Antivirus pro removed, but cannot browse (internet is connec

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Antivirus pro removed, but cannot browse (internet is connected).Browser hijack?

Post by Enrick on Thu Nov 26, 2009 5:21 pm

Hi,

My girlfriend caught the antivirus pro disease yesterday and brought it over for me to fix. I removed it using malwarebytes but found that I could no longer browse the web. Well, sort of, MSN and Skype both connect, and I can reach our university webmail page, but other than that I receive a "Webpage not available" message in chrome and IE. I also cannot connect to the update server for malwarebytes.

I researched some other topics and completed the winsock fixes find here [You must be registered and logged in to see this link.] , but no success. I have also ran spybot search and destroy with the detection updates you can install manually from the site and removed all the malware found. Below is the hijack this log on the computer. For Entry O10 I ran the LSPfix hijackthis recommends, but it found no errors to fix.

Thank you for your time.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:10:49 PM, on 26/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O3 - Toolbar: SciFinder Scholar Bar - {4e16a8fb-0521-46d1-aa2c-d0fc7abf6af9} - mscoree.dll (file missing)
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll (file missing)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: StumbleUpon PhotoBlog It! - [You must be registered and logged in to see this link.]
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - [You must be registered and logged in to see this link.]
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} (Facebook Photo Uploader 4) - [You must be registered and logged in to see this link.]
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - [You must be registered and logged in to see this link.]
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 8930 bytes

Enrick
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Re: Antivirus pro removed, but cannot browse (internet is connec

Post by Belahzur on Thu Nov 26, 2009 8:51 pm

Hello.

Remove the Proxy setting in Internet Explorer and/or in FireFox.

    In Internet Explorer
  1. Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.

    In Firefox
  1. Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection > Choose "No Proxy"
  2. Click the apply button and restart that computer in normal mode.

Next,

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll (file missing)
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll (file missing)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll (file missing)



  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Re: Antivirus pro removed, but cannot browse (internet is connec

Post by Enrick on Thu Nov 26, 2009 10:18 pm

Looks like the proxy settings were the culprit. Here is the MBAM log

Malwarebytes' Anti-Malware 1.41
Database version: 3238
Windows 5.1.2600 Service Pack 3

26/11/2009 5:06:13 PM
mbam-log-2009-11-26 (17-06-13).txt

Scan type: Quick Scan
Objects scanned: 112788
Time elapsed: 11 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Maria\Local Settings\Temp\575.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Enrick
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Re: Antivirus pro removed, but cannot browse (internet is connec

Post by Belahzur on Fri Nov 27, 2009 12:37 am

Next.

  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste BOTH LOGS back here, use more than one post if needed.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Antivirus pro removed, but cannot browse (internet is connec

Post by Enrick on Fri Nov 27, 2009 3:05 am

DDS (Ver_09-11-24.02) - NTFSx86
Run by Maria at 22:02:11.17 on 26/11/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.285 [GMT -5:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Outdated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
svchost.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Documents and Settings\Maria\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Maria\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Maria\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Maria\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Maria\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Maria\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride =
uSearchAssistant = [You must be registered and logged in to see this link.]
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
mSearchAssistant = [You must be registered and logged in to see this link.]
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: StumbleUpon Launcher: {145b29f4-a56b-4b90-bbac-45784ebebbb7} - c:\program files\stumbleupon\StumbleUponIEBar.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: StumbleUpon Toolbar: {5093eb4c-3e93-40ab-9266-b607ba87bdc8} - c:\program files\stumbleupon\StumbleUponIEBar.dll
TB: SciFinder Scholar Bar: {4e16a8fb-0521-46d1-aa2c-d0fc7abf6af9} - mscoree.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: StumbleUpon PhotoBlog It! - StumbleUponIEBar.dll/blogimage
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - [You must be registered and logged in to see this link.]
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - [You must be registered and logged in to see this link.]
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - [You must be registered and logged in to see this link.]
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - [You must be registered and logged in to see this link.]
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - [You must be registered and logged in to see this link.]
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - [You must be registered and logged in to see this link.]
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - [You must be registered and logged in to see this link.]
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - [You must be registered and logged in to see this link.]
DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} - [You must be registered and logged in to see this link.]
DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} - [You must be registered and logged in to see this link.]
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - [You must be registered and logged in to see this link.]
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} -
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 [You must be registered and logged in to see this link.]

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-3-11 64160]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-5-19 240512]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-11-26 102448]
R3 OZSCR;O2Micro SmartCardBus Smartcard Reader;c:\windows\system32\drivers\ozscr.sys [2006-6-19 92550]
S3 BTIAUSB;Generic Bluetooth Device;c:\windows\system32\drivers\btiausb.sys [2008-7-30 23808]
S3 BTPROT;Generic Bluetooth Filter;c:\windows\system32\drivers\btprot.sys [2008-8-2 453120]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-3-17 115952]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 1029456]

=============== Created Last 30 ================

2009-11-26 16:24:51 0 d-----w- c:\program files\Support Tools
2009-11-26 15:15:01 0 d-----w- c:\program files\Spybot - Search & Destroy
2009-11-26 15:15:01 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-11-26 00:52:21 0 d-----w- c:\docume~1\maria\applic~1\Malwarebytes
2009-11-26 00:52:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-26 00:52:13 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-26 00:52:13 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-26 00:52:12 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-26 00:22:12 0 d-----w- c:\windows\system32\wbem\Repository
2009-11-03 17:17:08 0 d-----w- c:\program files\EZFace

==================== Find3M ====================

2009-11-26 16:54:12 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-10 22:08:33 42736 ---ha-w- c:\windows\system32\mlfcache.dat
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 07:36:27 832512 ----a-w- c:\windows\system32\wininet.dll
2009-08-29 07:36:24 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-08-29 07:36:24 17408 ------w- c:\windows\system32\corpol.dll
2008-08-19 22:14:28 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008081920080820\index.dat
2009-07-09 00:02:05 16384 --sha-w- c:\windows\temp\cookies\index.dat
2009-07-09 00:02:05 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2009-07-09 00:02:05 49152 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 22:03:37.21 ===============

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-11-24.02)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 19/06/2006 4:16:06 PM
System Uptime: 26/11/2009 6:36:47 PM (4 hours ago)

Motherboard: Dell Computer Corporation | | 0X2034
Processor: Intel(R) Pentium(R) M processor 1.80GHz | Microprocessor | 593/133mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 37 GiB total, 2.887 GiB free.
D: is CDROM ()
F: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4D36E978-E325-11CE-BFC1-08002BE10318}
Description: Communications Port
Device ID: ROOT\UNKNOWN\0000
Manufacturer: (Standard port types)
Name: Communications Port (COM5)
PNP Device ID: ROOT\UNKNOWN\0000
Service: Serial

==== System Restore Points ===================

RP802: 22/10/2009 8:43:31 PM - Installed Compatibility Pack for the 2007 Office system
RP803: 23/10/2009 9:34:06 PM - Software Distribution Service 3.0
RP804: 25/10/2009 1:39:00 PM - Software Distribution Service 3.0
RP805: 03/11/2009 1:16:59 PM - Installed EZface ActiveX 210
RP806: 04/11/2009 4:49:20 PM - Software Distribution Service 3.0
RP807: 04/11/2009 4:57:43 PM - Software Distribution Service 3.0
RP808: 08/11/2009 7:11:07 PM - Software Distribution Service 3.0
RP809: 12/11/2009 10:12:02 AM - Software Distribution Service 3.0
RP810: 23/11/2009 3:31:31 PM - Software Distribution Service 3.0
RP811: 25/11/2009 5:24:17 PM - Software Distribution Service 3.0
RP812: 25/11/2009 7:21:20 PM - Restore Operation
RP813: 26/11/2009 11:24:34 AM - Installed Windows Support Tools
RP814: 26/11/2009 11:53:13 AM - Removed Java(TM) 6 Update 14
RP815: 26/11/2009 11:53:59 AM - Installed Java(TM) 6 Update 17

==== Installed Programs ======================

ACD/Labs Software in C:\ACDFREE10\
Ad-Aware
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft Software Suite
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Bonjour
Broadcom Gigabit Integrated Controller
C-Major Audio
CCleaner (remove only)
CDex extraction audio
Compatibility Pack for the 2007 Office system
Conexant D480 MDC V.92 Modem
Critical Update for Windows Media Player 11 (KB959772)
DAEMON Tools Toolbar
DAT Digital Test Booklet v.3.0R
Dell Wireless WLAN Card
Digital Line Detect
Easy CD Creator 5 Basic
EZface ActiveX 210
Foxit Reader
Google Chrome
Google Toolbar for Internet Explorer
Google Updater
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
hp deskjet 990c series
iPhone Configuration Utility
iTunes
Java(TM) 6 Update 17
Junk Mail filter update
K-Lite Mega Codec Pack 1.25
LiveUpdate 3.0 (Symantec Corporation)
Malwarebytes' Anti-Malware
Messenger Plus! Live
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Live Add-in 1.3
Microsoft Office Professional Edition 2003
Microsoft Office Visio Professional 2003
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Move Networks Media Player for Internet Explorer
MSVCRT
O2Micro Smartcard Driver
Paint.NET v3.36
Print Server
QuickTime
RealPlayer
SciFinder Scholar Toolbar
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB913433)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Segoe UI
Skype 2.5
Spybot - Search & Destroy
Star Wars Galactic Battlegrounds: Saga
StumbleUpon IE Toolbar
Symantec AntiVirus
Total Commander (Remove or Repair)
UltraCompare Professional
UltraEdit-32
UltraSentry
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VNC Free Edition 4.1.2
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Internet Explorer 7
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live OneCare safety scanner
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Windows Media Connect
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows Support Tools
Windows XP Service Pack 3

==== End Of File ===========================

Enrick
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Re: Antivirus pro removed, but cannot browse (internet is connec

Post by Belahzur on Fri Nov 27, 2009 10:36 am

Hello.
How is the machine running now?


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Belahzur
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Re: Antivirus pro removed, but cannot browse (internet is connec

Post by Enrick on Fri Nov 27, 2009 5:19 pm

Perfect! Thank you for all your help. Where can I find a feedback form to talk highly of you?

Thanks for all your help.

Enrick
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Re: Antivirus pro removed, but cannot browse (internet is connec

Post by Belahzur on Fri Nov 27, 2009 11:35 pm

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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Belahzur
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