Anti-Virus System Pro - Me Too! Pls Help

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Anti-Virus System Pro - Me Too! Pls Help

Post by klapensee on 24th November 2009, 3:45 am

Hey Guys,
I am in dire need of your help. I have this anti-virus system Pro virus and My kids have allowed it to penetrate. The good thing is that I have a laptop that I can dowbnload and save files to the infected computers shared drives. Can you please help me? What should I do first. I have installed Malware Bytes and nothing is being found. I cant access the internet on the infected computer and when I try and open programs I get "File X has been infected" Please help....

KeV

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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by Dr Jay on 24th November 2009, 4:24 am

Please download ComboFix from [You must be registered and logged in to see this link.]

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Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by klapensee on 24th November 2009, 4:43 am

Hey DragonMaster,

It is not even letting me do that...it is saying that it cannot find the file?
Can i do this in Safe mode?

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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by Dr Jay on 24th November 2009, 5:03 am

Yes, you can try in Safe Mode.


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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by klapensee on 24th November 2009, 5:04 am

DragonMaster Jay wrote:Yes, you can try in Safe Mode.

Its working....

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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by Dr Jay on 24th November 2009, 5:06 am

Good. Post when ready.


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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by klapensee on 24th November 2009, 5:13 am

DragonMaster Jay wrote:Good. Post when ready.

Hey Dragon,
Do you know how people are getting this virus? it has just like blown up all at once....

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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by Dr Jay on 24th November 2009, 5:19 am

It happens in bursts because that is the way attackers work. They usually work in big chunks. It is all about referrals, and hijacking. They find a way to trick the minds of normal people browsing the Internet. It is now the most common scam on the Internet, except for "ways to make money."


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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by klapensee on 24th November 2009, 5:58 am

DragonMaster Jay wrote:It happens in bursts because that is the way attackers work. They usually work in big chunks. It is all about referrals, and hijacking. They find a way to trick the minds of normal people browsing the Internet. It is now the most common scam on the Internet, except for "ways to make money."

Hey Dragon,
Ran Combo fix and went through the process. System re-booted and then finished the final stages of the clean. Went to create Log file and stalled. Finally crashed. Went back to normal state to see if I could turn off Anti-Virus and it's Fixed! Am i clean now?
Should I run the additional tools: OTL, SREng, RBFA, and DragonFix?

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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by Dr Jay on 24th November 2009, 6:13 am

Yes, please run the additional tools. Your system appears clean now, yes. Smile

But, it is damaged, so we must repair it.


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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by klapensee on 24th November 2009, 6:34 am

DragonMaster Jay wrote:Yes, please run the additional tools. Your system appears clean now, yes. Smile

But, it is damaged, so we must repair it.

Hey Dragon,
Have run the Malwarebytes, House call with no threats found. Now with the OTL log files would you like me to post them or keep plugging along?

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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by Dr Jay on 24th November 2009, 6:43 am

If you could post the ComboFix log, it would be good.


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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by klapensee on 24th November 2009, 6:54 am

DragonMaster Jay wrote:If you could post the ComboFix log, it would be good.

Dragonmaster...when I am running The Dragonfix do I call the system restore (Runthisfirst: Dragonfix.reg?) I dont want to screw up all this progress
I addition, I was never able to save the ComboFix Log file due to my system crashing. So I just carried on with the tools and steps as per Rainbow 24

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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by Dr Jay on 24th November 2009, 6:58 am

Ok. Forget those steps, please, and let us move on with this:

Please download the latest version of Kaspersky GetSystemInfo (GSI) from [You must be registered and logged in to see this link.] and save it to your Desktop.
Please close all other applications running on your system.

Please double click GetSystemInfo.exe to open it.

Click the Settings button.



Set it to Maximum



IMPORTANT! Then please click Customize - choose Driver / Ports tab and uncheck Scan Ports.


Click Create Report to run it.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to [You must be registered and logged in to see this link.] and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.


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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by klapensee on 24th November 2009, 7:09 am

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Re: Anti-Virus System Pro - Me Too! Pls Help

Post by Dr Jay on 24th November 2009, 7:31 am

Please run a free online scan with the [You must be registered and logged in to see this link.]
Note: You will need to use Internet Explorer for this scan

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


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