Antivirus System Pro Please Help

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Antivirus System Pro Please Help

Post by LarryFine on 22nd November 2009, 8:35 pm

I downloaded and ran Malwarebyte's Anti Malware and it seemed to have taken care of the problem. But when I rebooted my computer Antivirus System Pro was back. How do I get rid of it for good?

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Re: Antivirus System Pro Please Help

Post by Belahzur on 23rd November 2009, 12:17 am

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Antivirus System Pro Please Help

Post by LarryFine on 23rd November 2009, 4:53 am

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:51:41 PM, on 11/22/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18319)
Boot mode: Normal

Running processes:
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\jureg.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\schtasks.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\hp\kbd\kbd.exe
C:\Windows\explorer.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe"
O4 - HKLM\..\Run: [DLCJCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLCJtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW,SYSTRAY
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [hetvccup] C:\Users\William\AppData\Local\dtmlbh\qhywsysguard.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2002344766-2103178832-3476133696-1000\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'patrick')
O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Snapfish Media Detector.lnk = C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O13 - Gopher Prefix:
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlcj_device - Unknown owner - C:\Windows\system32\dlcjcoms.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Micro Niche Finder Background Download Service - Unknown owner - C:\Program Files\Micro Niche Finder\srvany.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8589 bytes

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Re: Antivirus System Pro Please Help

Post by Belahzur on 23rd November 2009, 8:40 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O4 - HKCU\..\Run: [hetvccup] C:\Users\William\AppData\Local\dtmlbh\qhywsysguard.exe



  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Antivirus System Pro Please Help

Post by LarryFine on 23rd November 2009, 9:34 pm

This line: "O4 - HKCU\..\Run: [hetvccup] C:\Users\William\AppData\Local\dtmlbh\qhywsysguard.exe" was not present. I think my Norton 360 picked it up (it picked up something this morning). But the other line: "O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)" was there. Here is the Malwarebytes log.

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 6.0.6001 Service Pack 1

11/23/2009 4:34:09 PM
mbam-log-2009-11-23 (16-34-09).txt

Scan type: Quick Scan
Objects scanned: 107000
Time elapsed: 5 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: Antivirus System Pro Please Help

Post by Belahzur on 24th November 2009, 12:50 am

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan.


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Re: Antivirus System Pro Please Help

Post by LarryFine on 24th November 2009, 1:25 am

Malwarebytes' Anti-Malware 1.41
Database version: 3221
Windows 6.0.6001 Service Pack 1

11/23/2009 8:25:03 PM
mbam-log-2009-11-23 (20-25-03).txt

Scan type: Quick Scan
Objects scanned: 120977
Time elapsed: 6 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

LarryFine
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Re: Antivirus System Pro Please Help

Post by Belahzur on 24th November 2009, 9:28 pm

Hello.

  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste BOTH LOGS back here, use more than one post if needed.


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Re: Antivirus System Pro Please Help

Post by LarryFine on 25th November 2009, 5:44 am

DDS (Ver_09-11-24.02) - NTFSx86
Run by William at 0:40:17.73 on Wed 11/25/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2942.1173 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k nȯne
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Micro Niche Finder\srvany.exe
C:\Program Files\Micro Niche Finder\bggoogle.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\java.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\DllHost.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\jureg.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Windows\system32\schtasks.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\iPod\bin\iPodService.exe
C:\hp\kbd\kbd.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\jureg.exe
C:\Windows\system32\schtasks.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\William\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
mStart Page = [You must be registered and logged in to see this link.]
mDefault_Page_URL = [You must be registered and logged in to see this link.]
mDefault_Search_URL = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride =
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.5.2.11\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.5.2.11\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.5.2.11\coIEPlg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe view=DOCKVIEW,SYSTRAY
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe"
mRun: []
mRun: [DLCJCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCJtime.dll,_RunDLLEntry@16
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\users\william\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish picture mover\SnapfishMediaDetector.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~2.0_0\bin\ssv.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.5.2.11\CoIEPlg.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\william\appdata\roaming\mozilla\firefox\profiles\1vn29xiu.default\
FF - prefs.js: browser.search.defaulturl - [You must be registered and logged in to see this link.]
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - [You must be registered and logged in to see this link.]
FF - prefs.js: keyword.URL - [You must be registered and logged in to see this link.]
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - hȋdden: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - hȋdden: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - hȋdden: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0305020.00b\SymEFA.sys [2009-8-31 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0305020.00b\BHDrvx86.sys [2009-8-31 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0305020.00b\cchpx86.sys [2009-8-31 482432]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20091111.001\IDSvix86.sys [2009-11-12 343088]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-12-9 13088]
R2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-1-15 204800]
R2 Micro Niche Finder Background Download Service;Micro Niche Finder Background Download Service;c:\program files\micro niche finder\srvany.exe [2009-10-31 8192]
R2 N360;Norton 360;c:\program files\norton 360\engine\3.5.2.11\ccSvcHst.exe [2009-8-31 117640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-26 102448]
R3 netr73;Linksys Compact Wireless-G USB Adapter Driver for Vista;c:\windows\system32\drivers\WUSB54GCx86.sys [2007-11-15 256000]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\n360\0305020.00b\symndisv.sys [2009-8-31 48688]

=============== Created Last 30 ================

2009-11-23 21:41:33 0 d-----w- C:\Incansoft-temp
2009-11-23 04:50:34 0 d-----w- c:\program files\Trend Micro
2009-11-22 19:46:28 0 d---a-w- c:\programdata\TEMP
2009-11-22 14:58:44 0 d-----w- c:\users\william\appdata\roaming\Malwarebytes
2009-11-22 14:58:36 0 d-----w- c:\programdata\Malwarebytes
2009-11-10 21:49:01 2035712 ----a-w- c:\windows\system32\win32k.sys
2009-11-10 21:48:18 351232 ----a-w- c:\windows\system32\WSDApi.dll
2009-11-08 17:01:53 11 ----a-w- c:\windows\OSA.INI
2009-11-08 17:01:24 0 d-----w- c:\program files\ETS
2009-11-08 17:01:12 306688 ----a-w- c:\windows\IsUninst.exe
2009-11-07 02:46:10 12288 ----a-w- c:\users\william\Untitled Document.wps
2009-11-06 04:42:15 0 d-----w- c:\program files\K-Lite Codec Pack
2009-10-27 18:39:26 310784 ----a-w- c:\windows\system32\unregmp2.exe
2009-10-27 18:39:24 8147456 ----a-w- c:\windows\system32\wmploc.DLL

==================== Find3M ====================

2009-11-23 05:41:05 31762 ----a-w- c:\users\william\appdata\roaming\wklnhst.dat
2009-10-27 18:00:00 85504 ----a-w- c:\windows\system32\ff_vfw.dll
2009-09-10 17:30:12 213504 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 12:24:34 61440 ----a-w- c:\windows\system32\msasn1.dll
2009-08-31 13:55:50 293376 ----a-w- c:\windows\system32\psisdecd.dll
2009-08-31 13:55:46 428544 ----a-w- c:\windows\system32\EncDec.dll
2009-08-28 12:39:07 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-08-28 10:15:30 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-27 13:32:41 833024 ----a-w- c:\windows\system32\wininet.dll
2009-08-27 13:29:25 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-08-27 10:58:58 26624 ----a-w- c:\windows\system32\ieUnatt.exe
2009-08-19 06:09:02 86016 ----a-w- c:\windows\inf\infstor.dat
2009-08-19 06:09:02 51200 ----a-w- c:\windows\inf\infpub.dat
2009-08-19 06:09:02 143360 ----a-w- c:\windows\inf\infstrng.dat
2008-12-03 17:10:49 174 --sha-w- c:\program files\desktop.ini
2008-12-03 17:00:28 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-11-09 22:50:41 7508608 ----a-w- c:\program files\Firefox Setup 3.0.3.exe
2008-06-04 14:23:46 245258098 ----a-w- c:\program files\xsitepro2-setup.exe
2007-12-02 00:10:25 10703680 ----a-w- c:\program files\NDP1.1sp1-KB867460-X86.exe
2007-12-02 00:06:00 24265736 ----a-w- c:\program files\dotnetfx.exe
2007-12-01 20:04:00 64766845 ----a-w- c:\program files\xsiteprosetup.exe
2007-12-01 15:54:29 21321008 ----a-w- c:\program files\QuickTimeInstaller.exe
2007-12-01 15:43:43 1028 ----a-w- c:\program files\Adobe Dreamweaver CS3.lnk
2007-08-28 21:45:42 1674224 ----a-w- c:\program files\Arachnophilia.exe
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2007-08-22 18:00:56 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 0:41:31.63 ===============


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-11-24.02)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/4/2007 2:02:36 AM
System Uptime: 11/24/2009 11:17:46 AM (13 hours ago)

Motherboard: ASUSTek Computer INC. | | NARRA2
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+ | Socket AM2 | 2800/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 364 GiB total, 281.445 GiB free.
D: is FIXED (NTFS) - 9 GiB total, 1.203 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable

==== Disabled Device Manager Items =============

==== System Restore Points ===================

No restore point in system.

==== Installed Programs ======================


AAA Logo 2008 2.21
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.7
AnswerWorks 5.0 English Runtime
Apple Mobile Device Support
Apple Software Update
Arachnophilia 5.3
ArticleBot
BlogBot
Bonjour
CCScore
Core FTP LE 2.0
Dell Photo AIO Printer 964
DirectoryBot
Enhanced Multimedia Keyboard Solution
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
essvatgt
GFX Video Writer
GFX Writer
GoogleSuggestor
Hardware Diagnostic Tools
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Active Support Library 32 bit components
HP Advisor
HP Customer Experience Enhancements
HP Customer Feedback
HP Easy Setup - Frontend
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.01
HP Photosmart Essential2.01
HP Picasso Media Center Add-In
HP Update
iTunes
Java(TM) 6 Update 3
Java(TM) 6 Update 7
Java(TM) SE Runtime Environment 6 Update 1
K-Lite Mega Codec Pack 5.3.0
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
LightScribe 1.6.45.1
Linksys Compact Wireless-G USB Adapter Driver - WUSB54GC
Linksys Updater
LiveUpdate Notice (Symantec Corporation)
Micro Niche Finder
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 3.5 SP1
Microsoft Office Home and Student 60 day trial
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Mozilla Firefox (3.0.15)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
muvee autoProducer 6.0
My HP Games
Norton 360
NVIDIA Drivers
OfotoXMI
OpenOffice.org 3.0
PressBot
PrimoPDF
PSSWCORE
Python 2.5
QuickTime
Realtek High Definition Audio Driver
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
RSSBot
SFR
SHASTA
Simple Search-Replace
skin0001
SKINXSDK
Skype™ 3.8
Snapfish Picture Mover
SocialBot
Soft Data Fax Modem with SmartCP
SOS Online Backup
Spelling Dictionaries Support For Adobe Reader 8
staticcr
Textanz 2.5
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wohiper
TurboTax 2008 wrapper
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
VideoBot
VideoToolkit01
VPRINTOL
WeatherBug Gadget
Windows Media Player Firefox Plugin
WinRAR archiver
WinZip 14.0
WIRELESS
XHeader
XHeader Bonus Download
XSite Pro
XSitePro2

==== Event Viewer Messages From Past Week ========

11/23/2009 5:21:20 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
11/23/2009 5:20:50 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrkWks service.
11/22/2009 6:51:36 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the iPod Service service to connect.
11/22/2009 6:51:36 PM, Error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/22/2009 6:51:36 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
11/22/2009 6:51:06 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Intuit Update Service service to connect.
11/22/2009 6:51:06 PM, Error: Service Control Manager [7000] - The Intuit Update Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/22/2009 6:50:35 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Health Check Service service to connect.
11/22/2009 6:50:35 PM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/21/2009 11:42:02 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
11/21/2009 11:42:02 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Media Player Network Sharing Service service to connect.
11/21/2009 11:42:02 PM, Error: Service Control Manager [7000] - The Windows Media Player Network Sharing Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/21/2009 11:36:39 PM, Error: EventLog [6008] - The previous system shutdown at 11:34:56 PM on 11/21/2009 was unexpected.
11/21/2009 10:27:17 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: OMCI
11/21/2009 10:27:17 AM, Error: Service Control Manager [7022] - The Bonjour Service service hung on starting.
11/21/2009 10:26:32 AM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

==== End Of File ===========================

LarryFine
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Posts Posts : 6
Joined Joined : 2009-11-22
OS OS : Vista
Points Points : 25828
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Re: Antivirus System Pro Please Help

Post by Belahzur on 25th November 2009, 7:42 pm

Hello.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    Java(TM) 6 Update 3
    Java(TM) 6 Update 7
    Java(TM) SE Runtime Environment 6 Update 1

How is the machine running now?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
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Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245111
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Re: Antivirus System Pro Please Help

Post by LarryFine on 27th November 2009, 12:53 am

It seems to be running smoothly! Thank You!

You guys rock! Hooray!

LarryFine
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Posts Posts : 6
Joined Joined : 2009-11-22
OS OS : Vista
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