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Re: Anti Virus PRO

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Re: Anti Virus PRO

Post by daregiri9495 on Sat Dec 12, 2009 10:46 am

Hi all,

I have problem with 'Anti Virus Pro',

Message starting popin up, I knew somethin problem, I switched off the Interenet and Shutdown the PC and went into safe mode and Did System Restore. Still no luck, Once i rebooted , I am able to observe the Pop up continuosly, went in safe mode to scan for virus, Symantec was giving some error message, not able to to start.

Could you please help me out , as I am very much depedent on this PC .

Tx,
Dare

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Re: Re: Anti Virus PRO

Post by Belahzur on Sat Dec 12, 2009 3:43 pm

Hello.

Please download exeHelper from one of the two links.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Double-click on exeHelper.com or exeHelper.scr to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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