Alpha Antivirus removal

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Alpha Antivirus removal

Post by ckrich on 19th November 2009, 3:52 am

I need help!!! Everytime I click the links in the removal guide internet explorer stops working. When I go to task manager I cannot find the process that needs to be ended.

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Re: Alpha Antivirus removal

Post by Dr Jay on 19th November 2009, 6:49 pm

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log with a fresh copy of HijackThis log.


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Re: Alpha Antivirus removal

Post by ckrich on 19th November 2009, 9:54 pm

I actually was able to go directly to their website and download the Malwarebytes! I have removed Alpha Anitvirus finally!! No more annoying popups!! Thanks you so much! Thank You!

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Re: Alpha Antivirus removal

Post by Dr Jay on 20th November 2009, 7:00 am

Can you post a new log? Just to verify? Or are you sure?


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Re: Alpha Antivirus removal

Post by ckrich on 21st November 2009, 3:45 pm

I hope this is what you are looking for. If not let me know! Again thank you for your help!

Malwarebytes' Anti-Malware 1.41
Database version: 3195
Windows 6.0.6002 Service Pack 2

11/19/2009 11:05:56 PM
mbam-log-2009-11-19 (23-05-56).txt

Scan type: Quick Scan
Objects scanned: 91741
Time elapsed: 4 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{35a5b43b-cb8a-49ca-a9f4-d3b308d2e3cc} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{35a5b43b-cb8a-49ca-a9f4-d3b308d2e3cc} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{35a5b43b-cb8a-49ca-a9f4-d3b308d2e3cc} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servises (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\gvtl (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\ExplorerImages.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.

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Re: Alpha Antivirus removal

Post by Dr Jay on 22nd November 2009, 1:34 am

Please run a free online scan with the [You must be registered and logged in to see this link.]
Note: You will need to use Internet Explorer for this scan

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


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Re: Alpha Antivirus removal

Post by ckrich on 22nd November 2009, 7:45 pm

This is the only thing I could locate after I ran ESET.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registered OK

It did find these 2 threats:

C:\Program Files\PlaySushi\PSText.dllWin32/Adware.Gamevance application cleaned by deleting (after the next restart) - quarantined
C:\Users\Isaac\AppData\Local\Temp\NODD313.tmpWin32/Adware.Gamevance application cleaned by deleting (after the next restart) - quarantined

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Re: Alpha Antivirus removal

Post by Dr Jay on 23rd November 2009, 12:19 am

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.


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Re: Alpha Antivirus removal

Post by ckrich on 23rd November 2009, 6:37 am

Malwarebytes' Anti-Malware 1.41
Database version: 3217
Windows 6.0.6002 Service Pack 2

11/24/2009 12:35:55 AM
mbam-log-2009-11-24 (00-35-55).txt

Scan type: Quick Scan
Objects scanned: 93207
Time elapsed: 16 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: Alpha Antivirus removal

Post by Dr Jay on 23rd November 2009, 7:07 am

Malware has highly damaged your system. It is time to fully restore settings and get your system back on track.

Download [You must be registered and logged in to see this link.]

  • Extract it to Desktop and double click SREngLdr.EXE to run it
  • Select System Repair from the left pane.
  • Click on File Association
  • Select all entries that has an Error status click [Repair]
  • Refer to this image for an example:


  • Close SREng now.


NEXT

Please download [You must be registered and logged in to see this link.] to your desktop

  • Double click the program to run it. It will only take a few seconds to run.
  • You will be prompted to press any key at the end to close it
  • Once it is finished, it will remove itself. If not, delete it yourself


NEXT

To manually create a new Restore Point

  • Go to Control Panel and select System and Maintenance
  • Select System
  • On the left select Advance System Settings and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • Go back to the System and Maintenance page
  • Select Performance Information and Tools
  • On the left select Open Disk Cleanup
  • Select Files from all users and accept the warning if you get one
  • In the drop down box select your main drive i.e. C
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
You are now done

Please download [You must be registered and logged in to see this link.] by DragonMaster Jay, and save it to your Desktop. Right click and Extract All, and save the files to your Desktop.
  • Please disable realtime protection. (If any)
  • Double-click RunFirst.vbs. Follow the prompts and make sure it completes. It will confirm the Restore Point was added.
  • Double-click DragonFix.reg, and follow the prompt(s).
  • Please reboot your computer.


NEXT

Please navigate to this webpage: [You must be registered and logged in to see this link.] and see the section "Fix it for me" and click the Microsoft Fix-It button. This will download a fix utility to repair the security settings on your computer, due to damages of malware or other harmful system changes. Install the file after download.

NEXT

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


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Re: Alpha Antivirus removal

Post by ckrich on 24th November 2009, 4:46 am

I am stuck here.
How do I disable realtime protection if I have it? Also is the 'RunFirst.vbs.' on my desktop?

Please download DragonFix by DragonMaster Jay, and save it to your Desktop. Right click and Extract All, and save the files to your Desktop.

•Please disable realtime protection. (If any)

•Double-click RunFirst.vbs. Follow the prompts and make sure it completes. It will confirm the Restore Point was added.

•Double-click DragonFix.reg, and follow the prompt(s).

•Please reboot your computer.

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Re: Alpha Antivirus removal

Post by Dr Jay on 24th November 2009, 5:05 am

You can run it, without disabling realtime. Normally, realtime protection (especially antivirus or antispyware) will block the changes that DragonFix makes to your system.


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Re: Alpha Antivirus removal

Post by ckrich on 24th November 2009, 5:14 am

I have SystemSuite and Malwarebytes Anit Malware on my computer. Will these block the changes that DragonFix makes?

Also when I double click on RunFirst I am getting a pop up screen that is asking for me to type in the name for the SystemRestore, what is this?

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Re: Alpha Antivirus removal

Post by Dr Jay on 24th November 2009, 5:23 am

It adds a Restore Point for System Restore, so any changes made by my program can be reversed if it has bad effects on your computer. It is optional to do, and you can safely skip it - as long as you have reset System Restore, and set a new Restore Point.


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Re: Alpha Antivirus removal

Post by ckrich on 24th November 2009, 5:50 am

Here are my latest results. Thank you so much for your help I really do appreciate it!

Results of screen317's Security Check version 0.99.0
Windows Vista Service Pack 2 (UAC is enabled)
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

Java(TM) 6 Update 7
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 9
``````````````````````````````
Process Check:
objlist.exe by Laurent

``````````````````````````````
DNS Vulnerability Check:

Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

`````````End of Log```````````

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Re: Alpha Antivirus removal

Post by Dr Jay on 24th November 2009, 5:52 am

Please download the newest version of Java from [You must be registered and logged in to see this link.].

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Antivirus/Antispyware

  • [You must be registered and logged in to see this link.]: this is Microsoft's free antivirus/antispyware program. It equips you with protection against viruses, spyware, trojans, rootkits, and worms. It is also light on the computer's performance. Note: when installing this, you have both an antivirus and antispyware. Make sure you also get a firewall.
  • [You must be registered and logged in to see this link.]: this is one of the most powerful, and easiest to use security software. The free version equips you with protection against viruses, spyware, trojans, rootkits, worms, and rogue software. Note: when installing this, you have both an antivirus and antispyware. Make sure you also get a firewall.


Firewall

  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version.
  • [You must be registered and logged in to see this link.]: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • [You must be registered and logged in to see this link.]: free and excellent firewall.


Note: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


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Re: Alpha Antivirus removal

Post by ckrich on 24th November 2009, 6:11 am

Do I leave SREngLdr on my desktop along with DragonFix & RunFirst? I did not use DragonFix and RunFirst. You have been a tremendous help!

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Re: Alpha Antivirus removal

Post by Dr Jay on 24th November 2009, 6:15 am

Please delete all of them.


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