pls help

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pls help

Post by drummersoccer3 on 12th November 2009, 6:54 am

hey my computer keeps telling me that its infected with win32/nuqel.e and with bankerfox.a and ive tried every other program to try to delete these thing but they dont work cuz they get blocked by this virus, what else can I do pls help!!!!!

Christian

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Re: pls help

Post by Nazzgull on 12th November 2009, 10:29 am

Hi,
please read [You must be registered and logged in to see this link.] post, and post your HijackThis log file in this topic.

Wait for instructions given only by [You must be registered and logged in to see this link.], [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.]



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Re: pls help

Post by Dr Jay on 15th November 2009, 11:54 pm

If you still need help, please do the following:

Please download DDS by sUBs from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.] and save it to your Desktop.

Note: Before scanning, make sure all other running programs are closed. There shouldn't be any scheduled antivirus scans running while the scan is being performed. Do not use your computer for anything else during the scan.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click Yes to the Optional_Scan
  • Please follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your Desktop.


Dr. Jay (DJ)


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