Advanced Virus Remover, cannot install hijackthis

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Advanced Virus Remover, cannot install hijackthis

Post by robzeko on Tue Dec 08, 2009 6:27 pm

I am visiting my inlaws for Xmas and I can't get their computer to work. When starting it normally, a spyware alert window pops up that says Worm.Win32.NetSky detected on the computer, then it goes into a description about the worm. I feel that it's a trick.

Then it brings up advanced virus remover, etc.

In safe mode the first popup appears but not the advanced virus remover.

I've looked online and have tried to install/run malwarebyte, superantispyware, and HiJackThis.
Malwarebyte only stays open for about 3 seconds, HiJackThis won't install.

I'm fairly computer literate but I can't seem to solve this problem. Please help
Thanks,
Rob


Last edited by robzeko on Tue Dec 08, 2009 6:28 pm; edited 1 time in total (Reason for editing : typos)

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Re: Advanced Virus Remover, cannot install hijackthis

Post by Belahzur on Tue Dec 08, 2009 9:16 pm

Hello.

Please download exeHelper from one of the two links.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Double-click on exeHelper.com or exeHelper.scr to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


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Re: Advanced Virus Remover, cannot install hijackthis

Post by robzeko on Tue Dec 08, 2009 9:57 pm

I found a tutorial for removing it online, and it had me erase 1 registry entry and the AVR.exe file. Now, I cannot login to the computer, in normal or safe mode. I click on any of the 2 usernames (Administrator or Compaq_Owner) at the XP logon page and it says loading personal settings, then it logs off and you're back at the logon page.

I think it might have to be reformatted unless you guys have any ideas.

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Re: Advanced Virus Remover, cannot install hijackthis

Post by Belahzur on Wed Dec 09, 2009 12:48 am

Formatting would probably be easier and less time consuming, but if your willing to work through it, then so am I. Big Grin

Do you have your XP disc anyway?


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Re: Advanced Virus Remover, cannot install hijackthis

Post by robzeko on Wed Dec 09, 2009 1:09 am

I figured as such and have started reformatting the computer.
Thanks for your help though

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