I know I have a virus what do I do?

View previous topic View next topic Go down

I know I have a virus what do I do?

Post by kelsue on 18th November 2009, 2:24 am

I recently tried to install Norton 360 (please no one laugh). After it installed it was unable to activate or get updates. I have a working broadband connection that I can access anything but a site that could help, I'm always redirected to some shadey place. I ran Malwarebytes, I uninstalled McAfee useing the removal tool, I uninstalled/reinstalled Norton. I ran a scan with the unactivated Norton. I scanned with symantec's W32.downadup removal tool. Nothing. I finally called Norton and they remote accessed my computer and uninstalled/reinstalled the software. Big surprise, they said I must have a virus and I can pay them to remove it. Is there anything I can do to find out what I have and If I can get rid of it cheaper? I have read around about a transponder virus that creates alot of the same problems I have but when I look for any of the file names the mention I dont see any. Any help would be greatly appreciated.

kelsue
Novice
Novice

Posts Posts : 9
Joined Joined : 2009-11-18
OS OS : Windows XP
Points Points : 25857
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Doctor Inferno on 18th November 2009, 2:34 am

Moderated Message:Moved from Welcome New Members to Virus, Spyware & Malware Removal


Please be a GeekPolice fan on [You must be registered and logged in to see this link.]



Have we helped you? [You must be registered and logged in to see this link.] | Doctor by day, ninja by night.

Doctor Inferno
Administrator
Administrator

Posts Posts : 12015
Joined Joined : 2007-12-26
Gender Gender : Male
OS OS : Windows 7 Home Premium and Ultimate X64
Protection Protection : Kaspersky PURE and Malwarebytes' Anti-Malware
Points Points : 104610
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Dr Jay on 18th November 2009, 6:07 am

Please download ComboFix from [You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.]

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13743
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302211
# Likes # Likes : 10

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by kelsue on 18th November 2009, 1:07 pm

ComboFix 09-11-18.06 - Kelli 11/18/2009 10:48.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1535.1171 [GMT -6:00]
Running from: c:\documents and settings\Kelli\desktop\commy.exe
Command switches used :: /stepdel
AV: Norton 360 *On-access scanning disabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\Altnet
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008
c:\windows\cdmxtras
c:\windows\system32\Data
c:\windows\system32\fio32.dll
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\cab.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\cab.xmd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\cevakrnl.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\cevakrnl.ivd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\cevakrnl.rvd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\cevakrnl.xmd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\chm.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\chm.xmd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\cran.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\cran.ivd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\emalware.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\emalware.ivd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\inno.xmd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\mdx.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\mdx.xmd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\mdx_97.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\mdx_97.ivd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\nelf.cvd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\plugins.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\plugins.cab.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\sdx.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\sdx.ivd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\td0.xmd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\unpack.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\unpack.cvd.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\ve.cab
c:\program files\Altnet\My Altnet Shares\Bullguard Protection\ve.cvd.cab
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc100.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc101.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc102.BMP
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc103\desktop.ini
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc104\AlbumArt_{08115859-E625-4BCD-83A8-57E01873B42F}_Large.jpg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc104\AlbumArt_{08115859-E625-4BCD-83A8-57E01873B42F}_Small.jpg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc104\AlbumArt_{EFFDEB51-C913-4EE1-8B2A-C80112057955}_Large.jpg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc104\AlbumArt_{EFFDEB51-C913-4EE1-8B2A-C80112057955}_Small.jpg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc104\AlbumArtSmall.jpg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc104\DESKTOP.INI
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc104\Folder.jpg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc104\Thumbs.db
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc105.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc106.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc107.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc108.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc109.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc110.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc111.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc112.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc113.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc114.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc115.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc116.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc117.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc118.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc119.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc120.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc121.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc122.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc123.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc124.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc125.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc126.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc127.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc128.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc129.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc130.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc131.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc132.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc133.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc134.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc136.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc137.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc138.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc139.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc140.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc141.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc142.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc143.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc144.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc145.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc146.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc147.doc
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc148.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc149.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc150.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc151.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc152.WMA
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc153.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc154.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc155.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc156.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc157.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc158.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc159.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc160.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc161.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc162.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc163.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc164.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc165.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc167.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc168.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc18.SV6
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc19.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc20.$$$
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc21.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc22.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc23.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc24.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc25.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc31.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc33.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc36.jpeg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc39.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc40.jpg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc41.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc42.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc44.doc
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc45.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc46.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc47.jpg
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc49.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc50.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc51.w3x
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc52.w3x
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc53.w3x
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc54.w3x
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc55\Uninstall Zango Instructions.lnk
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc55\Zango Customer Support.url
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc55\Zango.com.url
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc56.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc57.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc58.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc59.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc60.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc61.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc62.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc63.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc64.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc65.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc66.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc67.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc68.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc69.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc70.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc71.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc72.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc73.WMA
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc74.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc75.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc76.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc77.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc78.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc79.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc80.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc81.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc82.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc83.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc84.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc85.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc86.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc87.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc88.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc89.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc90.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc91.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc92.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc93.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc94.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc95.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc96.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc97.wma
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc98.mp3
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\Dc99.wpl
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\desktop.ini
c:\recycler\S-1-5-21-2021655423-3535175336-816901179-1008\INFO2
c:\windows\010112010146116101.xxe
c:\windows\0101120101465150.xxe
c:\windows\0101120101465155.xxe
c:\windows\0101120101465649.xxe
c:\windows\bk23567.dat
c:\windows\Downloaded Program Files\popcaploader.dll
c:\windows\Downloaded Program Files\popcaploader.inf
c:\windows\rdr_1258056148.exe
c:\windows\rdr_1258056324.exe
c:\windows\rdr_1258150078.exe
c:\windows\system32\drivers\fio32.sys
c:\windows\system32\fio32.dll

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_FIOO32
-------\Service_fioo32
-------\Service_SfX
-------\Legacy_fio32
-------\Service_fio32


((((((((((((((((((((((((( Files Created from 2009-10-18 to 2009-11-18 )))))))))))))))))))))))))))))))
.

2009-11-17 21:11 . 2009-11-17 21:11 -------- d-----w- c:\documents and settings\Kelli\Application Data\AVG8
2009-11-17 19:51 . 2009-01-15 18:19 23848 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-11-17 19:51 . 2008-04-17 18:12 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2009-11-17 19:51 . 2009-11-17 19:50 36400 ----a-r- c:\windows\system32\drivers\SymIM.sys
2009-11-17 19:37 . 2009-11-17 19:37 -------- d-----w- c:\documents and settings\Kelli\Local Settings\Application Data\ICS
2009-11-16 18:18 . 2009-11-16 18:18 -------- d-----w- c:\program files\NortonInstaller
2009-11-16 02:28 . 2009-11-16 02:28 -------- d-sh--w- c:\documents and settings\Administrator\IETldCache
2009-11-16 02:09 . 2009-11-16 02:09 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2009-11-15 23:14 . 2009-11-15 23:14 -------- d-----w- c:\documents and settings\Kelli\Application Data\Malwarebytes
2009-11-15 23:14 . 2009-11-15 23:14 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-11-14 16:44 . 2009-11-14 16:44 -------- d-----w- c:\documents and settings\Kelli\Local Settings\Application Data\Symantec
2009-11-14 16:25 . 2009-11-17 19:51 -------- d-----w- c:\documents and settings\All Users\Application Data\{7B6BA59A-FB0E-4499-8536-A7420338BF3B}
2009-11-14 16:25 . 2009-11-14 16:25 -------- d-----w- c:\documents and settings\Kelli\Local Settings\Application Data\Downloaded Installations
2009-11-14 16:24 . 2009-11-17 19:50 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec
2009-11-14 16:24 . 2009-11-17 19:50 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton
2009-11-14 16:00 . 2009-11-17 19:50 -------- d-----w- c:\documents and settings\All Users\Application Data\NortonInstaller
2009-11-14 07:35 . 2009-11-18 16:39 -------- d-----w- c:\documents and settings\Kelli\Local Settings\Application Data\Deployment
2009-11-14 07:28 . 2009-11-17 16:39 180032 ----a-w- c:\documents and settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
2009-11-14 07:27 . 2009-11-14 07:27 -------- d-----w- c:\windows\system32\XPSViewer
2009-11-14 07:27 . 2009-11-14 07:27 -------- d-----w- c:\program files\MSBuild
2009-11-14 07:27 . 2009-11-14 07:27 -------- d-----w- c:\program files\Reference Assemblies
2009-11-14 07:25 . 2008-07-06 12:06 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-11-14 07:25 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\xpsshhdr.dll
2009-11-14 07:25 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll
2009-11-14 07:25 . 2008-07-06 12:06 117760 ------w- c:\windows\system32\prntvpt.dll
2009-11-14 07:25 . 2008-07-06 10:50 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-11-14 07:25 . 2009-11-14 07:26 -------- d-----w- C:\e4ed1dd76587544d1c0306fb70
2009-11-14 07:25 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\xpssvcs.dll
2009-11-14 07:25 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll
2009-11-14 07:18 . 2009-11-14 07:18 -------- d-----r- C:\AHCache
2009-11-12 17:15 . 2009-11-14 00:25 29 ----a-w- c:\windows\bk20856.dat
2009-11-12 17:05 . 2009-11-12 17:05 1 ---h--w- c:\windows\mmsmark3.dat
2009-11-12 17:05 . 2009-11-12 17:05 1 ---h--w- c:\windows\bx4657.dat
2009-11-12 01:49 . 2009-11-12 01:51 21003 ----a-w- c:\windows\War3Unin.dat
2009-10-23 02:52 . 2009-10-23 02:52 -------- d-----w- c:\windows\system32\wbem\Repository

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-11-18 15:27 . 2004-12-25 12:49 -------- d-----w- c:\program files\Warcraft III
2009-11-17 20:49 . 2008-08-01 23:01 -------- d-----w- c:\program files\Common Files\Symantec Shared
2009-11-17 15:45 . 2008-01-22 21:19 -------- d-----w- c:\program files\Windows Media Connect 2
2009-11-16 15:55 . 2004-12-21 05:14 1100 ----a-w- c:\windows\system32\d3d8caps.dat
2009-11-16 15:37 . 2008-11-25 00:16 82380 ----a-w- c:\windows\system32\drivers\AFS2K.SYS
2009-11-14 07:37 . 2009-10-01 02:46 -------- d-----w- c:\program files\World of Warcraft
2009-11-14 07:34 . 2003-07-19 03:03 73536 -c--a-w- c:\documents and settings\Kelli\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-11-12 01:49 . 2004-12-25 12:54 2829 ----a-w- c:\windows\War3Unin.pif
2009-11-12 01:49 . 2004-12-25 12:54 126976 ----a-w- c:\windows\War3Unin.exe
2009-11-08 18:33 . 2009-08-12 01:04 -------- d-----w- c:\program files\Ares
2009-10-24 00:03 . 2008-04-04 12:29 -------- d-----w- c:\documents and settings\Kelli\Application Data\Share-to-Web Upload Folder
2009-10-18 01:00 . 2009-10-18 00:34 -------- d-----w- c:\documents and settings\Kelli\Application Data\Ventrilo
2009-10-18 00:34 . 2009-10-18 00:33 -------- d-----w- c:\program files\Ventrilo
2009-10-18 00:32 . 2009-10-18 00:32 -------- d-----w- c:\program files\Common Files\Wise Installation Wizard
2009-10-01 02:52 . 2009-10-01 02:52 -------- d-----w- c:\program files\IObit
2009-10-01 02:51 . 2009-10-01 02:51 -------- d-----w- c:\program files\Curse
2009-10-01 02:51 . 2009-09-23 21:39 -------- d-----w- c:\program files\Curse(2)
2009-10-01 02:51 . 2009-10-01 02:51 -------- d-----w- c:\program files\MSN Games
2009-10-01 02:50 . 2009-10-01 02:50 -------- d-----w- c:\documents and settings\All Users\Application Data\Blizzard Entertainment
2009-10-01 02:46 . 2009-09-30 21:16 -------- d-----w- c:\program files\World of Warcraft.temp
2009-10-01 02:46 . 2009-09-30 22:32 -------- d-----w- c:\program files\World of Warcraft.1d575f6b.temp
2009-09-30 22:32 . 2006-11-12 03:19 -------- d-----w- c:\program files\Common Files\Blizzard Entertainment
2009-09-11 14:18 . 2002-08-29 10:00 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03 . 2002-08-29 10:00 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 08:08 . 2005-10-21 18:51 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-26 08:00 . 2002-08-29 10:00 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-20 20:09 . 2009-08-20 20:09 1193832 ----a-w- c:\windows\system32\FM20.DLL
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"CurseClient"="c:\program files\Curse\CurseClient.exe" [2009-08-02 1935360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-14 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2003-07-16 151597]
"QuickTime Task"="c:\windows\System32\qttask.exe" [2003-12-17 28672]
"NvCplDaemon"="c:\windows\System32\NvCpl.dll" [2003-03-14 4493312]
"DVDSentry"="c:\windows\System32\DSentry.exe" [2002-08-14 28672]
"AdaptecDirectCD"="c:\program files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" [2002-12-17 684032]
"diagent"="c:\program files\Creative\SBLive\Diagnostics\diagent.exe" [2002-04-03 135264]
"BCMSMMSG"="BCMSMMSG.exe" - c:\windows\BCMSMMSG.exe [2003-08-29 122880]

c:\documents and settings\Arlindo\Start Menu\Programs\Startup\
PowerReg Scheduler V3.exe [2003-12-13 225280]

c:\documents and settings\Kelli\Start Menu\Programs\Startup\
CurseClientStartup.ccip [2009-11-14 0]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]
@="FSFilter Activity Monitor"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Warcraft III\\Warcraft III.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-1.12.x-to-2.0.1-enUS-patch-downloader.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\WINDOWS\\SYSTEM32\\dpvsetup.exe"=
"c:\\Program Files\\World of Warcraft\\BackgroundDownloader.exe"=
"c:\\WINDOWS\\SYSTEM32\\mmc.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-2.4.0-enUS-downloader.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\World of Warcraft\\Launcher.exe"=
"c:\\Program Files\\Pando Networks\\Media Booster\\PMB.exe"=
"c:\\Documents and Settings\\All Users\\Application Data\\NexonUS\\NGM\\NGM.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.1.1.9835-to-3.1.2.9901-enUS-downloader.exe"=
"c:\\Program Files\\Curse\\CurseClient.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.1.3.9947-to-3.2.0.10192-enUS-downloader.exe"=
"c:\\Program Files\\Ares\\Ares.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0.10192-to-3.2.0.10314-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0.10314-to-3.2.2.10482-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.2.10482-to-3.2.2.10505-enUS-downloader.exe"=
"c:\\Program Files\\Ventrilo\\Ventrilo.exe"=
"c:\\Documents and Settings\\Kelli\\Local Settings\\Apps\\2.0\\45XE3B7Y.EVV\\H5XB7KK7.V6E\\curs..tion_eee711038731a406_0004.0000_10385b9745e33e88\\CurseClient.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3724:TCP"= 3724:TCP:Blizzard Downloader: 3724
"57045:TCP"= 57045:TCP:Pando Media Booster
"57045:UDP"= 57045:UDP:Pando Media Booster
"8085:TCP"= 8085:TCP:fio32

R0 SymEFA;Symantec Extended File Attributes;c:\windows\SYSTEM32\DRIVERS\N360\0300000.087\SymEFA.sys [11/17/2009 1:50 PM 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\SYSTEM32\DRIVERS\N360\0300000.087\BHDrvx86.sys [11/17/2009 1:50 PM 258608]
R1 ccHP;Symantec Hash Provider;c:\windows\SYSTEM32\DRIVERS\N360\0300000.087\cchpx86.sys [11/17/2009 1:50 PM 482352]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090206.001\IDSxpx86.sys [11/17/2009 1:50 PM 276344]
R2 N360;Norton 360;c:\program files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe [11/17/2009 1:50 PM 115560]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [11/17/2009 1:50 PM 101936]
S3 lac97inf;lac97inf;\??\c:\docume~1\Kelli\LOCALS~1\Temp\lac97inf.sys --> c:\docume~1\Kelli\LOCALS~1\Temp\lac97inf.sys [?]

--- Other Services/Drivers In Memory ---

*Deregistered* - mbr

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
fioo32 REG_MULTI_SZ fioo32
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyServer = 24.143.42.176:80
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
TCP: {F21E28FB-5854-482B-8637-C3E49D297B7A} = 24.124.0.193,24.124.0.194
DPF: DirectAnimation Java Classes - [You must be registered and logged in to see this link.]
DPF: Microsoft XML Parser for Java - [You must be registered and logged in to see this link.]
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - [You must be registered and logged in to see this link.]
.
- - - - ORPHANS REMOVED - - - -

BHO-{201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
Toolbar-{3041d03e-fd4b-44e0-b742-2d9b88305f98} - (no file)
Toolbar-Locked - (no file)
WebBrowser-{3041D03E-FD4B-44E0-B742-2D9B88305F98} - (no file)
HKLM-Run-Malwarebytes Anti-Malware (reboot) - c:\program files\Malwarebytes' Anti-Malware\mbam.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-11-18 11:03
Windows 5.1.2600 Service Pack 3 NTFS

scanning hȋdden processes ...

scanning hȋdden autostart entries ...

scanning hȋdden files ...

scan completed successfully
hȋdden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\3.0.0.135\diMaster.dll\" /prefetch:1"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(3016)
c:\windows\system32\WININET.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCR80.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\System32\CTsvcCDA.exe
c:\windows\wanmpsvc.exe
c:\windows\System32\MsPMSPSv.exe
c:\windows\Microsoft.NET\Framework\v2.0.50727\dfsvc.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2009-11-18 11:11 - machine was rebooted
ComboFix-quarantined-files.txt 2009-11-18 17:10

Pre-Run: 8,609,861,632 bytes free
Post-Run: 9,286,660,096 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - 892A4462BC5A80C82055819DD7E5BA37

kelsue
Novice
Novice

Posts Posts : 9
Joined Joined : 2009-11-18
OS OS : Windows XP
Points Points : 25857
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Belahzur on 18th November 2009, 6:23 pm

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /u



This will also reset your restore points.

How is the machine running now?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34916
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : XP SP3 Media Centre
Points Points : 245079
# Likes # Likes : 1

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by kelsue on 18th November 2009, 6:44 pm

As soon as it was done scanning everything was connecting to the internet to update! It's a little slow but everything else seems normal. I'm so happy I could scream. Thank you so much!

kelsue
Novice
Novice

Posts Posts : 9
Joined Joined : 2009-11-18
OS OS : Windows XP
Points Points : 25857
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Dr Jay on 19th November 2009, 6:43 am

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13743
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302211
# Likes # Likes : 10

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by kelsue on 19th November 2009, 2:35 pm

Malwarebytes' Anti-Malware 1.41
Database version: 3195
Windows 5.1.2600 Service Pack 3

11/19/2009 8:28:16 AM
mbam-log-2009-11-19 (08-28-16).txt

Scan type: Full Scan (C:\|)
Objects scanned: 216898
Time elapsed: 1 hour(s), 21 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\fioo32 (Worm.KoobFace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Qoobox\Quarantine\C\WINDOWS\rdr_1258056148.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\rdr_1258056324.exe.vir (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\SYSTEM32\DRIVERS\fio32.sys.vir (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\fdgg34353edfgdfdf (KoobFace.Trace) -> Quarantined and deleted successfully.

kelsue
Novice
Novice

Posts Posts : 9
Joined Joined : 2009-11-18
OS OS : Windows XP
Points Points : 25857
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Dr Jay on 19th November 2009, 3:14 pm

Please run a free online scan with the [You must be registered and logged in to see this link.]
Note: You will need to use Internet Explorer for this scan

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13743
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302211
# Likes # Likes : 10

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by kelsue on 19th November 2009, 5:44 pm

I ran the scan twice and it said no threats detected.

kelsue
Novice
Novice

Posts Posts : 9
Joined Joined : 2009-11-18
OS OS : Windows XP
Points Points : 25857
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Dr Jay on 19th November 2009, 6:39 pm

Please do a Quick Scan with Malwarebytes, and post a fresh log.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13743
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302211
# Likes # Likes : 10

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by kelsue on 19th November 2009, 8:01 pm

Malwarebytes' Anti-Malware 1.41
Database version: 3197
Windows 5.1.2600 Service Pack 3

11/19/2009 1:58:55 PM
mbam-log-2009-11-19 (13-58-55).txt

Scan type: Quick Scan
Objects scanned: 136451
Time elapsed: 5 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

kelsue
Novice
Novice

Posts Posts : 9
Joined Joined : 2009-11-18
OS OS : Windows XP
Points Points : 25857
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Dr Jay on 20th November 2009, 6:52 am

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13743
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302211
# Likes # Likes : 10

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by kelsue on 20th November 2009, 1:24 pm

Results of screen317's Security Check version 0.99.0
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Norton 360
``````````````````````````````
Anti-malware/Other Utilities Check:

Java Web Start
Java 2 Runtime Environment, SE v1.4.1_03
Adobe Flash Player 10
Adobe Reader 8.1.4
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

kelsue
Novice
Novice

Posts Posts : 9
Joined Joined : 2009-11-18
OS OS : Windows XP
Points Points : 25857
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Dr Jay on 20th November 2009, 6:42 pm

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13743
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302211
# Likes # Likes : 10

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by kelsue on 21st November 2009, 4:25 pm

You have answered all my questions and more. Cant thank you enough. Keep up the great work!

kelsue
Novice
Novice

Posts Posts : 9
Joined Joined : 2009-11-18
OS OS : Windows XP
Points Points : 25857
# Likes # Likes : 0

View user profile

Back to top Go down

Re: I know I have a virus what do I do?

Post by Dr Jay on 22nd November 2009, 1:34 am

Very well. Smile


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Posts Posts : 13743
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro
Protection Protection : Bitdefender Total Security
Points Points : 302211
# Likes # Likes : 10

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum