I cannot update to windows xp service pack 3

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I cannot update to windows xp service pack 3

Post by rdhill02 on Fri 04 Dec 2009, 2:59 am

Each time I try to update I get " The file c:\windows\system32\drivers\atapi.sys is open or in use by another application. I'm not as literate as I would like to be with computers, but I can dable in the registry without screwing it up. However can someone help me with how to correct this problem?

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Re: I cannot update to windows xp service pack 3

Post by Doctor Inferno on Fri 04 Dec 2009, 1:56 pm

Hello,

Navigate to C:\windows\system32\drivers\ rename atapi.sys to atapi1.sys and try installing SP3 again. Once you've installed SP3, rename atapi1.sys back to atapi.sys.


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Re: I cannot update to windows xp service pack 3

Post by rdhill02 on Sat 05 Dec 2009, 12:03 am

Thanks, for your info. However, I get the same message " cannot rename atapi: It is being used by another person or program"

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Re: I cannot update to windows xp service pack 3

Post by Doctor Inferno on Sat 05 Dec 2009, 12:34 pm

Hello,

Please boot into safe mode and try to install SP3.

- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, keep tapping F8.
- Instead of Windows loading as normal, a menu should appear
- Select the first option, to run Windows in Safe Mode.
-When you are at the logon prompt, log in as the same user that you had performed the previous steps as.


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Re: I cannot update to windows xp service pack 3

Post by rdhill02 on Mon 07 Dec 2009, 4:58 am

Cannot log on in safe mode. I can get to the screen however when I choose the safe mode the system keeps reverting back to that same screen.

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Re: I cannot update to windows xp service pack 3

Post by Doctor Inferno on Mon 07 Dec 2009, 10:08 pm

Hello,

Try this to boot into safe mode:

  • 1. Got to your Start menu and select RunĚ option.
  • 2. Type in msconfig command and click OK. The System Configuration Utility program will then open.
  • 3. Select the BOOT.INI tab located at the top of the System Configuration Utility window.
  • 4. Check the box labeled /SAFEBOOT and click OK.
  • 5. When asked if you prefer to restart the PC immediately, or Exit Without Restart, choose to restart the computer manually.
  • 6. Your computer will automatically boot into Windows XP Safe Mode when you will restart it.
  • 7. When you are done with Safe Mode, go to the Start menu again and select Run option. Type in msconfig
  • and click OK.
  • 8. Select the Normal Startup radio button and click OK.
  • 9. When asked if you prefer to restart the PC immediately, or Exit Without Restart, choose to restart the computer manually.
  • 10. Your computer will boot into Normal mode the next time you switch it on.


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Re: I cannot update to windows xp service pack 3

Post by rdhill02 on Tue 08 Dec 2009, 3:08 am

Thanks for the information. However, now it did not let me log on in safe mode. In addition, now a cannot get off the safe mode screen or get back to The System Configuration Utility program to start normally.

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Re: I cannot update to windows xp service pack 3

Post by rdhill02 on Tue 08 Dec 2009, 2:11 pm

System is in continuous loop. Cannot exit from safe mode screen.

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Re: I cannot update to windows xp service pack 3

Post by Doctor Inferno on Tue 08 Dec 2009, 3:30 pm

Hello,

Your system has corrupted Windows files. Do you have your Windows CD?


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Re: I cannot update to windows xp service pack 3

Post by rdhill02 on Wed 09 Dec 2009, 10:29 am

No I don't have the Windows XP Professional Install CD. But what is the procedure when I get it. Or is there something different that I can do? "Thanks"

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Re: I cannot update to windows xp service pack 3

Post by Doctor Inferno on Wed 09 Dec 2009, 2:10 pm

Hello,

We need to perform a repair of your OS. What is the brand of your computer?


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Re: I cannot update to windows xp service pack 3

Post by rdhill02 on Wed 09 Dec 2009, 11:53 pm

The brand of my computer is Dell Dimension 4600 Desktop.

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Re: I cannot update to windows xp service pack 3

Post by Doctor Inferno on Thu 10 Dec 2009, 2:11 am

Hello,

At the Dell logo, hold the Ctrl key and press the F11 key simultaneously.
The Dell PC Restore screen will come up, select repair.


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Re: I cannot update to windows xp service pack 3

Post by rdhill02 on Thu 10 Dec 2009, 2:24 am

The same thing happens when I press the Ctrl and the f11 keys simultaneously. It loops back to the safe mode screen.

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Re: I cannot update to windows xp service pack 3

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