PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

View previous topic View next topic Go down

PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by nbubna on 9th November 2009, 6:43 am

Hello.. I've been trying for the past 12 hours to get this crap off my computer but to no avail. Tried using Malwarebytes, SUPERantispyware, etc. but nothing. Can't restart in safe mode either. I was able to get a hijackthis log... can someone please provide directions on what I should do next? I'm not a techie by any means, so dumbed down instructions would be awesome =).. thanks! here's the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:38:56 AM, on 11/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Vongo\VongoService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\DOCUME~1\hptest\LOCALS~1\Temp\install.exe
C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe
C:\WINDOWS\system32\rundll32.exe
C:\Documents and Settings\All Users\Desktop\New Folder\SUPERAntiSpyware.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Vongo\Tray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
O1 - Hosts: ::1 localhost
O1 - Hosts: 91.212.127.227 winsecure2009.microsoft.com
O1 - Hosts: 91.212.127.227 winsecure2009.com
O1 - Hosts: 91.212.127.227 [You must be registered and logged in to see this link.]
O2 - BHO: (no name) - {A45A4B15-23F2-42AD-F4E4-00AAC39C0004} - (no file)
O2 - BHO: BHO - {B6D223F6-C185-49a2-BA7E-A03E84744702} - C:\WINDOWS\system32\iehelper.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [IS CfgWiz] c:\Program Files\Norton Internet Security\cfgwiz.exe /GUID {F073BDC9-0D67-4ff0-879E-27241C843828} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [SSC_UserPrompt] "c:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [Reminder] C:\Windows\CREATOR\Remind_XP.exe
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [calc] rundll32.exe C:\WINDOWS\system32\calc.dll,_IWMPEvents@0
O4 - HKLM\..\Run: [uanccpyu] C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Documents and Settings\hptest\Desktop\New Folder\Malwarebytes' Anti-Malware\fdsdfgsd.exe" /runcleanupscript
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [calc] rundll32.exe C:\DOCUME~1\hptest\ntuser.dll,_IWMPEvents@0
O4 - HKCU\..\Run: [Yjafosi8kdf98winmdkmnkmfnwe] C:\DOCUME~1\hptest\LOCALS~1\Temp\install.exe
O4 - HKCU\..\Run: [uanccpyu] C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe
O4 - HKCU\..\Run: [fontatmgfx] rundll32.exe "C:\Documents and Settings\hptest\Local Settings\Application Data\fontatmgfx\fontatmgfx.dll", DllInit
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Documents and Settings\All Users\Desktop\New Folder\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [BackUp Windows 2009] C:\DOCUME~1\hptest\LOCALS~1\Temp\wcy4qtwbi.exe
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O4 - Startup: scandisk.lnk = ?
O4 - Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: Add to Google Photos Screensa&ver - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [You must be registered and logged in to see this link.]
O17 - HKLM\System\CCS\Services\Tcpip\..\{AAF8B388-ADAB-4E49-97B4-904A1323E65F}: NameServer = 77.74.48.113
O17 - HKLM\System\CCS\Services\Tcpip\..\{B5ADCFB9-4183-46FA-9754-732AA596D3BA}: NameServer = 77.74.48.113
O18 - Filter hijack: text/html - {9f20ca69-b9d8-489f-a421-ba0bb5d0bef8} - C:\WINDOWS\batmeter16.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Documents and Settings\All Users\Desktop\New Folder\SASWINLO.dll
O21 - SSODL: yakipopaz - {d6909318-75f7-4587-ae5e-9a26491e8d68} - c:\windows\system32\honayoto.dll (file missing)
O22 - SharedTaskScheduler: tokatiluy - {d6909318-75f7-4587-ae5e-9a26491e8d68} - c:\windows\system32\honayoto.dll (file missing)
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Vongo Service - Starz Entertainment Group LLC - C:\Program Files\Vongo\VongoService.exe

--
End of file - 12678 bytes

nbubna
Novice
Novice

Posts Posts : 28
Joined Joined : 2009-11-09
OS OS : XP
Points Points : 26080
# Likes # Likes : 0

View user profile

Back to top Go down

Re: PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by nbubna on 9th November 2009, 4:39 pm

Anyone?

nbubna
Novice
Novice

Posts Posts : 28
Joined Joined : 2009-11-09
OS OS : XP
Points Points : 26080
# Likes # Likes : 0

View user profile

Back to top Go down

Re: PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by nbubna on 9th November 2009, 5:41 pm

Yes, I was actually able to finally run Malwarebytes and SUPERantispyware on the computer, but even after running full scans and cleaning out the infected files, I found upon restarting the computer that antivirus pro is still infecting the system. its driving me crazy!

nbubna
Novice
Novice

Posts Posts : 28
Joined Joined : 2009-11-09
OS OS : XP
Points Points : 26080
# Likes # Likes : 0

View user profile

Back to top Go down

Re: PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by Belahzur on 9th November 2009, 8:39 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O1 - Hosts: ::1 localhost
    O1 - Hosts: 91.212.127.227 winsecure2009.microsoft.com
    O1 - Hosts: 91.212.127.227 winsecure2009.com
    O1 - Hosts: 91.212.127.227 [You must be registered and logged in to see this link.]
    O2 - BHO: (no name) - {A45A4B15-23F2-42AD-F4E4-00AAC39C0004} - (no file)
    O2 - BHO: BHO - {B6D223F6-C185-49a2-BA7E-A03E84744702} - C:\WINDOWS\system32\iehelper.dll
    O4 - HKLM\..\Run: [calc] rundll32.exe C:\WINDOWS\system32\calc.dll,_IWMPEvents@0
    O4 - HKLM\..\Run: [uanccpyu] C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe
    O4 - HKCU\..\Run: [calc] rundll32.exe C:\DOCUME~1\hptest\ntuser.dll,_IWMPEvents@0
    O4 - HKCU\..\Run: [Yjafosi8kdf98winmdkmnkmfnwe] C:\DOCUME~1\hptest\LOCALS~1\Temp\install.exe
    O4 - HKCU\..\Run: [uanccpyu] C:\Documents and Settings\hptest\Local Settings\Application Data\lsgdjb\jdmqsysguard.exe
    O4 - HKCU\..\Run: [fontatmgfx] rundll32.exe "C:\Documents and Settings\hptest\Local Settings\Application Data\fontatmgfx\fontatmgfx.dll", DllInit
    O4 - HKCU\..\Run: [BackUp Windows 2009] C:\DOCUME~1\hptest\LOCALS~1\Temp\wcy4qtwbi.exe
    O4 - Startup: scandisk.lnk = ?
    O18 - Filter hijack: text/html - {9f20ca69-b9d8-489f-a421-ba0bb5d0bef8} - C:\WINDOWS\batmeter16.dll
    O21 - SSODL: yakipopaz - {d6909318-75f7-4587-ae5e-9a26491e8d68} - c:\windows\system32\honayoto.dll (file missing)
    O22 - SharedTaskScheduler: tokatiluy - {d6909318-75f7-4587-ae5e-9a26491e8d68} - c:\windows\system32\honayoto.dll (file missing)


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245091
# Likes # Likes : 1

View user profile

Back to top Go down

Re: PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by nbubna on 9th November 2009, 9:49 pm

Thank you so much! I followed your instructions. Here are the contents of the MBAM log.. can you advise on next steps? Thanks again!

Malwarebytes' Anti-Malware 1.41
Database version: 3136
Windows 5.1.2600 Service Pack 3

11/9/2009 4:47:38 PM
mbam-log-2009-11-09 (16-47-38).txt

Scan type: Quick Scan
Objects scanned: 109500
Time elapsed: 6 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 9
Registry Values Infected: 0
Registry Data Items Infected: 10
Folders Infected: 0
Files Infected: 21

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{459b6bf8-5320-4c41-8833-85baedf31086} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a45a4b15-23f2-42ad-f4e4-00aac39c0004} (Trojan.Ertfor) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b6d223f6-c185-49a2-ba7e-a03e84744702} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{459b6bf8-5320-4c41-8833-85baedf31086} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{459b6bf8-5320-4c41-8833-85baedf31086} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\NetworkNeighborhood\NameSpace\{459b6bf8-5320-4c41-8833-85baedf31086} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\setup.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\install.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions (Hijack.FolderOptions) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{aaf8b388-adab-4e49-97b4-904a1323e65f}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{b5adcfb9-4183-46fa-9754-732aa596d3ba}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{aaf8b388-adab-4e49-97b4-904a1323e65f}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{b5adcfb9-4183-46fa-9754-732aa596d3ba}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{aaf8b388-adab-4e49-97b4-904a1323e65f}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{b5adcfb9-4183-46fa-9754-732aa596d3ba}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\Interfaces\{aaf8b388-adab-4e49-97b4-904a1323e65f}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\Interfaces\{b5adcfb9-4183-46fa-9754-732aa596d3ba}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\luobk.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\ydlcgx.exe (Trojan.Hiloti) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dikekuro.exe (Rogue.AntivirusPlus) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\qx9hp44.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\setup.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\install.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\f7255a71.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\1876136152.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\3169976994.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\3426851994.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\3549704468.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\sexino.reg (Rogue.AntiVirusPro) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\jisfije9fjoiee.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\SafetyCenter\main.ico (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\SafetyCenter\sound.wav (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\SafetyCenter\new.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\SafetyCenter\protector.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\SafetyCenter\start.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\SafetyCenter\Uninstall.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\habnf88jkefh87ifiks.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\hptest\Local Settings\Temp\pskfo83wijf89uwuhal8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

nbubna
Novice
Novice

Posts Posts : 28
Joined Joined : 2009-11-09
OS OS : XP
Points Points : 26080
# Likes # Likes : 0

View user profile

Back to top Go down

Re: PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by Belahzur on 10th November 2009, 5:36 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste BOTH LOGS back here, use more than one post if needed.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245091
# Likes # Likes : 1

View user profile

Back to top Go down

Re: PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by nbubna on 10th November 2009, 5:44 pm

DDS Log:


DDS (Ver_09-10-26.01) - NTFSx86
Run by hptest at 12:42:23.67 on Tue 11/10/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.307 [GMT -5:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security 2006 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Vongo\VongoService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Vongo\Tray.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\mshta.exe
c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\mshta.exe
C:\Documents and Settings\hptest\Desktop\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\mshta.exe
C:\Documents and Settings\hptest\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
mDefault_Search_URL = [You must be registered and logged in to see this link.]
mSearch Page = [You must be registered and logged in to see this link.]
mStart Page = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
uSearchAssistant = [You must be registered and logged in to see this link.]
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
mSearchAssistant = [You must be registered and logged in to see this link.]
mWinlogon: SFCDisable=-99 (0xffffff9d)
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [IS CfgWiz] c:\program files\norton internet security\cfgwiz.exe /GUID {F073BDC9-0D67-4ff0-879E-27241C843828} /MODE CfgWiz /CMDLINE "REBOOT"
mRun: [SSC_UserPrompt] "c:\program files\common files\symantec shared\security center\UsrPrmpt.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\documents and settings\hptest\desktop\yippiieee\anteemaluweare\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\hptest\startm~1\programs\startup\vongot~1.lnk - c:\program files\vongo\Tray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
mPolicies-system: EnableLUA = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - [You must be registered and logged in to see this link.]
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - [You must be registered and logged in to see this link.]
Filter: text/html - {9f20ca69-b9d8-489f-a421-ba0bb5d0bef8} -
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli ruyutave.dll fiyulake.dll

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-11-8 206256]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-3-26 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-5-18 109616]
RUnknown SASDIFSV;SASDIFSV; [x]
RUnknown SASKUTIL;SASKUTIL; [x]
S0 szkg5;szkg;c:\windows\system32\drivers\szkg.sys --> c:\windows\system32\drivers\szkg.sys [?]
S3 Flash1;Flash1;c:\program files\sp36869\winphlash\FLASH1.sys [2006-3-1 3456]

=============== Created Last 30 ================

2009-11-09 06:28:12 0 d-----w- c:\program files\Trend Micro
2009-11-08 23:14:32 159600 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2009-11-08 23:14:20 86888 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2009-11-08 23:14:20 7396 ----a-w- c:\windows\system32\drivers\pctcore.cat
2009-11-08 23:14:20 206256 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2009-11-08 23:14:09 0 d-----w- c:\program files\common files\PC Tools
2009-11-08 23:14:03 0 d-----w- c:\program files\Spyware Doctor
2009-11-08 22:56:09 221 ----a-w- C:\xcrashdump.dat
2009-11-08 22:50:38 2198 ----a-w- C:\jhd1S2v.bat
2009-11-08 22:50:26 0 d-----w- C:\SafetyCenter
2009-11-08 22:49:24 0 --sha-w- C:\-1596897954
2009-11-08 17:34:04 0 d--h--w- C:\$AVG
2009-11-08 17:31:50 0 d-----w- c:\program files\AVG
2009-11-08 17:31:35 0 d-----w- c:\docume~1\alluse~1\applic~1\avg9

==================== Find3M ====================

2009-10-22 09:19:04 5939712 ------w- c:\windows\system32\dllcache\mshtml.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-11 14:18:39 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-04 21:03:36 58880 ------w- c:\windows\system32\dllcache\msasn1.dll
2009-08-28 10:35:52 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-26 08:00:21 247326 ------w- c:\windows\system32\dllcache\strmdll.dll
2009-08-18 11:26:33 19592 ----a-w- c:\windows\civakere.scr
2009-08-18 11:26:33 18995 ----a-w- c:\windows\nipod.com
2009-08-18 11:26:33 16950 ----a-w- c:\windows\elaf.dat
2009-08-18 11:26:33 15972 ----a-w- c:\docume~1\hptest\applic~1\ovyre.vbs
2009-08-18 11:26:33 15601 ----a-w- c:\windows\losakesyzo.reg
2009-08-18 11:26:33 14758 ----a-w- c:\windows\fawynik.com
2009-08-18 11:26:33 12932 ----a-w- c:\windows\lyperohuqy.bin
2009-08-18 11:26:33 11232 ----a-w- c:\program files\common files\udagykemi.bat
2009-08-18 11:26:33 10925 ----a-w- c:\windows\pisygil.pif
2008-09-14 17:30:46 16384 --sha-w- c:\windows\system32\config\systemprofile\history\history.ie5\index.dat
2008-09-29 02:57:32 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090820080915\index.dat
2008-09-29 02:57:32 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092820080929\index.dat
2008-09-14 17:30:46 32768 --sha-w- c:\windows\system32\config\systemprofile\temporary internet files\content.ie5\index.dat

============= FINISH: 12:42:55.21 ===============

nbubna
Novice
Novice

Posts Posts : 28
Joined Joined : 2009-11-09
OS OS : XP
Points Points : 26080
# Likes # Likes : 0

View user profile

Back to top Go down

Re: PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by nbubna on 10th November 2009, 5:44 pm

ATTACH log:


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-10-26.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 12/29/2007 4:34:24 PM
System Uptime: 11/9/2009 4:49:39 PM (20 hours ago)

Motherboard: Wistron | | 30B3
Processor: Genuine Intel(R) CPU T2050 @ 1.60GHz | U1 | 1053/667mhz

==== Disk Partitions =========================

C: is fȋxed (NTFS) - 64 GiB total, 40.109 GiB free.
D: is fȋxed (FAT32) - 10 GiB total, 0.003 GiB free.

==== Disabled Device Manager Items =============

==== System Restore Points ===================

No restore point in system.

==== Installed Programs ======================


Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.0.5
AIM 7
Apple Mobile Device Support
Apple Software Update
AutoUpdate
Bonjour
BufferChm
CC_ccProxyExt
ccCommon
ccPxyCore
Conexant HD Audio
CP_AtenaShokunin1Config
CP_CalendarTemplates1
cp_LightScribeConfig
cp_OnlineProjectsConfig
CP_Package_Basic1
CP_Package_Variety1
CP_Package_Variety2
CP_Package_Variety3
CP_Panorama1Config
cp_PosterPrintConfig
cp_UpdateProjectsConfig
Critical Update for Windows Media Player 11 (KB959772)
CueTour
Customer Experience Enhancement
Destinations
DeviceManagementQFolder
DivX
Download Updater (AOL LLC)
ESPNMotion
Full Tilt Poker
FullDPAppQFolder
GemMaster Mystic
Google Talk (remove only)
Google Toolbar for Internet Explorer
Google Updater
Haali Media Splitter
HDAUDIO Soft Data Fax Modem with SmartCP
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB970653-v3)
HP Help and Support
HP Imaging Device Functions 6.0
HP Photosmart Premier Software 6.0
HP Quick Launch Buttons 6.10 A2
HP QuickPlay 2.3
HP Rhapsody
HP Update
HP User Guides 0027
HP Wireless Assistant 2.00 G2
HpSdpAppCoreApp
InstantShareDevices
Intel(R) PRO Network Connections Drivers
iTunes
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 15
LightScribe 1.4.97.1
LimeWire 4.18.8
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Macromedia Flash Player 8
Macromedia Shockwave Player
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSRedist
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
muvee autoProducer 5.0
Netscape Browser (remove only)
NetWaiting
Norton AntiSpam
Norton AntiVirus 2006
Norton Internet Security
Norton Internet Security 2006 (Symantec Corporation)
Norton Protection Center
Norton WMI Update
NVIDIA Drivers
Office 2003 Trial Assistant
OptionalContentQFolder
Otto
PhotoGallery
Picasa 3
QuickTime
RandMap
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
SkinsHP1
Sonic Audio Module
Sonic Copy Module
Sonic Data Module
Sonic Express Labeler
Sonic MyDVD Plus
Sonic Update Manager
Sonic_PrimoSDK
SonicAC3Encoder
SonicMPEGEncoder
SPBBC
SymNet
Synaptics Pointing Device Driver
TourSetup
Unload
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
Update Rollup 2 for Windows XP Media Center Edition 2005
Viewpoint Media Player
Vongo
WebFldrs XP
WildTangent Web Driver
Windows Genuine Advantage Validation Tool
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Connect
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
Wireless Home Network Setup
Xvid 1.1.3 final uninstall

==== Event Viewer Messages From Past Week ========

11/8/2009 7:39:27 PM, error: Schannel [36882] - The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, nȯne of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.
11/8/2009 5:53:39 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
11/8/2009 12:14:39 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AliIde PCIIde Pcmcia ViaIde
11/8/2009 12:13:52 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
11/8/2009 10:24:26 PM, error: Service Control Manager [7023] - The System Restore Service service terminated with the following error: The system cannot find the file specified.
11/8/2009 10:24:24 PM, error: SRService [104] - The System Restore initialization process failed.
11/5/2009 9:50:21 AM, error: MRxSmb [8003] - The master browser has received a server announcement from the computer NICK-GUY-S-COMP that believes that it is the master browser for the domain on transport NetBT_Tcpip_{B5ADCFB9-418. The master browser is stopping or an election is being forced.
11/5/2009 12:55:33 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC000007F' while processing the file 'desktop.ini' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
11/5/2009 11:27:47 PM, error: Tcpip [4199] - The system detected an address conflict for IP address 192.168.1.100 with the system having network hardware address 00:1D:4F:15:50:77. Network operations on this system may be disrupted as a result.
11/4/2009 12:49:15 PM, error: Dhcp [1002] - The IP address lease 192.168.1.100 for the Network Card with network address 001A7344FD62 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
11/4/2009 1:10:28 PM, error: Service Control Manager [7034] - The NVIDIA Display Driver Service service terminated unexpectedly. It has done this 1 time(s).
11/3/2009 10:43:38 PM, error: MRxSmb [8003] - The master browser has received a server announcement from the computer HIPSERV that believes that it is the master browser for the domain on transport NetBT_Tcpip_{B5ADCFB9-4183-46FA-9. The master browser is stopping or an election is being forced.

==== End Of File ===========================

nbubna
Novice
Novice

Posts Posts : 28
Joined Joined : 2009-11-09
OS OS : XP
Points Points : 26080
# Likes # Likes : 0

View user profile

Back to top Go down

Re: PLEASE HELP! ANTIVIRUS SOFTWARE PRO PROBLEMS!

Post by Belahzur on 10th November 2009, 7:47 pm

Hello.

I see that you are running Limewire.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

If Limewire is not removed, then I won't help you.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    J2SE Runtime Environment 5.0 Update 6
    Java(TM) 6 Update 15
    LimeWire 4.18.8
    Viewpoint Media Player

Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTM.exe to run it.
  • Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    C:\xcrashdump.dat
    C:\jhd1S2v.bat
    C:\SafetyCenter
    C:\-1596897954
    c:\windows\civakere.scr
    c:\windows\nipod.com
    c:\windows\elaf.dat
    c:\docume~1\hptest\applic~1\ovyre.vbs
    c:\windows\losakesyzo.reg
    c:\windows\fawynik.com
    c:\windows\lyperohuqy.bin
    c:\program files\common files\udagykemi.bat
    c:\windows\pisygil.pif

    :reg
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "SFCDisable"=-
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
    "Notification Packages"=hex(7):73,63,65,63,6c,69,00,00


  • Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245091
# Likes # Likes : 1

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum