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windows system defender removal

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windows system defender removal

Post by pietro.centoletti on Sat Nov 14, 2009 7:15 am

I have my notebook infected with Windows System defender malware. I was not able to remove it with antivirus.
May someone help me?

Pietro

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Re: windows system defender removal

Post by Dr Jay on Sat Nov 14, 2009 10:39 am

Please download ComboFix from [You must be registered and logged in to see this link.]

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Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.


Dr. Jay (DJ)


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Re: windows system defender removal

Post by pietro.centoletti on Sat Nov 14, 2009 12:39 pm

Thanks for the support. Runnig combofix according to your rules (after having renamed it as commy.exe, I invoked it according to your indications) I got the following error message

!! ALERT !! it is NOT SAFE to continue!

The contents of the Combofix package has been compromised. Please download a fresh copy from:

[You must be registered and logged in to see this link.]

Not: You may be infected with a file patching virus 'Virut'

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Re: windows system defender removal

Post by Dr Jay on Sat Nov 14, 2009 1:21 pm

Your computer is infected with a dangerous infection:
[You must be registered and logged in to see this link.]

We have hit a dead end. Please tell me when you have completed a reformat and reinstall.

I am sorry for the bad news. I do not understand why these mean people make such harsh viruses, and I wish there was a way to clean your system without everything being damaged. But, the problem is, cleaning the system, most files will be damaged. It is like trying to clean up a city that just had a tornado or hurricane run through it. Takes rebuilding, and time to set back up.


Dr. Jay (DJ)


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