Ran Anti-Malware; now Yahoo Messenger and WoW Don't Work

View previous topic View next topic Go down

Ran Anti-Malware; now Yahoo Messenger and WoW Don't Work

Post by wzwriter on Fri Dec 25, 2009 6:45 pm

My wife's PC had that Security Tool virus on it, so I joined this site last night and downloaded Malwarebytes' Anti-Malware. It took nearly 2 1/2 hours to scan her drive, but it located and removed over 200 items. Her PC was working so well that I downloaded it onto my laptop this morning and removed over 280 items of adware.

Now my wife has discovered that she cannot open Yahoo Messenger or play World of Warcraft. Every other site she normally visits works fine.

Does anyone have any suggestions for fixing this?

wzwriter
Beginner
Beginner

Posts Posts : 3
Joined Joined : 2009-12-25
OS OS : WIndows XP
Points Points : 25367
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Ran Anti-Malware; now Yahoo Messenger and WoW Don't Work

Post by Dr Jay on Sat Dec 26, 2009 3:48 am

Please download ComboFix from [You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13713
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302059
# Likes # Likes : 10

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum