security tool pop ups

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security tool pop ups

Post by kylarowe on Wed Dec 23, 2009 3:37 am

i have a virus that keeps popping up, will not let me download combo fix as it blocks it or open my existing anti virus software as it blocks that as well...someone help please!!!!!

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Re: security tool pop ups

Post by Dr Jay on Wed Dec 23, 2009 5:55 am

Please download ComboFix from [You must be registered and logged in to see this link.]

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Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Re: security tool pop ups

Post by kylarowe on Wed Dec 23, 2009 7:27 pm

it wont let me run it, secuirty tools keep blocking it

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Re: security tool pop ups

Post by Dr Jay on Wed Dec 23, 2009 8:53 pm

Delete your copy of ComboFix; grab a fresh copy, except before you download it, rename it to blackpudding.bat


Navigate to Start --> Run, and enter the following command exactly as shown:

"%userprofile%\desktop\blackpudding.bat" /killall

See if ComboFix will run now.


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Re: security tool pop ups

Post by kylarowe on Wed Dec 23, 2009 9:59 pm

nope says its infected with a worm

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Re: security tool pop ups

Post by Dr Jay on Thu Dec 24, 2009 12:18 am

Please perform a scan with [You must be registered and logged in to see this link.].
[You must be registered and logged in to see this link.]

  • Before starting your scan, disable antivirus or antispyware software.
  • Read the "Advantages - Requirements and Limitations" then press the ACCEPT... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the SETTINGS... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the SAVE... button afterwards:

    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases:

  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste the contents of that file in your next reply.

*Note: This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools. Some online scanners will detect existing anti-virus software and they may interfere or stop the scan. If that occurs, disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.


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