Can't delete a file and internet browser running slow

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Can't delete a file and internet browser running slow

Post by chabbo on Mon Dec 21, 2009 8:06 am

my computer had a file I cann't delete from my desktop which has 0 kb and when i am browsing my browser is very slow...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:54:49 AM, on 12/21/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\windows\system32\Dwm.exe
C:\windows\system32\taskeng.exe
C:\windows\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\CyberLink\Shared Files\brs.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PcSync2.exe
C:\Program Files\AeroSnap\AeroSnap.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by AMG Global CA (Z)
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.1.1:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [IgfxTray] C:\windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [HPCam_Menu] "c:\Program Files\Hewlett-Packard\HP Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files\Hewlett-Packard\HP Webcam" UpdateWithCreateOnce "Software\CyberLink\HP Webcam\1.0"
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [RemoteControl8] "C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared Files\brs.exe
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [PDF Complete] C:\Program Files\PDF Complete\pdfsty.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKLM\..\RunOnce: [*Restore] C:\windows\System32\rstrui.exe /runonce
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hȋdden
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\RunOnce: [RegDefrag] "C:\Program Files\TweakNow RegCleaner\RegDefragReport" RegCleanerPro"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2994260833-3621403197-4010740731-1390\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hȋdden (User 'brianc')
O4 - HKUS\S-1-5-21-2994260833-3621403197-4010740731-1390\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot (User 'brianc')
O4 - HKUS\S-1-5-21-2994260833-3621403197-4010740731-1390\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User 'brianc')
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Append Link Target to Existing PDF - [You must be registered and logged in to see this link.] Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - [You must be registered and logged in to see this link.] Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - [You must be registered and logged in to see this link.] Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - [You must be registered and logged in to see this link.] Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: Google Sidewiki... - [You must be registered and logged in to see this link.] Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = AMGGLOBAL.LOCAL
O17 - HKLM\Software\..\Telephony: DomainName = AMGGLOBAL.LOCAL
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = AMGGLOBAL.LOCAL
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = AMGGLOBAL.LOCAL
O18 - Protocol: cwt - {774E529C-2458-48A2-8F57-3ED3105D8612} - C:\Program Files\CaseWare\cwproto.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: McAfee Application Installer Cleanup (0041311257868580) (0041311257868580mcinstcleanup) - Unknown owner - C:\Users\user\AppData\Local\Temp\004131~1.EXE (file missing)
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\windows\System32\DriverStore\FileRepository\stwrt.inf_2159adbc\aestsrv.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Program Files\LSI SoftModem\agrsmsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate1ca77354c826813) (gupdate1ca77354c826813) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\windows\System32\DriverStore\FileRepository\stwrt.inf_2159adbc\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

--
End of file - 13608 bytes

chabbo
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Re: Can't delete a file and internet browser running slow

Post by Dr Jay on Mon Dec 21, 2009 9:21 am

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
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Head Administrator

Posts Posts : 13717
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
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Re: Can't delete a file and internet browser running slow

Post by chabbo on Mon Dec 21, 2009 12:09 pm

Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18702

12/21/2009 2:04:37 PM
mbam-log-2009-12-21 (14-04-37).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 275022
Time elapsed: 2 hour(s), 1 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

chabbo
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Posts Posts : 25
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Re: Can't delete a file and internet browser running slow

Post by Dr Jay on Mon Dec 21, 2009 1:30 pm

Please run a free online scan with the [You must be registered and logged in to see this link.]
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13717
Joined Joined : 2009-09-06
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OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
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Re: Can't delete a file and internet browser running slow

Post by chabbo on Sun Jan 10, 2010 5:05 pm

I've failed to get ESET Online scanner to scan my computer for three weeks but I've managed to use BitDefender...

BitDefender QuickScan Beta 32-bit v0.9.8.9
------------------------------------------

Scan date: Sun Jan 10 18:48:42 2010
Machine ID: 7FA5D736

Warning: Low execution rights. Please run QuickScan/browser as Administrator.


No infection found.
---------------------


Processes
---------
AeroSnap 4056 C:\Program Files\AeroSnap\AeroSnap.exe
LightScribe 4004 C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
PC Connectivity Solution 4300 C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
PC Sync 4048 C:\Program Files\Nokia\Nokia PC Suite 7\PcSync2.exe

hpwuSchd Application 3812 C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
AcroTray - Adobe Acrobat Distiller helper applicat 3980 C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
Bluetooth Software 4868 C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
Bluetooth Software 2064 C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
Firefox 4460 C:\Program Files\Mozilla Firefox\firefox.exe
HP Quick Launch Buttons 3796 C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
HP Quick Launch Buttons 4544 C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
HP Wireless Assistant 3716 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
HpqToaster Module 5744 C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
IDT PC Audio 3892 C:\Program Files\IDT\WDM\sttray.exe
IEMonitor Application 4960 C:\Program Files\Internet Download Manager\IEMonitor.exe
Intel(R) Common User Interface 3864 C:\Windows\System32\hkcmd.exe
Intel(R) Common User Interface 2200 C:\windows\system32\igfxext.exe
Intel(R) Common User Interface 3880 C:\Windows\System32\igfxpers.exe
Intel(R) Common User Interface 4024 C:\windows\system32\igfxsrvc.exe
Intel(R) Common User Interface 3840 C:\Windows\System32\igfxtray.exe
Microsoft® Windows® Operating System 4772 C:\Program Files\Windows Media Player\wmplayer.exe
Microsoft® Windows® Operating System 2992 C:\windows\Explorer.EXE
Microsoft® Windows® Operating System 1668 C:\windows\helppane.exe
Microsoft® Windows® Operating System 2936 C:\windows\system32\Dwm.exe
Microsoft® Windows® Operating System 3424 C:\windows\system32\taskeng.exe
Nokia Connectivity Library 5292 C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe
RAID Event Monitor 3620 C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
Symantec Client Management Component 3008 C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
Symantec Security Technologies 3940 C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Synaptics Pointing Device Driver 3680 C:\Program Files\Synaptics\SynTP\SynTPEnh.exe


Network activity
----------------
Process firefox.exe (4460) connected on port 8080 (HTTP Proxy) - 192.168.1.1
Process firefox.exe (4460) connected on port 8080 (HTTP Proxy) - 192.168.1.1
Process firefox.exe (4460) connected on port 8080 (HTTP Proxy) - 192.168.1.1
Process firefox.exe (4460) connected on port 8080 (HTTP Proxy) - 192.168.1.1
Process firefox.exe (4460) connected on port 8080 (HTTP Proxy) - 192.168.1.1
Process firefox.exe (4460) connected on port 8080 (HTTP Proxy) - 192.168.1.1
Process firefox.exe (4460) connected on port 8080 (HTTP Proxy) - 192.168.1.1
Process firefox.exe (4460) connected on port 8080 (HTTP Proxy) - 192.168.1.1



Autoruns and critical files
---------------------------
AeroSnap C:\Program Files\AeroSnap\AeroSnap.exe
Internet Download Manager (IDM) C:\Program Files\Internet Download Manager\IDMan.exe
LightScribe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
PC Suite C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
PC Sync C:\Program Files\Nokia\Nokia PC Suite 7\PcSync2.exe

hpwuSchd Application C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
Language Application C:\Program Files\CyberLink\PowerDVD8\Language\Language.exe
AcroTray - Adobe Acrobat Distiller helper applicat C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
HP Quick Launch Buttons C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
HP Wireless Assistant C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
IDT PC Audio C:\Program Files\IDT\WDM\sttray.exe
Intel(R) Common User Interface C:\Windows\System32\hkcmd.exe
Intel(R) Common User Interface C:\Windows\System32\igfxdev.dll
Intel(R) Common User Interface C:\Windows\System32\igfxpers.exe
Intel(R) Common User Interface C:\Windows\System32\igfxtray.exe
Microsoft® Windows® Operating System C:\Windows\System32\browseui.dll
Microsoft® Windows® Operating System c:\windows\system32\userinit.exe
MUI StartMenu Application c:\Program Files\Hewlett-Packard\HP Webcam\MUITransfer\MUIStartMenu.exe
RAID Event Monitor C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
Symantec Security Technologies C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Synaptics Pointing Device Driver C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Windows® Internet Explorer C:\Windows\System32\webcheck.dll


Browser plugins
---------------
rapi310.dll C:\Program Files\Rapidown\rapi310.dll
rapidown.exe C:\Program Files\Rapidown\rapidown.exe
Shockwave for Director C:\windows\system32\Adobe\Director\np32dsw.dll
VLC Multimedia Plug-in C:\Program Files\VideoLAN\VLC\npvlc.dll

2007 Microsoft Office system C:\Program Files\Mozilla Firefox\plugins\NPOFF12.DLL
AcroIEHelperShim Library C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
Adobe Acrobat C:\Program Files\Mozilla Firefox\plugins\nppdf32.dll
Adobe PDF Toolbar for IE c:\program files\common files\adobe\acrobat\activex\acroiefavclient.dll
BitDefender QuickScan C:\Users\brianc\AppData\Roaming\Mozilla\Firefox\Profiles/obh104en.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\components\bdqscan.dll
BitDefender QuickScan C:\Users\brianc\AppData\Roaming\Mozilla\Firefox\Profiles/obh104en.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
Google Update C:\Program Files\Google\Update\1.2.183.13\npGoogleOneClick8.dll
Internet Download Manager Module C:\Program Files\Internet Download Manager\IDMIECC.dll
Microsoft® Windows Media Player Firefox Plugin C:\Program Files\Mozilla Firefox\plugins\np-mswmp.dll
Microsoft® Windows® Operating System C:\Windows\System32\mswsock.dll
Microsoft® Windows® Operating System C:\Windows\System32\NapiNSP.dll
Microsoft® Windows® Operating System C:\Windows\System32\nlaapi.dll
Microsoft® Windows® Operating System C:\Windows\System32\pnrpnsp.dll
Microsoft® Windows® Operating System C:\Windows\System32\winrnr.dll
Microsoft® Windows® Operating System C:\Windows\System32\wshbth.dll
Mozilla Default Plug-in C:\Program Files\Mozilla Firefox\plugins\npnul32.dll
NPSWF32.dll C:\Windows\System32\Macromed\Flash\NPSWF32.dll
Silverlight Plug-In c:\Program Files\Microsoft Silverlight\3.0.40818.0\npctrl.dll
Skype add-on for IE c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Windows® Internet Explorer C:\Windows\System32\ieframe.dll


Scan
----
Using HTTP proxy: 192.168.1.1:8080


No file uploaded.

Scan finished - communication took 9 sec
Total traffic - 0.03 MB sent, 1.36 KB recvd
Scanned 1025 files and modules - 53 seconds

chabbo
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Re: Can't delete a file and internet browser running slow

Post by Dr Jay on Sun Jan 10, 2010 5:26 pm

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Dr. Jay (DJ)


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Re: Can't delete a file and internet browser running slow

Post by chabbo on Mon Jan 11, 2010 5:57 am

Results of screen317's Security Check version 0.99.1
Windows Vista Service Pack 1 (UAC is enabled)
Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
ESET Online Scanner v3
Symantec Endpoint Protection
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

SpywareBlaster 4.2
HijackThis 2.0.2
CCleaner
TweakNow RegCleaner
Adobe Flash Player 10
Adobe Reader 9
``````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
``````````````````````````````
DNS Vulnerability Check:

Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

`````````End of Log```````````

chabbo
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Re: Can't delete a file and internet browser running slow

Post by Dr Jay on Mon Jan 11, 2010 6:54 am

Please consider updating to Windows Vista Service Pack 2 (SP2).
Windows Vista Service Pack 2 (SP2) contains all the updates released since SP1 plus support for new types of hardware and emerging hardware standards.
It is now available via [You must be registered and logged in to see this link.] or as a standalone installation [You must be registered and logged in to see this link.].

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


Dr. Jay (DJ)


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