Internet Security 2010

**jas.marshall** · **jas.marshall** on 18th December 2009, 3:01 am

Hey I am running Windows xp. I recently got infected with Internet Securiry 2010, I followed the following link:
http://www.geekpolice.net/malware-removal-guides-f12/remove-internet-security-2010-removal-guide-t16909.html

However the computer will not start windows, it gives me the options of

restart in safe mode
restart in command prompt

restart from previous point....
start windows normally

I have tried to use safe mode, previous point, and normally. However when I choose these options it tries to load but just goes back tot eh previous screen.

Any help would be awesome.

Thanks

**Dr Jay** · **Dr Jay** on 18th December 2009, 4:05 am

Please download ComboFix

from here: http://download.bleepingcomputer.com/sUBs/Beta/KittyFix.exe

Rename ComboFix.exe to commy.exe before you save it to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

**robysan** · **robysan** on 19th December 2009, 2:56 am

Moderated Message: Hello, your comment has been removed. Please do not post in another member's topic. If you need help, please read this over and click here to open a new topic. ~DragonMaster Jay

**jas.marshall** · **jas.marshall** on 20th December 2009, 12:30 am

I have read your reply but I can't do it because I can not boot in windows I am unable to follow the instructions. Is there a way I can get windows to boot?

Thanks

**Dr Jay** · **Dr Jay** on 20th December 2009, 2:58 am

Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore.

Download The Avira AntiVir Rescue System from Antivir.de.
Just double-click on the rescue system package to burn it to a CD/DVD.
Then please use that CD/DVD with Avira Rescue System to boot your computer.

You'll get a boot option to either boot from hard drive or AntiVir Rescue System.

Press the number 2 on your keyboard to boot into AntiVir Rescue System.

Please wait until drivers are loaded and Main menu shows. Then please select the second option “Scan your system with AntiVir” and hit Enter.

Under Configuration, please select Scan all files, Try to repair infected files and Rename files if they cannot be removed?.

Then please start the scan.

The Avira AntiVir Rescue System wil now