Alpha Anti Virus not allowing Malwarebytes scan

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Alpha Anti Virus not allowing Malwarebytes scan

Post by carolinagirl2001 on 14th November 2009, 8:48 pm

Please help! I have downloaded the the free maleware removal program, however it will not scan. I can get all they way to the box where you click to perform the scan, but then it will get to 3 items scanned and the box disappears and then nothing happens. I need this Alpha Anti virus program removed before I go crazy! Please help.

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Re: Alpha Anti Virus not allowing Malwarebytes scan

Post by Nazzgull on 14th November 2009, 8:59 pm

Hi,
Please read [You must be registered and logged in to see this link.] topic, and post your HijackThis log file here.

Wait for instructions given only by [You must be registered and logged in to see this link.], [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.]




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Re: Alpha Anti Virus not allowing Malwarebytes scan

Post by carolinagirl2001 on 14th November 2009, 9:04 pm

I tried to do the hijackthis log, however the results only pop up for a couple of seconds then just disappear.

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Re: Alpha Anti Virus not allowing Malwarebytes scan

Post by Belahzur on 14th November 2009, 9:26 pm

Hello.

  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste BOTH LOGS back here, use more than one post if needed.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Alpha Anti Virus not allowing Malwarebytes scan

Post by carolinagirl2001 on 14th November 2009, 9:43 pm

I could only download it from Link 2. Then all I get is the administrator dds box That says when the scan is complete a dialogue box will pop up, but then nothing happens.

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Re: Alpha Anti Virus not allowing Malwarebytes scan

Post by Belahzur on 15th November 2009, 2:05 am

Hello.
Can you try running this renamed version of Hijack This from here:
[You must be registered and logged in to see this link.]


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Alpha Anti Virus not allowing Malwarebytes scan

Post by carolinagirl2001 on 15th November 2009, 2:38 pm

I can see that it is running the program, however the results disapear. I have no way to get them into notepad so that you can see. Toshiba technical support suggests that I run a system recovery and wipe my hard drive to return to factory settings. I do not have any important files that are not backed up, but I wonder if this will remove this virus. Do you know of this being successful?

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Re: Alpha Anti Virus not allowing Malwarebytes scan

Post by Nazzgull on 15th November 2009, 2:44 pm

If you'r sure you don't have nothing important, you should reinstall Windows. That will successful remove all your infections.



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