System Hangs

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Re: System Hangs

Post by Belahzur on 5th December 2009, 1:29 am

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe


  • Press "Fix Checked"
  • Close Hijack This.

How is the other machine npw?


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Re: System Hangs

Post by Voods on 5th December 2009, 11:18 am

It still seems to be straggling a bit once windows has loaded..
I noticed there is a process called scanningprocess.exe

I presume this is part of the PC Guard, but it takes up between 60-120 mb memory, surely thats excessive. I can't seem to find an option to disable 'scan on start up option'

Theres no lagging, or delay in refreshing when using the computer now though.

Regards

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Re: System Hangs

Post by Belahzur on 5th December 2009, 4:20 pm

Okay, lets get rid of PCGuard then, and see what happens.

  • Open HijackThis.
  • When Hijack This opens, click "Open the Misc Tools section"
  • Then select "Open Uninstall Manager"
  • Click on "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


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Re: System Hangs

Post by Voods on 7th January 2010, 2:02 pm

Sorry for the delay, have been away..

The scanningprocess does not seem to be a problem now, after 20mins or so it goes down in memory usage...

Now, I can't get an internet connection on the computer.. if I do, it only lasts less than a minute...The status of the local area connection says connected, with no problems.
I have run the usual SuperAnti Spyware and MBAM...I can post these logs if you want. I also tried using the repair network connection with super anti.

I'm sure something is hi-jacking the connection.

Regards


All the other computers are fine.

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Re: System Hangs

Post by Belahzur on 7th January 2010, 2:36 pm

Yes please, post both logs.


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Re: System Hangs

Post by Voods on 7th January 2010, 2:44 pm

SUPERAntiSpyware Scan Log
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Generated 01/06/2010 at 11:12 PM

Application Version : 4.32.1000

Core Rules Database Version : 4452
Trace Rules Database Version: 2274

Scan type : Complete Scan
Total Scan Time : 00:59:58

Memory items scanned : 489
Memory threats detected : 0
Registry items scanned : 6837
Registry threats detected : 0
File items scanned : 67163
File threats detected : 0

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Re: System Hangs

Post by Voods on 7th January 2010, 2:44 pm

Malwarebytes' Anti-Malware 1.43
Database version: 3507
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

07/01/2010 14:37:43
mbam-log-2010-01-07 (14-37-43).txt

Scan type: Full Scan (C:\|)
Objects scanned: 196692
Time elapsed: 33 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Re: System Hangs

Post by Voods on 7th January 2010, 2:44 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:39:42, on 07/01/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Virgin Broadband\PCguard\rps.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Bin\SanaAgent.exe
C:\Program Files\Virgin Broadband\PCguard\RpsSecurityAwareR.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\sue\Desktop\Cleaning and malware\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Uniblue SpeedUpMyPC] C:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe -s
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-117609710-507921405-839522115-1006\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - [You must be registered and logged in to see this link.]
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {B8E73359-3422-4384-8D27-4EA1B4C01232} (AXMFC Control) - [You must be registered and logged in to see this link.]
O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate1c9eb895e1f47c8) (gupdate1c9eb895e1f47c8) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Virgin Broadband PCguard (Radialpoint Security Services) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\RpsSecurityAwareR.exe
O23 - Service: Virgin Broadband PCguard SafeConnectAgent (RadialpointSafeConnectAgent) - Sana Security - C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Bin\SanaAgent.exe
O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe

--
End of file - 7850 bytes

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Re: System Hangs

Post by Voods on 14th January 2010, 8:11 pm

Don't want to nag, but just wondering if you can still help me?

Regards

Voods
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Re: System Hangs

Post by Belahzur on 15th January 2010, 12:57 am

Sorry I missed this, still having problems? there isn't too much running at startup and there is very few services running, so it shouldn't be too slow.


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Re: System Hangs

Post by Voods on 15th January 2010, 11:21 am

It's the internet connection that keeps dropping out. But only on this computer
It will work for a minute or so, and then nothing at all. Even though the icon in the notifacation area says it is connected.

Regards

Voods
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Re: System Hangs

Post by Belahzur on 15th January 2010, 7:24 pm

Please download [You must be registered and logged in to see this link.] by DragonMaster Jay.
  • Save it to your Desktop.
  • Right-click on the file and select Extract All...
  • Choose a location to save extracted files and keep pressing Next until Finish.
  • Double-click RenewMyDNS folder, then double-click RenewMyDNS.bat to start the program.
  • Follow the prompts, and when finished it will launch a log.
  • Post that log in your next reply.
  • After posting the log, delete the folder RenewMyDNS.


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Re: System Hangs

Post by Voods on 15th January 2010, 9:37 pm

RenewMyDNS by DragonMaster Jay
DNS Diagnostics and refresher
Version 0.1.4 - November 2009

Microsoft Windows XP [Version 5.1.2600]


(((((((((((((((((((( Network and DNS Information ))))))))))))))))))))




Windows IP Configuration



Host Name . . . . . . . . . . . . : pluto

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connection

Physical Address. . . . . . . . . : 00-0D-56-1F-13-5C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 194.168.4.100

194.168.8.100

Lease Obtained. . . . . . . . . . : 13 January 2010 19:56:10

Lease Expires . . . . . . . . . . : 20 January 2010 19:56:10


(((((((((((((((((((( DNS-Fake Request Testing and Flush ))))))))))))))))))))

... Requests made were successful


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.



(((((((((((((((((((( Speed-test - Ping ))))))))))))))))))))


Pinging yahoo.com [209.191.93.53] with 32 bytes of data:



Reply from 209.191.93.53: bytes=32 time=163ms TTL=48

Reply from 209.191.93.53: bytes=32 time=157ms TTL=48

Reply from 209.191.93.53: bytes=32 time=161ms TTL=48

Reply from 209.191.93.53: bytes=32 time=165ms TTL=48



Ping statistics for 209.191.93.53:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 157ms, Maximum = 165ms, Average = 161ms



Pinging geekpolice.net [64.202.189.170] with 32 bytes of data:



Reply from 64.202.189.170: bytes=32 time=155ms TTL=108

Reply from 64.202.189.170: bytes=32 time=153ms TTL=108

Reply from 64.202.189.170: bytes=32 time=153ms TTL=108

Reply from 64.202.189.170: bytes=32 time=153ms TTL=108



Ping statistics for 64.202.189.170:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 153ms, Maximum = 155ms, Average = 153ms



Pinging facebook.com [69.63.181.11] with 32 bytes of data:



Reply from 69.63.181.11: bytes=32 time=163ms TTL=241

Reply from 69.63.181.11: bytes=32 time=162ms TTL=241

Reply from 69.63.181.11: bytes=32 time=163ms TTL=241

Reply from 69.63.181.11: bytes=32 time=162ms TTL=241



Ping statistics for 69.63.181.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 162ms, Maximum = 163ms, Average = 162ms



Pinging microsoft.com [207.46.232.182] with 32 bytes of data:



Request timed out.

Request timed out.

Request timed out.

Request timed out.



Ping statistics for 207.46.232.182:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


********************
EOF

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Re: System Hangs

Post by Belahzur on 16th January 2010, 12:22 am

Looks like it might be an ISP issue, I'm guessing from the logs you are with virgin?


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Re: System Hangs

Post by Voods on 16th January 2010, 12:38 am

Yes thats correct..Unfortunately. But I wonder why there are no problems with the other computers?

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