spyware software disabled

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spyware software disabled

Post by j2000 on Thu Nov 19, 2009 3:43 pm

My computer has been hi jacked by numerous malware programs. It will not let me run AVG, Adaware, windows update.
I ran A squared and it found 140 malware programs. I tried deleteing and qurantine. Niether worked. When I run the A squared again it seems to pick up more programs that can't be deleted. My screen is blank. However, I can get to my task manager and get online. I can't get to any anti spyware sites. Any suggestions?

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Re: spyware software disabled

Post by Dr Jay on Thu Nov 19, 2009 6:46 pm

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log with a fresh copy of HijackThis log.


Dr. Jay (DJ)


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Re: spyware software disabled

Post by j2000 on Thu Nov 19, 2009 8:02 pm

Thanks for the help. The computer shows no icons when it boots up. I boot is safe and get the same thing.The task manager will not respond.

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Re: spyware software disabled

Post by j2000 on Thu Nov 19, 2009 8:24 pm

When I try to do a system restore with F10 I get a blue screen
with c000021a fatal system error.

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Re: spyware software disabled

Post by Dr Jay on Fri Nov 20, 2009 6:53 am

Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore.
  • Download The Avira AntiVir Rescue System from [You must be registered and logged in to see this link.].
  • Just double-click on the rescue system package to burn it to a CD/DVD.
  • Then please use that CD/DVD with Avira Rescue System to boot your computer.
You'll get a boot option to either boot from hard drive or AntiVir Rescue System.


Press the number 2 on your keyboard to boot into AntiVir Rescue System.

Please wait until drivers are loaded and Main menu shows. Then please select the second option “Scan your system with AntiVir” and hit Enter.


Under Configuration, please select Scan all files, Try to repair infected files and Rename files if they cannot be removed?.


Then please start the scan.

The Avira AntiVir Rescue System wil now

  • repair a damaged system,
  • rescue data,
  • scan the system for virus infections.


Dr. Jay (DJ)


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