Error Starting On Demand Scanner

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Error Starting On Demand Scanner

Post by JordanDryce on Tue Dec 15, 2009 6:04 am

When I run McAfee, I get this message. I have tried uninstalling completely, and reinstalling but the problem persists. I have also tried McAfee virtual technician which reported a registry error, but I fixed this and the problem still persists. When I try to run AdAware and Spybot, they both report something to the effect of not being able to connect to the system, so I assume this is a windows problem.

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Re: Error Starting On Demand Scanner

Post by Dr Jay on Tue Dec 15, 2009 10:34 am

Please download the latest version of Kaspersky GetSystemInfo (GSI) from [You must be registered and logged in to see this link.] and save it to your Desktop.
Please close all other applications running on your system.

Please double click GetSystemInfo.exe to open it.

Click the Settings button.



Set it to Maximum



IMPORTANT! Then please click Customize - choose Driver / Ports tab and uncheck Scan Ports.


Click Create Report to run it.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to [You must be registered and logged in to see this link.] and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.


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Re: Error Starting On Demand Scanner

Post by JordanDryce on Wed Dec 16, 2009 1:24 am

[You must be registered and logged in to see this link.]

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Re: Error Starting On Demand Scanner

Post by JordanDryce on Wed Dec 16, 2009 1:36 am

When I followed the above instructions, the program ran for almost 5 hours and made no progress, so I closed it down and clicked another GetSystemInfo link that reported it instantly. I didn't, however, adjust the settings you asked me too, nor did I exclude the scan

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Re: Error Starting On Demand Scanner

Post by Dr Jay on Wed Dec 16, 2009 1:54 am

Do you have the McAfee install disk?


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Re: Error Starting On Demand Scanner

Post by JordanDryce on Wed Dec 16, 2009 2:04 am

My McAfee Is a special edition from AOL. Here is the link:


Last edited by JordanDryce on Wed Dec 16, 2009 2:05 am; edited 1 time in total

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Re: Error Starting On Demand Scanner

Post by JordanDryce on Wed Dec 16, 2009 2:05 am

[You must be registered and logged in to see this link.]

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Re: Error Starting On Demand Scanner

Post by Dr Jay on Wed Dec 16, 2009 4:43 am

So, you are able to access the installer?

As long as you can, we can proceed.


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Re: Error Starting On Demand Scanner

Post by JordanDryce on Wed Dec 16, 2009 5:04 am

Yes I am

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Re: Error Starting On Demand Scanner

Post by Dr Jay on Wed Dec 16, 2009 5:29 am

Please download and run MCPR.exe

  1. Download the removal tool from: [You must be registered and logged in to see this link.]
  2. Click Save and save the file to a folder on your computer.
  3. Navigate to the folder where the file was saved.
  4. Make sure all McAfee windows are closed.
  5. Double-click MCPR.exe to run the removal tool.

    NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
  6. Restart your computer after receiving the message CleanUp Successful.
    Your McAfee product will not be fully removed until the system is restarted.


==

Then, reinstall the product.


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Re: Error Starting On Demand Scanner

Post by JordanDryce on Thu Dec 17, 2009 4:11 am

Done, and problem persists

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Re: Error Starting On Demand Scanner

Post by Dr Jay on Thu Dec 17, 2009 5:10 am

Please navigate to this webpage: [You must be registered and logged in to see this link.] and see the section "Fix it for me" and click the Microsoft Fix-It button. This will download a fix utility to repair the security settings on your computer, due to damages of malware or other harmful system changes. Install the file after download.

Then, let me know if it exists.


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Re: Error Starting On Demand Scanner

Post by JordanDryce on Sat Dec 19, 2009 6:06 am

When I downloaded, installed, and opened the file my computer displayed the following error:
"There is a problem with the Windows Installer package. A script required for this install to complete could not be run. Contact your support personal or package vendor."

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Re: Error Starting On Demand Scanner

Post by Dr Jay on Sat Dec 19, 2009 6:27 am

Please download ComboFix from [You must be registered and logged in to see this link.]


Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start then copy paste the following command into the search box & hit enter: "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista. Just continue scanning, and skip the console install.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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