Ran Anti-Malware; now Yahoo Messenger and WoW Don't Work

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Ran Anti-Malware; now Yahoo Messenger and WoW Don't Work

Post by wzwriter on Sat 26 Dec 2009, 5:45 am

My wife's PC had that Security Tool virus on it, so I joined this site last night and downloaded Malwarebytes' Anti-Malware. It took nearly 2 1/2 hours to scan her drive, but it located and removed over 200 items. Her PC was working so well that I downloaded it onto my laptop this morning and removed over 280 items of adware.

Now my wife has discovered that she cannot open Yahoo Messenger or play World of Warcraft. Every other site she normally visits works fine.

Does anyone have any suggestions for fixing this?



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Re: Ran Anti-Malware; now Yahoo Messenger and WoW Don't Work

Post by DragonMaster Jay on Sat 26 Dec 2009, 2:48 pm

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Alternate link: Forospyware.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

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