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Cannot get rid of Antivirus System Pro

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Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Fri Nov 13, 2009 5:52 pm

Hello,

I'm having the hardest time getting this malware off of my computer. I tried to use the removal guide, but that didn't work. I am having to use another computer in my office to get instructions from you all because the infected computer will not let me access a lot of sites. PLEASE HELP ME!

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Re: Cannot get rid of Antivirus System Pro

Post by Nazzgull on Fri Nov 13, 2009 6:15 pm

Hi,
Read this guide by [You must be registered and logged in to see this link.]

[You must be registered and logged in to see this link.] (Removal Guide)

When you finish with Removal, please read [You must be registered and logged in to see this link.] topic, and post your HijackThis log file here.

Wait for instructions given only by [You must be registered and logged in to see this link.], [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.]



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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Fri Nov 13, 2009 7:34 pm

What is a hijackthis log file?

and as I stated in my original post, I've tried to use the removal guide, but everytime I got to the update the malware would stop it by saying it was infected.

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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Fri Nov 13, 2009 7:39 pm

Nevermind, gotcha..

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Re: Cannot get rid of Antivirus System Pro

Post by Nazzgull on Fri Nov 13, 2009 7:46 pm

Hi,

  • Please download HijackThis from [You must be registered and logged in to see this link.].
  • Save to your Desktop.
  • Run it and click on Do a system scan and save a logfile button.
  • HijackThis will quickly scan your system, and then open one new Window. The results of the HijackThis scan in Notepad. Save the hijackthis log. By default it will be saved to the same location where HijackThis is downloaded.
  • Mark all and Copy (highlight all > Right click than Copy).
  • Paste here with CTRL+V or Right click than Paste.



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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Fri Nov 13, 2009 7:49 pm

I am trying to download HijackThis, but the Malware is not allowing me to. UGHHH!!!!!!!

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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Fri Nov 13, 2009 8:37 pm

please help.

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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Fri Nov 13, 2009 9:05 pm

DDS (Ver_09-10-26.01) - NTFSx86
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1013.378 [GMT -5:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
FW: Norton Internet Security 2006 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Linksys\WUSB300N\WLService.exe
C:\Program Files\Linksys\WUSB300N\WUSB300N.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Documents and Settings\Front Desk\Local Settings\Application Data\prqfbp\ighbsysguard.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CNisExtBho Class: {9ecb9560-04f9-4bbc-943d-298ddf1699e1} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: BHO: {b6d223f6-c185-49a2-ba7e-a03e84744702} - c:\windows\system32\iehelper.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [mdjwejtt] c:\documents and settings\front desk\local settings\application data\prqfbp\ighbsysguard.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: []
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] c:\program files\scansoft\paperport\pptd40nt.exe
mRun: [IndexSearch] c:\program files\scansoft\paperport\IndexSearch.exe
mRun: [ControlCenter2.0] c:\program files\brother\controlcenter2\brctrcen.exe /autorun
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [mdjwejtt] c:\documents and settings\front desk\local settings\application data\prqfbp\ighbsysguard.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - [You must be registered and logged in to see this link.]
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-C

============= SERVICES / DRIVERS ===============

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-9-9 99376]

=============== Created Last 30 ================


==================== Find3M ====================

2009-10-21 04:08:54 3598336 ----a-w- c:\windows\system32\dllcache\mshtml.dll
2009-09-11 14:03:37 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-11 14:03:37 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
2009-09-04 20:45:26 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-04 20:45:26 58880 ------w- c:\windows\system32\dllcache\msasn1.dll
2009-08-28 10:28:59 70656 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-08-28 10:28:59 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe
2009-08-27 05:18:44 634648 ------w- c:\windows\system32\dllcache\iexplore.exe
2009-08-27 05:18:41 161792 ------w- c:\windows\system32\dllcache\ieakui.dll
2009-08-26 08:16:37 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-26 08:16:37 247326 ------w- c:\windows\system32\dllcache\strmdll.dll
2009-08-18 03:33:52 1193832 ----a-w- c:\windows\system32\FM20.DLL

============= FINISH: 16:04:17.31 ===============

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Fri Nov 13, 2009 10:49 pm

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 2:19 pm

That link will not open for me.

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Mon Nov 16, 2009 6:29 pm

Hello.

Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTM.exe to run it.
  • Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    c:\documents and settings\front desk\local settings\application data\prqfbp

    :reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "mdjwejtt"=-
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "mdjwejtt"=-


  • Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 6:35 pm

========== FILES ==========
c:\documents and settings\front desk\local settings\application data\prqfbp folder moved successfully.
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\mdjwejtt deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\mdjwejtt deleted successfully.

OTM by OldTimer - Version 3.1.1.0 log created on 11162009_133412

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Mon Nov 16, 2009 6:39 pm

Can you post attach.txt now? there should be two logs from DDS.


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 6:45 pm

The notepad wouldn't open for me b/c of the antivirus. What I posted above was the only thing in the log.

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Mon Nov 16, 2009 6:53 pm

Did you try again? OTM removed the folder to quarantine and binned the run values for the malware, so all the pop-ups and visual effects should have stopped.


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 6:55 pm

hmmm, I'll try again..

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Mon Nov 16, 2009 6:57 pm

Okay, see if it works this time.

Can you run OTM again using this new script, missed something in the other script.

  • Please double-click OTM.exe to run it.
  • Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    c:\windows\system32\iehelper.dll

    :reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b6d223f6-c185-49a2-ba7e-a03e84744702}]


  • Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 6:58 pm

deleted post

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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 6:59 pm

Ok, its saying OTM.exe is infected. grrrrrr

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Mon Nov 16, 2009 7:02 pm

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


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Belahzur
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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 7:28 pm

theres a blue screen up now saying that windows had been shut down to prevent damage. what should I do?

ok, i restarted the computer and there arent anymore popups or anything...but is there something else I need to do?

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Mon Nov 16, 2009 8:39 pm

Hello.
Is there a C:\combofix.txt report file? if not, run DDS again.


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 8:43 pm

whats DDS? hijackthis?

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Mon Nov 16, 2009 8:44 pm

The program you ran here:
[You must be registered and logged in to see this link.]


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste BOTH LOGS back here, use more than one post if needed.


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 8:53 pm

DDS (Ver_09-10-26.01) - NTFSx86
Run by Front Desk at 15:48:46.45 on Mon 11/16/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1013.420 [GMT -5:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
FW: Norton Internet Security 2006 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Linksys\WUSB300N\WLService.exe
C:\Program Files\Linksys\WUSB300N\WUSB300N.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Front Desk\Local Settings\Temporary Internet Files\Content.IE5\CBA61UXR\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
mDefault_Page_URL = [You must be registered and logged in to see this link.]
mDefault_Search_URL = [You must be registered and logged in to see this link.]
mSearch Page = [You must be registered and logged in to see this link.]
mStart Page = [You must be registered and logged in to see this link.]
mSearch Bar = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CNisExtBho Class: {9ecb9560-04f9-4bbc-943d-298ddf1699e1} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: BHO: {b6d223f6-c185-49a2-ba7e-a03e84744702} - c:\windows\system32\iehelper.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
TB: Norton Internet Security 2006: {0b53eac3-8d69-4b9e-9b19-a37c9a5676a7} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: []
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] c:\program files\scansoft\paperport\pptd40nt.exe
mRun: [IndexSearch] c:\program files\scansoft\paperport\IndexSearch.exe
mRun: [ControlCenter2.0] c:\program files\brother\controlcenter2\brctrcen.exe /autorun
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - [You must be registered and logged in to see this link.]
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - [You must be registered and logged in to see this link.]
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - [You must be registered and logged in to see this link.]
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R2 WUSB300NSvc;WUSB300NSvc;c:\program files\linksys\wusb300n\WLService.exe [2008-6-19 53307]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-9-9 99376]
S2 PEVSystemStart;PEVSystemStart;c:\combo-fix\PEV.cfxxe [2009-11-16 260608]

=============== Created Last 30 ================

2009-11-16 19:22:46 187776 ----a-w- c:\windows\system32\drivers\ACPI_2.sys
2009-11-16 19:11:13 0 d-sha-r- C:\cmdcons
2009-11-16 19:07:38 98816 ----a-w- c:\windows\sed.exe
2009-11-16 19:07:38 77312 ----a-w- c:\windows\MBR.exe
2009-11-16 19:07:38 260608 ----a-w- c:\windows\PEV.exe
2009-11-16 19:07:38 161792 ----a-w- c:\windows\SWREG.exe
2009-11-16 19:07:18 0 d-s---w- C:\Combo-Fix
2009-11-16 18:34:12 0 d-----w- C:\_OTM
2009-11-13 21:12:28 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-13 21:12:26 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-13 21:12:26 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-13 21:12:26 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes

==================== Find3M ====================

2009-10-21 04:08:54 3598336 ----a-w- c:\windows\system32\dllcache\mshtml.dll
2009-09-11 14:03:37 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-11 14:03:37 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
2009-09-04 20:45:26 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-04 20:45:26 58880 ------w- c:\windows\system32\dllcache\msasn1.dll
2009-08-28 10:28:59 70656 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-08-28 10:28:59 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe
2009-08-27 05:18:44 634648 ------w- c:\windows\system32\dllcache\iexplore.exe
2009-08-27 05:18:41 161792 ------w- c:\windows\system32\dllcache\ieakui.dll
2009-08-26 08:16:37 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-26 08:16:37 247326 ------w- c:\windows\system32\dllcache\strmdll.dll

============= FINISH: 15:50:00.92 ===============
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-10-26.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 9/13/2007 4:51:12 PM
System Uptime: 11/16/2009 3:00:06 PM (0 hours ago)

Motherboard: Dell Inc. | | 0CU409
Processor: Intel(R) Core(TM)2 CPU 4400 @ 2.00GHz | Socket 775 | 1995/200mhz
Processor: Intel(R) Core(TM)2 CPU 4400 @ 2.00GHz | Socket 775 | 1995/200mhz

==== Disk Partitions =========================

A: is Removable
C: is fȋxed (NTFS) - 74 GiB total, 61.134 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP472: 8/19/2009 12:08:37 PM - System Checkpoint
RP473: 8/20/2009 3:00:15 AM - Software Distribution Service 3.0
RP474: 8/20/2009 8:43:39 AM - Installed Windows XP WgaNotify.
RP475: 8/24/2009 12:36:20 PM - System Checkpoint
RP476: 8/26/2009 10:46:34 AM - System Checkpoint
RP477: 8/27/2009 3:00:15 AM - Software Distribution Service 3.0
RP478: 9/1/2009 12:43:10 PM - System Checkpoint
RP479: 9/3/2009 11:35:55 AM - System Checkpoint
RP480: 9/4/2009 12:41:51 PM - System Checkpoint
RP481: 9/8/2009 5:21:59 PM - System Checkpoint
RP482: 9/9/2009 3:00:16 AM - Software Distribution Service 3.0
RP483: 9/10/2009 3:49:43 PM - System Checkpoint
RP484: 9/14/2009 1:41:00 PM - System Checkpoint
RP485: 9/17/2009 1:09:16 PM - System Checkpoint
RP486: 9/21/2009 12:03:20 PM - System Checkpoint
RP487: 9/22/2009 2:40:36 PM - System Checkpoint
RP488: 9/24/2009 8:19:45 AM - System Checkpoint
RP489: 9/28/2009 1:09:25 PM - System Checkpoint
RP490: 9/30/2009 12:13:15 PM - System Checkpoint
RP491: 10/1/2009 1:16:54 PM - System Checkpoint
RP492: 10/2/2009 1:53:39 PM - System Checkpoint
RP493: 10/5/2009 1:17:10 PM - System Checkpoint
RP494: 10/6/2009 3:30:34 PM - System Checkpoint
RP495: 10/7/2009 5:29:29 PM - System Checkpoint
RP496: 10/9/2009 2:57:20 PM - System Checkpoint
RP497: 10/12/2009 12:37:48 PM - System Checkpoint
RP498: 10/13/2009 12:53:12 PM - System Checkpoint
RP499: 10/14/2009 2:36:36 PM - System Checkpoint
RP500: 10/15/2009 8:28:51 AM - Software Distribution Service 3.0
RP501: 10/16/2009 2:31:24 PM - System Checkpoint
RP502: 10/19/2009 1:34:53 PM - System Checkpoint
RP503: 10/21/2009 12:46:48 PM - System Checkpoint
RP504: 10/23/2009 12:44:25 PM - System Checkpoint
RP505: 10/26/2009 12:35:28 PM - System Checkpoint
RP506: 10/29/2009 1:06:41 PM - System Checkpoint
RP507: 11/2/2009 11:38:18 AM - System Checkpoint
RP508: 11/3/2009 4:36:11 PM - System Checkpoint
RP509: 11/5/2009 9:42:28 AM - Software Distribution Service 3.0
RP510: 11/6/2009 9:53:01 AM - System Checkpoint
RP511: 11/9/2009 12:27:16 PM - System Checkpoint
RP512: 11/10/2009 1:17:48 PM - System Checkpoint
RP513: 11/11/2009 2:01:17 PM - System Checkpoint
RP514: 11/12/2009 8:33:22 AM - Software Distribution Service 3.0
RP515: 11/16/2009 2:07:57 PM - ComboFix created restore point

==== Installed Programs ======================

2007 Microsoft Office Suite Service Pack 1 (SP1)
Adobe Flash Player 10 ActiveX
Adobe Reader 7.0.9
Brother MFL-Pro Suite
Business Complete Care Services Agreement
CC_ccProxyExt
ccCommon
ccPxyCore
Citrix Presentation Server Client
Dell Driver Reset Tool
Dell Support Center
DellSupport
Google Toolbar for Internet Explorer
High Definition Audio Driver Package - KB835221
Highlight Viewer (Windows Live Toolbar)
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB896256)
Hotfix for Windows XP (KB906569)
Hotfix for Windows XP (KB908673)
Hotfix for Windows XP (KB909095)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB921411)
Hotfix for Windows XP (KB924455)
Hotfix for Windows XP (KB935448)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB970653-v3)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections 12.1.8.0
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 7
Linksys Wireless-N USB Network Adapter WUSB300N
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Malwarebytes' Anti-Malware
Map Button (Windows Live Toolbar)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Software Update for Web Folders (English) 12
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MSRedist
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Norton AntiSpam
Norton AntiVirus 2006
Norton Internet Security
Norton Internet Security 2006 (Symantec Corporation)
Norton Protection Center
Norton WMI Update
PaperPort
PowerDVD
QualxServ Service Agreement
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio MyDVD DE
Roxio Update Manager
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Visio 2007 (KB947590)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958470)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971032)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Smart Menus (Windows Live Toolbar)
Sonic Activation Module
SPBBC
Symantec KB-DocID:2003093015493306
SymNet
Update for 2007 Microsoft Office System (KB967642)
Update for Outlook 2007 Junk Email Filter (kb975960)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB912945)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
W Photo Studio
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Live Favorites for Windows Live Toolbar
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Media Format Runtime
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB889673
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Toolbar

==== Event Viewer Messages From Past Week ========

11/16/2009 2:10:32 PM, error: MRxSmb [8003] - The master browser has received a server announcement from the computer BM that believes that it is the master browser for the domain on transport NetBT_Tcpip_{2DFF5B93-5B35-4EA4-ACDA. The master browser is stopping or an election is being forced.
11/13/2009 9:34:40 AM, error: Ftdisk [49] - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
11/13/2009 9:34:40 AM, error: Ftdisk [45] - The system could not sucessfully load the crash dump driver.
11/13/2009 11:53:52 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the WUSB300NSvc service.
11/12/2009 5:29:40 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
11/12/2009 11:32:52 AM, error: NetBT [4321] - The name "WORKGROUP :1d" could not be registered on the Interface with IP address 192.168.2.101. The machine with the IP address 192.168.2.104 did not allow the name to be claimed by this machine.
11/12/2009 11:32:52 AM, error: BROWSER [8009] - The browser was unable to promote itself to master browser. The computer that currently believes it is the master browser is DF19P7D1.

==== End Of File ===========================

FrustratedlikeHell
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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Mon Nov 16, 2009 8:56 pm

Okay, this is looking good, lets rap this up, shall we? Smile

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    J2SE Runtime Environment 5.0 Update 6
    Java(TM) 6 Update 7


Now try running the OTM script in this post:
[You must be registered and logged in to see this link.]


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Mon Nov 16, 2009 9:04 pm

========== FILES ==========
File/Folder c:\windows\system32\iehelper.dll not found.
========== REGISTRY ==========
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b6d223f6-c185-49a2-ba7e-a03e84744702}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b6d223f6-c185-49a2-ba7e-a03e84744702}\ deleted successfully.

OTM by OldTimer - Version 3.1.1.0 log created on 11162009_160346

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Tue Nov 17, 2009 1:28 am

We can remove OTMoveIt now.

  • Please double-click OTM.exe to run it again.
  • Press the green CleanUp! button.
  • Press Yes cleanup process prompt, do the same for the reboot prompt.
How is the machine running now?


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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Tue Nov 17, 2009 1:36 pm

Its running wonderfully!!!! I LOVE YOU!!!!!!! Smile

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Tue Nov 17, 2009 3:20 pm

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Re: Cannot get rid of Antivirus System Pro

Post by FrustratedlikeHell on Tue Nov 17, 2009 7:19 pm

Thank you so much for your help!!!!!!!!!!! U are the best!

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Re: Cannot get rid of Antivirus System Pro

Post by Belahzur on Tue Nov 17, 2009 9:57 pm

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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