I'm connected but cannot view the internet

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I'm connected but cannot view the internet

Post by crenshaw111 on 24th December 2009, 1:34 am

I'm connected but every time I try to open my browser it says I;m not connected. What can I do to fix this problem?

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Re: I'm connected but cannot view the internet

Post by Belahzur on 24th December 2009, 1:47 am

What browser are you using? just make sure there is no proxy set.

Remove the Proxy setting in Internet Explorer and/or in FireFox.

    In Internet Explorer
  1. Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.

    In Firefox
  1. Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection > Choose "No Proxy"
  2. Click the apply button and restart that computer in normal mode.


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Re: I'm connected but cannot view the internet

Post by crenshaw111 on 24th December 2009, 1:56 am

I'm using Internet Explorer. The people at Norton said there's something preventing the internet. My laptop works fine.

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Re: I'm connected but cannot view the internet

Post by Belahzur on 24th December 2009, 5:27 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


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Re: I'm connected but cannot view the internet

Post by crenshaw111 on 24th December 2009, 9:10 pm

I cannot get online with my desktop to run the Highjack. Whatever is wrong is preventing me from connecting to the internet.

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Re: I'm connected but cannot view the internet

Post by Belahzur on 24th December 2009, 9:54 pm

Can you use another machine and transfer tools via USB?


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Re: I'm connected but cannot view the internet

Post by crenshaw111 on 4th January 2010, 4:58 pm

When i tried to run Hijack This it said there was an error. It says I may not have permission to use it.

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Re: I'm connected but cannot view the internet

Post by Belahzur on 4th January 2010, 5:14 pm

Please download SystemLook from one of the links below and save it to your Desktop.
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  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:

    :filefind
    scecli.dll
    netlogon.dll
    eventlog.dll
    cngaudit.dll

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


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Re: I'm connected but cannot view the internet

Post by crenshaw111 on 5th January 2010, 5:02 pm

Every time I click look it says it's scanning for a few seconds, but then I get a pop-up that says application cannot be executed. The file is infected. Please activate your antivirus software. It's an add for some antivirus 2010.

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