Unable to remove Security Tool

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Unable to remove Security Tool

Post by sully5 on Wed Dec 02, 2009 2:42 am

I have tried to remove security tool but cannot successfully install and launch any anti-malware. I am running Vista and use AVG free. Thanks.

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Re: Unable to remove Security Tool

Post by Dr Jay on Wed Dec 02, 2009 4:07 am

Please download ComboFix from [You must be registered and logged in to see this link.]

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Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista. Just continue scanning, and skip the console install.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Re: Unable to remove Security Tool

Post by sully5 on Sat Dec 05, 2009 12:58 am

Thank you. I have tried to disable my AVG but get the security tool popup when trying to open AVG to disable. I have tried to run the command. windows cannot find the file.

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Re: Unable to remove Security Tool

Post by Dr Jay on Sat Dec 05, 2009 3:06 am

Try to double-click on it, instead. Also, do not worry about disabling the antivirus.


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Re: Unable to remove Security Tool

Post by sully5 on Sat Dec 05, 2009 12:16 pm

I did double click on it. As I said above, I tried to run the command %userprofile%\desktop\commy.exe but windows cannot find the file.

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Re: Unable to remove Security Tool

Post by Dr Jay on Sat Dec 05, 2009 1:38 pm

Please try to re-download it, and then run it. See if that helps.


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Re: Unable to remove Security Tool

Post by sully5 on Sat Dec 05, 2009 7:31 pm

I am using a flash drive because i have disabled my network connection. I have placed the file on my desktop.

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Re: Unable to remove Security Tool

Post by Dr Jay on Sat Dec 05, 2009 9:59 pm

Please download the Kaspersky AVP Tool from [You must be registered and logged in to see this link.].
  • Save it to your desktop.
  • Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).
  • Double click the setup file to run it.
  • Click Next to continue.
  • It will by default install it to your desktop folder.Click Next.
  • Hit ok at the prompt for scanning in Safe Mode.
  • It will then open a box There will be a tab that says Automatic scan.
  • Under Automatic scan make sure these are checked:

    • System Memory
    • Startup Objects
    • Disk Boot Sectors.
    • My Computer.
    • Also any other drives (Removable that you may have)

After that click on Security level then choose Customize then click on the tab that says Heuristic Analyzer then choose Enable Deep rootkit search then choose ok.
Then choose OK again then you are back to the main screen.

  • Then click on Scan at the to right hand Corner.
  • It will automatically Neutralize any objects found.
  • If some objects are left un-neutralized then click the button that says Neutralize all
  • If it says it cannot be Neutralized then chooose The delete option when prompted.
  • After that is done click on the reports button at the bottom and save it to file name it Kas.
  • Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.
Note: This tool will self uninstall when you close it so please save the log before closing it.


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Re: Unable to remove Security Tool

Post by sully5 on Sun Dec 06, 2009 2:52 pm

I have completed the scan but can't save it anywhere, the program does not give me an option to save.

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Re: Unable to remove Security Tool

Post by Dr Jay on Sun Dec 06, 2009 8:22 pm

Do you remember the results of the scan? Any system change? Does it perform ok, now?


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Re: Unable to remove Security Tool

Post by sully5 on Sun Dec 06, 2009 10:08 pm

There were over 100 files identified. Most seem to be mp3 files. Some the reason states postponed. There are win32.krap,ai files that state postponed. The report is still on the computer, I just can't figure out how to save it. Is it OK for me to restart without saving the report?

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Re: Unable to remove Security Tool

Post by Dr Jay on Sun Dec 06, 2009 10:41 pm

No worries. How is your computer running?

Please run the [You must be registered and logged in to see this link.]

Note: This Scanner is for Internet Explorer Only!

  • Follow the Instruction [You must be registered and logged in to see this link.] for installation.
  • Accept the License Agreement.
  • Once the ActiveX installs,Click Full System Scan
  • Once the download completes,the scan will begin automatically.
  • The scan will take some time to finish,so please be patient.
  • When the scan completes, click the Automatic cleaning (recommended) button.
  • Click the Show Report button and Copy&Paste the entire report in your next reply.


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