Failure to remove Personal Guard 2009 after all steps

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Failure to remove Personal Guard 2009 after all steps

Post by choynot on Thu Nov 05, 2009 5:51 pm

First, thank you VERY MUCH- I got rid of Alpha Antivirus via your help. Now, can't do it again to remove Personal Guard 2009.

First, Malwarebytes Anti-Malware is already on my computer. Didn't catch Personal Guard 2009 ( is it supposed to?? ) then when I clicked on the desktop icon to scan, nothing happened. After download it again & again, no page shows up to perform a scan. Instead, this following info showed up on my screen:

unable to execute file: C:Program Files\Malwarebytes Anti-Malware\mbam.exe
Create Process failed; code 2,
This system cannot find the file specified.

Please advise. Thanks.

choynot
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Re: Failure to remove Personal Guard 2009 after all steps

Post by Belahzur on Thu Nov 05, 2009 10:07 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Fri Nov 06, 2009 12:59 am

Here is the logfile. I read others' posts and feel uneasy about Win32 as I always see a window indicating "Generic Host Process for Win32 Services" being closed and a report needs to be sent.

Please review & thank you for the help.



Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:47:48 PM, on 11/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Personal Guard 2009\personalguard.exe
C:\WINDOWS\system32\winsc.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [diwijenog] Rundll32.exe "c:\windows\system32\hovolile.dll",a
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [personalguard] C:\Program Files\Personal Guard 2009\personalguard.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - [You must be registered and logged in to see this link.]
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL pupamawe.dll c:\windows\system32\hovolile.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O21 - SSODL: SysNet - {00B19C32-3FFB-4B3C-AA4B-A51B0728CFE8} - C:\Documents and Settings\All Users\Microsoft AData\sysnet.dll
O21 - SSODL: biyuvabuj - {048b1e8a-abde-4886-a265-103f23da787a} - c:\windows\system32\hovolile.dll
O22 - SharedTaskScheduler: gahurihor - {048b1e8a-abde-4886-a265-103f23da787a} - c:\windows\system32\hovolile.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 11307 bytes

choynot
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Re: Failure to remove Personal Guard 2009 after all steps

Post by Belahzur on Fri Nov 06, 2009 1:51 am

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
    O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
    O4 - HKLM\..\Run: [diwijenog] Rundll32.exe "c:\windows\system32\hovolile.dll",a
    O4 - HKLM\..\Run: [personalguard] C:\Program Files\Personal Guard 2009\personalguard.exe
    O21 - SSODL: SysNet - {00B19C32-3FFB-4B3C-AA4B-A51B0728CFE8} - C:\Documents and Settings\All Users\Microsoft AData\sysnet.dll
    O21 - SSODL: biyuvabuj - {048b1e8a-abde-4886-a265-103f23da787a} - c:\windows\system32\hovolile.dll
    O22 - SharedTaskScheduler: gahurihor - {048b1e8a-abde-4886-a265-103f23da787a} - c:\windows\system32\hovolile.dll


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Fri Nov 06, 2009 6:27 am

I did the first part- the HijackThis part- to check boxes & "fix checked". And I downloaded Malwarebytes' Anti-malware again (as it's been installed already) and went through Setup Wizard all steps. I can see the program being installed and the same message shows up:

unable to execute file: C:Program Files\Malwarebytes Anti-Malware\mbam.exe
Create Process failed; code 2,
This system cannot find the file specified.

When I click the desk top shortcut for Malwarebytes, it says "missing shortcut". I can get it to perform a scan. Tried to remove this program and re-load it but nothing seems to work... yet.

Really appreciate your time & help.

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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Fri Nov 06, 2009 3:55 pm

Please download ComboFix from [You must be registered and logged in to see this link.]

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

I would also like to see a list of installed programs, so please do this:
Click Start > Run then copy/paste the following single-line command into the Run box and click OK:

C:\Qoobox\Add-Remove Programs.txt

In your next reply, please include the ComboFix log and the Add-Remove Programs log.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Fri Nov 06, 2009 7:37 pm

Both logs are attached. Not sure what I am doing but the instructions are SUPER CLEAR to follow. Please review. Many thanks!!


ComboFix 09-11-05.05 - Benjamin Choy 11/06/2009 11:05.1.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1013.663 [GMT -8:00]
Running from: c:\documents and settings\Benjamin Choy\desktop\commy.exe
Command switches used :: /stepdel
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Microsoft AData
c:\documents and settings\Benjamin Choy\Start Menu\Programs\Personal Guard 2009
c:\program files\Personal Guard 2009
c:\documents and settings\All Users\Microsoft AData\sysnet.dll
c:\documents and settings\All Users\Microsoft AData\t.sid
c:\documents and settings\Benjamin Choy\Desktop\Personal Guard 2009.lnk
c:\documents and settings\Benjamin Choy\Start Menu\Programs\Personal Guard 2009\Personal Guard 2009.lnk
c:\documents and settings\Benjamin Choy\Start Menu\Programs\Personal Guard 2009\Uninstall.lnk
c:\program files\Personal Guard 2009\config.scf
c:\program files\Personal Guard 2009\mmbase.sdb
c:\program files\Personal Guard 2009\personalguard.exe
c:\program files\Personal Guard 2009\q.sdb
c:\program files\Personal Guard 2009\uninstalls.exe
c:\program files\Personal Guard 2009\vvbase.sdb
c:\windows\certsystem.exe
c:\windows\microsoftdef.dll
c:\windows\regred.exe
c:\windows\securits.com
c:\windows\spoov.exe
c:\windows\system32\bakivige.dll
c:\windows\system32\dubavalu.dll
c:\windows\system32\fulefoze.dll
c:\windows\system32\jonotama.dll
c:\windows\system32\jowuhese.dll
c:\windows\system32\logon.exe
c:\windows\system32\pupamawe.dll
c:\windows\system32\telopezo.dll
c:\windows\system32\vakumene.dll
c:\windows\system32\vodawoja.dll
c:\windows\system32\yizimife.dll
c:\windows\system32\zitosaba.dll
c:\windows\Tasks\amaisdvp.job
c:\windows\usexplorer.exe

.
((((((((((((((((((((((((( Files Created from 2009-10-06 to 2009-11-06 )))))))))))))))))))))))))))))))
.

2009-11-05 19:34 . 2009-11-05 19:34 152576 ----a-w- c:\documents and settings\Benjamin Choy\Application Data\Sun\Java\jre1.6.0_17\lzma.dll
2009-11-05 19:15 . 2009-11-05 19:15 -------- d-----w- c:\program files\Trend Micro
2009-11-05 17:10 . 2009-09-10 22:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-05 17:10 . 2009-11-06 06:18 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-05 17:10 . 2009-09-10 22:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-10-23 22:41 . 2009-10-23 22:41 -------- d-----w- C:\.jagex_cache_32
2009-10-23 20:42 . 2009-10-23 20:42 -------- d-----w- c:\documents and settings\Benjamin Choy\Application Data\Malwarebytes
2009-10-23 20:42 . 2009-10-23 20:42 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-11-05 19:35 . 2008-06-25 12:24 -------- d-----w- c:\program files\Java
2009-11-02 05:22 . 2008-06-25 12:42 71112 ----a-w- c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-10-23 22:49 . 2009-09-04 23:37 38 ----a-w- c:\documents and settings\Benjamin Choy\jagex_runescape_preferences.dat
2009-10-23 22:43 . 2009-09-04 23:38 63 ----a-w- c:\documents and settings\Benjamin Choy\jagex_runescape_preferences2.dat
2009-10-23 19:28 . 2008-09-22 00:59 -------- d-----w- c:\program files\McAfee
2009-10-22 06:01 . 2009-01-03 18:44 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help
2009-10-11 12:17 . 2008-10-25 00:47 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-10-08 21:13 . 2008-11-17 23:29 1716 ----a-w- c:\documents and settings\Benjamin Choy\Application Data\wklnhst.dat
2009-09-16 20:21 . 2009-09-16 20:21 -------- d-----w- c:\documents and settings\LocalService\Application Data\McAfee
2009-09-16 17:22 . 2008-09-22 00:59 40552 ----a-w- c:\windows\system32\drivers\mfesmfk.sys
2009-09-16 17:22 . 2008-09-22 00:59 79816 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2009-09-16 17:22 . 2008-09-22 00:59 35272 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2009-09-16 17:22 . 2008-09-22 00:59 214664 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2009-09-16 17:22 . 2008-09-22 00:59 34248 ----a-w- c:\windows\system32\drivers\mferkdk.sys
2009-09-14 20:03 . 2008-09-22 00:31 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2009-09-11 14:18 . 2004-08-11 22:00 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03 . 2004-08-11 22:00 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 08:08 . 2004-08-11 22:00 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-26 08:00 . 2004-08-11 22:00 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-18 06:33 . 2009-08-18 06:33 1193832 ----a-w- c:\windows\system32\FM20.DLL
2009-08-15 05:11 . 2009-08-15 05:11 1961720 ----a-w- c:\documents and settings\Benjamin Choy\Application Data\Macromedia\Flash Player\[You must be registered and logged in to see this link.]
2009-08-12 22:42 . 2009-08-12 22:42 75040 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 8.2.1.6\SetupAdmin.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-03-11 202544]
"Search Protection"="c:\program files\Yahoo!\Search Protection\SearchProtection.exe" [2008-10-07 111856]
"AdobeUpdater"="c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe" [2007-03-01 2321600]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-07-17 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-07-17 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-07-17 138008]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2007-09-17 124200]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-06-25 29744]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-09-17 645328]
"YSearchProtection"="c:\program files\Yahoo!\Search Protection\SearchProtection.exe" [2008-10-07 111856]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-03-11 202544]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-27 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]
"combofix"="c:\commy\CF17438.exe" [2009-11-06 389120]
"RTHDCPL"="RTHDCPL.EXE" - c:\windows\RTHDCPL.EXE [2007-07-17 16132608]
"Alcmtr"="ALCMTR.EXE" - c:\windows\ALCMTR.EXE [2007-07-17 69632]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2008-6-25 24576]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-06-25 12:35 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~2\GoogleDesktopNetwork3.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"UpdatesDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\WINDOWS\\explorer.exe"=
"c:\\WINDOWS\\system32\\logonui.exe"=
"c:\\WINDOWS\\system32\\winlogon.exe"=

R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [9/21/2008 5:02 PM 92296]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [4/13/2009 3:08 PM 24652]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - MBR
*Deregistered* - mbr
.
Contents of the 'Scheduled Tasks' folder

2009-10-24 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 20:34]

2008-09-22 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-09-22 19:22]

2008-09-22 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-09-22 19:22]

2009-11-06 c:\windows\Tasks\WGASetup.job
- c:\windows\system32\KB905474\wgasetup.exe [2009-05-12 05:18]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uDefault_Page_URL = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = [You must be registered and logged in to see this link.]
IE: &AIM Toolbar Search - c:\documents and settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
.
- - - - ORPHANS REMOVED - - - -

BHO-{6140eddb-820e-4940-8801-8f683f9064e8} - yizimife.dll
HKCU-Run-Aim6 - (no file)
HKLM-Run-Malwarebytes Anti-Malware (reboot) - c:\program files\Malwarebytes' Anti-Malware\mbam.exe
HKLM-Run-diwijenog - c:\windows\system32\telopezo.dll
HKLM-Run-personalguard - c:\program files\Personal Guard 2009\personalguard.exe
HKLM-Run-jiyupazolo - bakivige.dll
SharedTaskScheduler-{30f456db-a185-4f45-8958-ad446bf4d260} - c:\windows\system32\telopezo.dll
SSODL-SysNet-{7D598B4F-91BB-4BC5-96D1-92E2F6D3BCC6} - c:\documents and settings\All Users\Microsoft AData\sysnet.dll
SSODL-rizuguwod-{30f456db-a185-4f45-8958-ad446bf4d260} - c:\windows\system32\telopezo.dll
AddRemove-Personal Guard 2009 - c:\program files\Personal Guard 2009\uninstalls.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-11-06 11:12
Windows 5.1.2600 Service Pack 3 NTFS

scanning hȋdden processes ...

scanning hȋdden autostart entries ...

scanning hȋdden files ...

scan completed successfully
hȋdden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(724)
c:\program files\Citrix\GoToAssist\514\G2AWinLogon.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\progra~1\McAfee\MSC\mcmscsvc.exe
c:\progra~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\progra~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\progra~1\McAfee\VIRUSS~1\mcshield.exe
c:\program files\McAfee\MPF\MPFSrv.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\windows\system32\wdfmgr.exe
c:\windows\system32\rundll32.exe
c:\progra~1\mcafee.com\agent\mcagent.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2009-11-06 11:17 - machine was rebooted
ComboFix-quarantined-files.txt 2009-11-06 19:17

Pre-Run: 228,586,569,728 bytes free
Post-Run: 228,805,627,904 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - FE8D3EBE1234D695624A587136EDA800


Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.2
AIM 6
AIM Toolbar
AiO_Scan
Apple Mobile Device Support
Apple Software Update
BlueJ 2.5.0
Bonjour
Browser Address Error Redirector
Compatibility Pack for the 2007 Office system
Conexant D850 56K V.9x DFVc Modem
Dell Driver Reset Tool
Dell Support Center
Dell System Restore
Digital Line Detect
Documentation & Support Launcher
EarthLink Setup Files
Games, Music, & Photos Launcher
Google Desktop
GoToAssist 8.0.0.514
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB970653-v3)
HP Image Zone 4.2
HP PSC & OfficeJet 4.2
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Internet Service Offers Launcher
iTunes
Java DB 10.4.1.3
Java(TM) 6 Update 17
Java(TM) 6 Update 5
Java(TM) SE Development Kit 6 Update 10
Malwarebytes' Anti-Malware
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft Encarta Encyclopedia Standard 2002
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Software Update for Web Folders (English) 12
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Microsoft Works 2002 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Modem Diagnostic Tool
MSXML 6 Service Pack 2 (KB954459)
Musicmatch for Windows Media Player
NetWaiting
Personal Guard 2009
Picasa 3
PowerDVD
QFolder
QuickTime
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Scan
SearchAssist
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Shockwave
Update for 2007 Microsoft Office System (KB967642)
Update for Windows Internet Explorer 8 (KB972636)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
Viewpoint Media Player
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3
Works Suite OS Pack
Works Synchronization
Yahoo! BrowserPlus
Yahoo! Install Manager
Yahoo! Search Protection

choynot
Novice
Novice

Status :
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Posts : 18
Joined : 2009-11-05
OS : XP

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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Sat Nov 07, 2009 1:01 am

Please delete the following file:

c:\documents and settings\Benjamin Choy\Application Data\Sun\Java\jre1.6.0_17\lzma.dll << This file.

Please download SystemLook from one of the links below and save it to your Desktop.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:

    :filefind
    scecli.dll
    netlogon.dll
    eventlog.dll
    winlogon.exe
    comres.dll
    crypt32.dll
    gpedit.dll
    rundll32.exe
    sfc.dll
    svchost.exe
    cngaudit.dll
    beep.sys
    wscntfy.exe
    atapi.sys

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Status :
Online
Offline

Posts : 13707
Joined : 2009-09-06
Gender : Male
OS : Windows 10 Home & Pro

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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Sat Nov 07, 2009 6:17 pm

I don't see Personal Guard 2009 now but not sure about Win32....

Here is the SystemLook log. Please review. Many thanks.

SystemLook v1.0 by jpshortstuff (29.08.09)
Log created at 10:10 on 07/11/2009 by Benjamin Choy (Administrator - Elevation successful)

========== filefind ==========

Searching for "scecli.dll"
C:\i386\scecli.dll --a--- 180224 bytes [22:56 23/09/2008] [10:00 04/08/2004] 0F78E27F563F2AAF74B91A49E2ABF19A
C:\WINDOWS\$NtServicePackUninstall$\scecli.dll -----c 180224 bytes [04:49 03/02/2009] [10:00 04/08/2004] 0F78E27F563F2AAF74B91A49E2ABF19A
C:\WINDOWS\ERDNT\cache\scecli.dll --a--- 181248 bytes [19:15 06/11/2009] [00:12 14/04/2008] A86BB5E61BF3E39B62AB4C7E7085A084
C:\WINDOWS\ServicePackFiles\i386\scecli.dll ------ 181248 bytes [23:57 22/09/2008] [00:12 14/04/2008] A86BB5E61BF3E39B62AB4C7E7085A084
C:\WINDOWS\system32\scecli.dll ------ 181248 bytes [22:00 11/08/2004] [00:12 14/04/2008] A86BB5E61BF3E39B62AB4C7E7085A084

Searching for "netlogon.dll"
C:\i386\netlogon.dll --a--- 407040 bytes [22:55 23/09/2008] [10:00 04/08/2004] 96353FCECBA774BB8DA74A1C6507015A
C:\WINDOWS\$NtServicePackUninstall$\netlogon.dll -----c 407040 bytes [04:49 03/02/2009] [10:00 04/08/2004] 96353FCECBA774BB8DA74A1C6507015A
C:\WINDOWS\ERDNT\cache\netlogon.dll --a--- 407040 bytes [19:15 06/11/2009] [00:12 14/04/2008] 1B7F071C51B77C272875C3A23E1E4550
C:\WINDOWS\ServicePackFiles\i386\netlogon.dll ------ 407040 bytes [23:57 22/09/2008] [00:12 14/04/2008] 1B7F071C51B77C272875C3A23E1E4550
C:\WINDOWS\system32\netlogon.dll ------ 407040 bytes [22:00 11/08/2004] [00:12 14/04/2008] 1B7F071C51B77C272875C3A23E1E4550

Searching for "eventlog.dll"
C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll -----c 55808 bytes [04:50 03/02/2009] [10:00 04/08/2004] 82B24CB70E5944E6E34662205A2A5B78
C:\WINDOWS\ERDNT\cache\eventlog.dll --a--- 56320 bytes [19:15 06/11/2009] [00:11 14/04/2008] 6D4FEB43EE538FC5428CC7F0565AA656
C:\WINDOWS\ServicePackFiles\i386\eventlog.dll ------ 56320 bytes [23:56 22/09/2008] [00:11 14/04/2008] 6D4FEB43EE538FC5428CC7F0565AA656
C:\WINDOWS\system32\eventlog.dll ------ 56320 bytes [22:00 11/08/2004] [00:11 14/04/2008] 6D4FEB43EE538FC5428CC7F0565AA656

Searching for "winlogon.exe"
C:\i386\winlogon.exe --a--- 502272 bytes [22:59 23/09/2008] [10:00 04/08/2004] 01C3346C241652F43AED8E2149881BFE
C:\WINDOWS\$NtServicePackUninstall$\winlogon.exe -----c 502272 bytes [04:49 03/02/2009] [10:00 04/08/2004] 01C3346C241652F43AED8E2149881BFE
C:\WINDOWS\ERDNT\cache\winlogon.exe --a--- 507904 bytes [19:15 06/11/2009] [00:12 14/04/2008] ED0EF0A136DEC83DF69F04118870003E
C:\WINDOWS\ServicePackFiles\i386\winlogon.exe ------ 507904 bytes [23:57 22/09/2008] [00:12 14/04/2008] ED0EF0A136DEC83DF69F04118870003E
C:\WINDOWS\system32\winlogon.exe ------ 507904 bytes [22:00 11/08/2004] [00:12 14/04/2008] ED0EF0A136DEC83DF69F04118870003E

Searching for "comres.dll"
C:\i386\comres.dll --a--- 792064 bytes [22:49 23/09/2008] [10:00 04/08/2004] 6728270CB7DBB776ED086F5AC4C82310
C:\WINDOWS\$NtServicePackUninstall$\comres.dll -----c 792064 bytes [04:50 03/02/2009] [10:00 04/08/2004] 6728270CB7DBB776ED086F5AC4C82310
C:\WINDOWS\ServicePackFiles\i386\comres.dll ------ 792064 bytes [23:56 22/09/2008] [00:11 14/04/2008] 1280A158C722FA95A80FB7AEBE78FA7D
C:\WINDOWS\system32\comres.dll --a--- 792064 bytes [22:00 11/08/2004] [00:11 14/04/2008] 1280A158C722FA95A80FB7AEBE78FA7D

Searching for "crypt32.dll"
C:\i386\crypt32.dll --a--- 597504 bytes [22:49 23/09/2008] [10:00 04/08/2004] EFC958396A7A7EF7E6D4A52B97512E18
C:\WINDOWS\$NtServicePackUninstall$\crypt32.dll -----c 597504 bytes [04:50 03/02/2009] [10:00 04/08/2004] EFC958396A7A7EF7E6D4A52B97512E18
C:\WINDOWS\ServicePackFiles\i386\crypt32.dll ------ 599040 bytes [23:56 22/09/2008] [00:11 14/04/2008] BDAAF79DD63F194434D31A74B9BB8B77
C:\WINDOWS\system32\crypt32.dll --a--- 599040 bytes [22:00 11/08/2004] [00:11 14/04/2008] BDAAF79DD63F194434D31A74B9BB8B77

Searching for "gpedit.dll"
C:\WINDOWS\$NtServicePackUninstall$\gpedit.dll -----c 566784 bytes [04:50 03/02/2009] [10:00 04/08/2004] C4EE648B2474D84CF081C3FE0DC578DA
C:\WINDOWS\ServicePackFiles\i386\gpedit.dll ------ 566784 bytes [23:56 22/09/2008] [00:09 14/04/2008] 65F8DA8424AD27A365F61CCC8621FED2
C:\WINDOWS\system32\gpedit.dll --a--- 566784 bytes [22:00 11/08/2004] [00:09 14/04/2008] 65F8DA8424AD27A365F61CCC8621FED2

Searching for "rundll32.exe"
C:\i386\rundll32.exe --a--- 33280 bytes [22:56 23/09/2008] [10:00 04/08/2004] DA285490BBD8A1D0CE6623577D5BA1FF
C:\WINDOWS\$NtServicePackUninstall$\rundll32.exe -----c 33280 bytes [04:49 03/02/2009] [10:00 04/08/2004] DA285490BBD8A1D0CE6623577D5BA1FF
C:\WINDOWS\ServicePackFiles\i386\rundll32.exe ------ 33280 bytes [23:57 22/09/2008] [00:12 14/04/2008] 037B1E7798960E0420003D05BB577EE6
C:\WINDOWS\system32\rundll32.exe --a--- 33280 bytes [22:00 11/08/2004] [00:12 14/04/2008] 037B1E7798960E0420003D05BB577EE6

Searching for "sfc.dll"
C:\i386\sfc.dll --a--- 5120 bytes [22:56 23/09/2008] [10:00 04/08/2004] E8A12A12EA9088B4327D49EDCA3ADD3E
C:\WINDOWS\$NtServicePackUninstall$\sfc.dll -----c 5120 bytes [04:49 03/02/2009] [10:00 04/08/2004] E8A12A12EA9088B4327D49EDCA3ADD3E
C:\WINDOWS\ERDNT\cache\sfc.dll --a--- 5120 bytes [19:15 06/11/2009] [00:12 14/04/2008] 96E1C926F22EE1BFBAE82901A35F6BF3
C:\WINDOWS\ServicePackFiles\i386\sfc.dll ------ 5120 bytes [23:57 22/09/2008] [00:12 14/04/2008] 96E1C926F22EE1BFBAE82901A35F6BF3
C:\WINDOWS\system32\sfc.dll ------ 5120 bytes [22:00 11/08/2004] [00:12 14/04/2008] 96E1C926F22EE1BFBAE82901A35F6BF3

Searching for "svchost.exe"
C:\i386\svchost.exe --a--- 14336 bytes [22:57 23/09/2008] [10:00 04/08/2004] 8F078AE4ED187AAABC0A305146DE6716
C:\WINDOWS\$NtServicePackUninstall$\svchost.exe -----c 14336 bytes [04:49 03/02/2009] [10:00 04/08/2004] 8F078AE4ED187AAABC0A305146DE6716
C:\WINDOWS\ERDNT\cache\svchost.exe --a--- 14336 bytes [19:15 06/11/2009] [00:12 14/04/2008] 27C6D03BCDB8CFEB96B716F3D8BE3E18
C:\WINDOWS\ServicePackFiles\i386\svchost.exe ------ 14336 bytes [23:57 22/09/2008] [00:12 14/04/2008] 27C6D03BCDB8CFEB96B716F3D8BE3E18
C:\WINDOWS\system32\svchost.exe ------ 14336 bytes [22:00 11/08/2004] [00:12 14/04/2008] 27C6D03BCDB8CFEB96B716F3D8BE3E18

Searching for "cngaudit.dll"
No files found.

Searching for "beep.sys"
C:\i386\beep.sys --a--- 4224 bytes [22:51 23/09/2008] [10:00 04/08/2004] DA1F27D85E0D1525F6621372E7B685E9
C:\WINDOWS\ERDNT\cache\beep.sys --a--- 4224 bytes [19:15 06/11/2009] [10:00 04/08/2004] DA1F27D85E0D1525F6621372E7B685E9
C:\WINDOWS\system32\drivers\beep.sys ------ 4224 bytes [22:00 11/08/2004] [10:00 04/08/2004] DA1F27D85E0D1525F6621372E7B685E9

Searching for "wscntfy.exe"
C:\i386\wscntfy.exe --a--- 13824 bytes [22:59 23/09/2008] [10:00 04/08/2004] 49911DD39E023BB6C45E4E436CFBD297
C:\WINDOWS\$NtServicePackUninstall$\wscntfy.exe -----c 13824 bytes [04:50 03/02/2009] [10:00 04/08/2004] 49911DD39E023BB6C45E4E436CFBD297
C:\WINDOWS\ERDNT\cache\wscntfy.exe --a--- 13824 bytes [19:15 06/11/2009] [00:12 14/04/2008] F92E1076C42FCD6DB3D72D8CFE9816D5
C:\WINDOWS\ServicePackFiles\i386\wscntfy.exe ------ 13824 bytes [23:57 22/09/2008] [00:12 14/04/2008] F92E1076C42FCD6DB3D72D8CFE9816D5
C:\WINDOWS\system32\wscntfy.exe ------ 13824 bytes [22:00 11/08/2004] [00:12 14/04/2008] F92E1076C42FCD6DB3D72D8CFE9816D5

Searching for "atapi.sys"
C:\i386\atapi.sys --a--- 95872 bytes [12:04 25/06/2008] [07:02 28/08/2006] 40CAACE7F2E7668148A1D45CF91E1131
C:\WINDOWS\$NtServicePackUninstall$\atapi.sys -----c 95872 bytes [04:49 03/02/2009] [02:02 28/08/2006] 40CAACE7F2E7668148A1D45CF91E1131
C:\WINDOWS\ERDNT\cache\atapi.sys --a--- 96512 bytes [19:15 06/11/2009] [18:40 13/04/2008] 9F3A2F5AA6875C72BF062C712CFA2674
C:\WINDOWS\ServicePackFiles\i386\atapi.sys ------ 96512 bytes [23:56 22/09/2008] [18:40 13/04/2008] 9F3A2F5AA6875C72BF062C712CFA2674
C:\WINDOWS\system32\drivers\atapi.sys ------ 96512 bytes [03:59 04/08/2004] [18:40 13/04/2008] 9F3A2F5AA6875C72BF062C712CFA2674
C:\WINDOWS\system32\ReinstallBackups\0002\DriverFiles\i386\atapi.sys --a--- 95872 bytes [12:09 25/06/2008] [02:02 28/08/2006] 40CAACE7F2E7668148A1D45CF91E1131
C:\WINDOWS\system32\ReinstallBackups\0003\DriverFiles\i386\atapi.sys --a--- 95872 bytes [12:10 25/06/2008] [02:02 28/08/2006] 40CAACE7F2E7668148A1D45CF91E1131

-=End Of File=-

choynot
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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Sat Nov 07, 2009 8:54 pm

Please post a new HijackThis log.


Dr. Jay (DJ)


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Sat Nov 07, 2009 11:37 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:28:24 PM, on 11/7/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - [You must be registered and logged in to see this link.]
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9727 bytes
Thank You!

choynot
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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Sun Nov 08, 2009 11:13 pm

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Mon Nov 09, 2009 6:18 pm

Did all steps (yes! download Malwarebytes' successfully) and here is the log. Please review & many thanks.


Malwarebytes' Anti-Malware 1.41
Database version: 3133
Windows 5.1.2600 Service Pack 3

11/9/2009 9:42:21 AM
mbam-log-2009-11-09 (09-42-21).txt

Scan type: Full Scan (C:\|)
Objects scanned: 182660
Time elapsed: 47 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Qoobox\Quarantine\C\Documents and Settings\All Users\Microsoft AData\sysnet.dll.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\Program Files\Personal Guard 2009\personalguard.exe.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\Program Files\Personal Guard 2009\uninstalls.exe.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\bakivige.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\dubavalu.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\jonotama.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\logon.exe.vir (Worm.Emold) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\pupamawe.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\vakumene.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\vodawoja.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\yizimife.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\zitosaba.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.

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Re: Failure to remove Personal Guard 2009 after all steps

Post by Belahzur on Mon Nov 09, 2009 8:41 pm

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /u



This will also reset your restore points.

How is the machine running now?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Mon Nov 09, 2009 9:36 pm

I can't run ComboFix/ u as Windows cannot find it. I remember ComboFix.exe was saved and renamed to commy.exe. Made a search for commy.exe but didn't find it either.

The machine is running as good as before Thank You! although a message of "Generic Host Process for Win32 Services being closed" still pops up after every reboot. Should I be concerned?

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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Tue Nov 10, 2009 1:48 am

Download WhoCrashed [You must be registered and logged in to see this link.]
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply


Dr. Jay (DJ)


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Tue Nov 10, 2009 4:44 am

Sorry if it sounds like my desktop reboots itself. No, it doesn't. I meant after power up & boot up, before I start using it, the message of Generic Host Process for Win32 being closed shows up.

Report attached. Thank you!


Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


No valid crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled and no valid crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Tue Nov 10, 2009 5:20 am

Please download A-Squared HiJackFree from [You must be registered and logged in to see this link.] and save it to your Desktop. Double-click to install. When you launch the program, please wait 1 minute to allow it to load all the Processes, Services, etc.
Then, click the following:
Save the log to the Desktop, or some other memorable place. Then, the log shall launch in Notepad. Please post the results of that log in your next reply.


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Tue Nov 10, 2009 5:51 am

Here is the log. Many thanks.


Logfile of HiJackFree v3.0
Scan saved at 9:44:39 PM, on 11/9/2009
Platform: Windows XP Service Pack 3 (Windows NT 5.1.2600)
MSIE: Internet Explorer v 8.0 Service Pack 3 (8.0.6001.18702)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\a-squared HiJackFree\a2hijackfree.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Links
O2 - BHO: - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKLM\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKLM\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O7 - Regedit - Enabled
O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\aimtbres.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra "Tools" menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFBAR.ICO
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra "Tools" menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome"
O14 - IERESET.INF: SEARCH_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
O14 - IERESET.INF: MS_START_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome"
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - [You must be registered and logged in to see this link.]
O20 - Winlogon Notify: dimsntfy - C:\WINDOWS\
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\System32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\System32\WgaLogon.dll
O21 - ShellServiceObjectDelayLoad: PostBootReminder -
O21 - ShellServiceObjectDelayLoad: CDBurn -
O21 - ShellServiceObjectDelayLoad: WebCheck -
O21 - ShellServiceObjectDelayLoad: SysTray -
O22 - SharedTaskScheduler: Browseui preloader - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - C:\WINDOWS\system32\browseui.dll
O23 - Service: Alerter - C:\WINDOWS\system32\svchost.exe
O23 - Service: Application Layer Gateway Service - C:\WINDOWS\System32\alg.exe
O23 - Service: Apple Mobile Device - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Application Management - C:\WINDOWS\system32\svchost.exe
O23 - Service: ASP.NET State Service - C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe
O23 - Service: Windows Audio - C:\WINDOWS\System32\svchost.exe
O23 - Service: Background Intelligent Transfer Service - C:\WINDOWS\system32\svchost.exe
O23 - Service: Bonjour Service - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Computer Browser - C:\WINDOWS\system32\svchost.exe
O23 - Service: Indexing Service - C:\WINDOWS\system32\cisvc.exe
O23 - Service: ClipBook - C:\WINDOWS\system32\clipsrv.exe
O23 - Service: COM+ System Application - C:\WINDOWS\system32\dllhost.exe
O23 - Service: CryptSvc - C:\WINDOWS\system32\svchost.exe
O23 - Service: DCOM Server Process Launcher - C:\WINDOWS\system32\svchost
O23 - Service: DHCP Client - C:\WINDOWS\system32\svchost.exe
O23 - Service: Logical Disk Manager Administrative Service - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Logical Disk Manager - C:\WINDOWS\System32\svchost.exe
O23 - Service: DNS Client - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wired AutoConfig - C:\WINDOWS\System32\svchost.exe
O23 - Service: Extensible Authentication Protocol Service - C:\WINDOWS\System32\svchost.exe
O23 - Service: Error Reporting Service - C:\WINDOWS\System32\svchost.exe
O23 - Service: Event Log - C:\WINDOWS\system32\services.exe
O23 - Service: COM+ Event System - C:\WINDOWS\system32\svchost.exe
O23 - Service: Fast User Switching Compatibility - C:\WINDOWS\System32\svchost.exe
O23 - Service: Fax - C:\WINDOWS\system32\fxssvc.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Help and Support - C:\WINDOWS\System32\svchost.exe
O23 - Service: Human Interface Device Access - C:\WINDOWS\System32\svchost.exe
O23 - Service: Health Key and Certificate Management Service - C:\WINDOWS\System32\svchost.exe
O23 - Service: HTTP SSL - C:\WINDOWS\System32\svchost.exe
O23 - Service: IMAPI CD-Burning COM Service - C:\WINDOWS\system32\imapi.exe
O23 - Service: iPod Service - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Server - C:\WINDOWS\system32\svchost.exe
O23 - Service: Workstation - C:\WINDOWS\system32\svchost.exe
O23 - Service: TCP/IP NetBIOS Helper - C:\WINDOWS\system32\svchost.exe
O23 - Service: McAfee SiteAdvisor Service - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: Messenger - C:\WINDOWS\system32\svchost.exe
O23 - Service: NetMeeting Remote Desktop Sharing - C:\WINDOWS\system32\mnmsrvc.exe
O23 - Service: McAfee Personal Firewall Service - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Distributed Transaction Coordinator - C:\WINDOWS\system32\msdtc.exe
O23 - Service: Windows Installer - C:\WINDOWS\system32\msiexec.exe
O23 - Service: Network DDE - C:\WINDOWS\system32\netdde.exe
O23 - Service: Network DDE DSDM - C:\WINDOWS\system32\netdde.exe
O23 - Service: Net Logon - C:\WINDOWS\system32\lsass.exe
O23 - Service: Network Connections - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Location Awareness (NLA) - C:\WINDOWS\system32\svchost.exe
O23 - Service: NT LM Security Support Provider - C:\WINDOWS\system32\lsass.exe
O23 - Service: Removable Storage - C:\WINDOWS\system32\svchost.exe
O23 - Service: Microsoft Office Diagnostics Service - C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE
O23 - Service: Office Source Engine - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
O23 - Service: Plug and Play - C:\WINDOWS\system32\services.exe
O23 - Service: IPSEC Services - C:\WINDOWS\system32\lsass.exe
O23 - Service: Protected Storage - C:\WINDOWS\system32\lsass.exe
O23 - Service: Remote Access Auto Connection Manager - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Access Connection Manager - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Desktop Help Session Manager - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: Routing and Remote Access - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Registry - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Procedure Call (RPC) Locator - C:\WINDOWS\system32\locator.exe
O23 - Service: Remote Procedure Call (RPC) - C:\WINDOWS\system32\svchost
O23 - Service: QoS RSVP - C:\WINDOWS\system32\rsvp.exe
O23 - Service: Security Accounts Manager - C:\WINDOWS\system32\lsass.exe
O23 - Service: Smart Card - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Task Scheduler - C:\WINDOWS\System32\svchost.exe
O23 - Service: Secondary Logon - C:\WINDOWS\System32\svchost.exe
O23 - Service: System Event Notification - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) - C:\WINDOWS\System32\svchost.exe
O23 - Service: Shell Hardware Detection - C:\WINDOWS\System32\svchost.exe
O23 - Service: Print Spooler - C:\WINDOWS\system32\spoolsv.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: System Restore Service - C:\WINDOWS\system32\svchost.exe
O23 - Service: SSDP Discovery Service - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Image Acquisition (WIA) - C:\WINDOWS\system32\svchost.exe
O23 - Service: stllssvr - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: MS Software Shadow Copy Provider - C:\WINDOWS\system32\dllhost.exe
O23 - Service: Performance Logs and Alerts - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Telephony - C:\WINDOWS\System32\svchost.exe
O23 - Service: Terminal Services - C:\WINDOWS\System32\svchost
O23 - Service: Themes - C:\WINDOWS\System32\svchost.exe
O23 - Service: Telnet - C:\WINDOWS\system32\tlntsvr.exe
O23 - Service: Distributed Link Tracking Client - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows User Mode Driver Framework - C:\WINDOWS\system32\wdfmgr.exe
O23 - Service: Universal Plug and Play Device Host - C:\WINDOWS\system32\svchost.exe
O23 - Service: Uninterruptible Power Supply - C:\WINDOWS\System32\ups.exe
O23 - Service: Viewpoint Manager Service - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Volume Shadow Copy - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Windows Time - C:\WINDOWS\System32\svchost.exe
O23 - Service: WebClient - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Management Instrumentation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Portable Media Serial Number Service - C:\WINDOWS\System32\svchost.exe
O23 - Service: Windows Management Instrumentation Driver Extensions - C:\WINDOWS\System32\svchost.exe
O23 - Service: WMI Performance Adapter - C:\WINDOWS\system32\wbem\wmiapsrv.exe
O23 - Service: Security Center - C:\WINDOWS\System32\svchost.exe
O23 - Service: Automatic Updates - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wireless Zero Configuration - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Provisioning Service - C:\WINDOWS\System32\svchost.exe

choynot
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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Tue Nov 10, 2009 6:23 am

This might help get rid of the error message:

[You must be registered and logged in to see this link.]
Install the package, and make sure your computer reboots.

Does it go away?


Dr. Jay (DJ)


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Wed Nov 11, 2009 3:01 am

I got a Setup Error message-
Setup has detected that the service pack version of this system is newer than the update you are applying.
There is no need to install this update.

Many thanks.

choynot
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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Wed Nov 11, 2009 8:11 pm

Download Security Check by screen317 from [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Thu Nov 12, 2009 4:21 am

Please review & Thank You!

Results of screen317's Security Check version 0.99.0
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
a-squared HiJackFree 3.1
McAfee SecurityCenter
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

HijackThis 2.0.2
Java(TM) 6 Update 17
Java(TM) 6 Update 5
Java(TM) SE Development Kit 6 Update 10
Java DB 10.4.1.3
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 8.1.2
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent

McAfee VIRUSS~1 mcshield.exe
McAfee VIRUSS~1 mcsysmon.exe
``````````````````````````````
DNS Vulnerability Check:


`````````End of Log```````````

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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Thu Nov 12, 2009 5:25 am

Please download the newest version of Adobe Acrobat Reader from [You must be registered and logged in to see this link.]

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from [You must be registered and logged in to see this link.].

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

  • [You must be registered and logged in to see this link.]
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found [You must be registered and logged in to see this link.].
  • [You must be registered and logged in to see this link.].
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
[You must be registered and logged in to see this link.]

Securing your computer

  • [You must be registered and logged in to see this link.] - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • [You must be registered and logged in to see this link.] replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:


Thank you for choosing GeekPolice. Please see [You must be registered and logged in to see this link.] if you would like to leave feedback or contribute to our site. Do you have any more questions?


Dr. Jay (DJ)


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Fri Nov 13, 2009 5:40 am

Followed your instruction on Adobe Acrobat Reader & Java update. Also switched to Firefox. Once Firefox was installed (not sure if it's the reason) no more message re: Generic Host Process for Win32 Services being closed by Windows.

Thank you SOOOO MUCH for all the help & time & peace of mind.

Just one more thing.... how to get rid of the "flashing light" icon when I visit GeekPolice.com using Firefox? (saying the connection is not encrypted) It drives me mad!

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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Sat Nov 14, 2009 1:17 am

The icon is part of the website.

I am not sure why it would say the connection is not encrypted.


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Sat Nov 14, 2009 4:21 am

GOD HELP ME!!! LOL Banner

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Re: Failure to remove Personal Guard 2009 after all steps

Post by Dr Jay on Sat Nov 14, 2009 4:44 am

Would this look likely:


If this is what you are seeing, then it is normal. Whenever you connect to GeekPolice.net, it is not using a security certificate. That is all it means. Smile


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Re: Failure to remove Personal Guard 2009 after all steps

Post by choynot on Sat Nov 14, 2009 4:53 am

Thanks for the info. Of course the flashing light icon! It's GeekPolice! Bow or Thanks

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