE Service - Pro Softnet Corporation - E:\Program Files\Idrive\IDrive\IDriveE Service.exe
O23 - Service: IDrivePlugin - Unknown owner - E:\Program Files\Idrive\IDrive\IDrivePlugin.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - E:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

--
End of file - 6846 bytes

alejandro_1
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Re: Computer connects to the internet but browser doesn't work

Post by Dr Jay on Sat Dec 26, 2009 3:50 am

Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options.
  • Now click on the Connections tab and then the Lan Settings button
  • Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the Apply button and then the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer.


Let me know if this helps so far. Then, we can move on.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

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Re: Computer connects to the internet but browser doesn't work

Post by alejandro_1 on Sat Dec 26, 2009 3:54 pm

That was easy enough. Thanks for all your help!

alejandro_1
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