Antivirus pro

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Antivirus pro

Post by Slevasseur on Tue Nov 24, 2009 4:19 am

Plz help me! Can't get rid of antivirus pro. I used malware to scan, removed infected, restarted an now I'm getting pop ups, baloons filling up toolbar and it won't let me connect to any websites! Plz help me

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Re: Antivirus pro

Post by Dr Jay on Tue Nov 24, 2009 4:26 am

Please transfer this download from a clean computer on to the infected one, and then run it as instructed.

Please download ComboFix from [You must be registered and logged in to see this link.]

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Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Re: Antivirus pro

Post by Slevasseur on Tue Nov 24, 2009 4:43 am

Can I transfer this with a flash drive or a cd? Forgive me but I know very little about the tech side of computers.

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Re: Antivirus pro

Post by Dr Jay on Tue Nov 24, 2009 5:02 am

Yes. Either one will do.


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Re: Antivirus pro

Post by Slevasseur on Tue Nov 24, 2009 3:53 pm

Jay tried downloading Combofix from a clean comp but couldnt get it to download the save button never became active. Is there anything else i can do? Anything that dosent invlove getting on the internet? i really appreciate your help...i just have no clue what to do next....My comp at work is Vista and the one at home is XP...so i dunno if that makes a diff.

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Re: Antivirus pro

Post by Dr Jay on Tue Nov 24, 2009 6:48 pm

What browser were you trying from? On the clean computer, just save the download to your Desktop then transfer it to the media. Then, remove the media and insert it in to the infected computer. Lastly, transfer the download from the media on to the Desktop of the infected computer and run it as instructed.


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