Windows Freezes When 'Windows Is Shutting Down'

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Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Mon Nov 16, 2009 8:24 pm

Hi,

When shutting down my computer it will get to the 'Windows Is Shutting Down...' part and will just stay there. I can move the mouse pointer but nothing will happen I have to manually shut down.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:15:33, on 16/11/2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.00\AsSysCtrlService.exe
C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files (x86)\Java\jre6\bin\jqs.exe
C:\WINDOWS\SysWOW64\PSIService.exe
C:\WINDOWS\SysWOW64\ctfmon.exe
C:\Program Files (x86)\AVG\AVG9\avgemc.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrvx.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\58VIIRV1\winlogon[1].scr

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
F2 - REG:system.ini: UserInit=userinit
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
O2 - BHO: Orange - {4E7BD74F-2B8D-469E-A1FB-F862B587B57D} - C:\PROGRA~2\orange3\orange3.dll (file missing)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files (x86)\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Orange - {4E7BD74F-2B8D-469E-A1FB-F862B587B57D} - C:\PROGRA~2\orange3\orange3.dll (file missing)
O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /install /silent
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files (x86)\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: orange search - [You must be registered and logged in to see this link.] Files (x86)\ORANGE3\Cache\SelectedContextSearch.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ESC Trusted Zone: [You must be registered and logged in to see this link.]
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [You must be registered and logged in to see this link.]
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.00\AsSysCtrlService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe (file missing)
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2saag.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files (x86)\Java\jre6\bin\jqs.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS\system32\msdtc.exe (file missing)
O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\SysWOW64\PSIService.exe
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)

--
End of file - 8337 bytes


Thanks,
Matt

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by Doctor Inferno on Tue Nov 17, 2009 1:50 am

Moderated Message:Moved from welcome new members.


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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by Dr Jay on Tue Nov 17, 2009 5:09 am

Please download ComboFix from [You must be registered and logged in to see this link.]

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Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista. Just continue scanning, and skip the console install.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Tue Nov 17, 2009 12:30 pm

I can't download that as I am using Windows XP Professional 64 bit. Says it won't work.

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Tue Nov 17, 2009 12:31 pm

I can use Malwarebytes if that helps?

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by Dr Jay on Tue Nov 17, 2009 4:19 pm

Go ahead with Malwarebytes.


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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Tue Nov 17, 2009 6:08 pm

Malwarebytes' Anti-Malware 1.41
Database version: 3181
Windows 5.2.3790 Service Pack 2

17/11/2009 18:07:22
mbam-log-2009-11-17 (18-07-18).txt

Scan type: Full Scan (C:\|)
Objects scanned: 165197
Time elapsed: 18 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\9-9_vista64_win7_64_dd.exe (Trojan.Agent) -> No action taken.
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\HDMI_R228.exe (Trojan.Agent) -> No action taken.
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\INF_allOS_9.0.0.1011_PV.exe (Trojan.Agent) -> No action taken.

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by Dr Jay on Tue Nov 17, 2009 8:18 pm

Please take action on those items by re-scanning and clicking remove selected. Then, please post a new log.


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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Wed Nov 18, 2009 6:31 pm

Malwarebytes' Anti-Malware 1.41
Database version: 3181
Windows 5.2.3790 Service Pack 2

18/11/2009 18:31:16
mbam-log-2009-11-18 (18-31-16).txt

Scan type: Full Scan (C:\|)
Objects scanned: 165328
Time elapsed: 15 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by Dr Jay on Thu Nov 19, 2009 6:42 am

Please run a free online scan with the [You must be registered and logged in to see this link.]
Note: You will need to use Internet Explorer for this scan

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Thu Nov 19, 2009 1:30 pm

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=30dd888687a2a945b19b47461ec8e78d
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2009-11-19 01:24:06
# local_time=2009-11-19 01:24:06 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.2.3790 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=1024 16777175 100 0 2986789 2986789 0 0
# compatibility_mode=8192 67108863 100 0 121 121 0 0
# scanned=67414
# found=0
# cleaned=0
# scan_time=1190

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by Dr Jay on Thu Nov 19, 2009 3:13 pm

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Thu Nov 19, 2009 5:51 pm

Results of screen317's Security Check version 0.99.0
Windows XP Service Pack 2
Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG Free 9.0
ESET Online Scanner v3
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

SUPERAntiSpyware Free Edition
HijackThis 2.0.2
Java(TM) 6 Update 16
Adobe Flash Player 10
Adobe Reader 8.1.1
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgemc.exe
AVG avgemc.exe
``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Thu Nov 19, 2009 7:18 pm

I have also noticed another strange problem when I try to go to the Microsoft update page it will freeze. It shows that the page is loading and will say Microsoft update in the tab but it all becomes unresponsive.

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by Dr Jay on Fri Nov 20, 2009 6:39 am

Please navigate to this webpage: [You must be registered and logged in to see this link.] and see the section "Fix it for me" and click the Microsoft Fix-It button. This will download a fix utility to repair the security settings on your computer, due to damages of malware or other harmful system changes. Install the file after download.

==

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Then, please try to access Windows Update.


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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Fri Nov 20, 2009 6:58 pm

When I try to go to Add or remove programs, it loads but with nothing in the folder?

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by mrhisted2001 on Fri Nov 20, 2009 8:23 pm

Ok, I restarted again and it is now downloading updates.

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Re: Windows Freezes When 'Windows Is Shutting Down'

Post by Belahzur on Sat Nov 21, 2009 1:20 am

Okay, good.
How is the machine now?


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