Norton won't do a full System Scan only a quick scan

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Norton won't do a full System Scan only a quick scan

Post by Joyce Dedross on 2nd November 2009, 8:35 am

Hi there

My friend has kindly recommended you to me and this is first time I have used this site.

Please can somebody help me?

I contacted Norton yesterday because my full scan closes before its completed. I keep getting a message coming up saying 'Symantec Service Framework stopped working and was closed'. However a quick scan will work ok.

Norton put me onto their virus department where I paid 70 for a virus removal. This didn't cure the problem, so Norton have told me to contact Microsoft as its a problem their end.......guess what, their saying a its Norton confliction with Windows Vista.

I've had Vista since October 2007 and not had this problem before.

Many thanks and regards

Joyce Dedross

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Re: Norton won't do a full System Scan only a quick scan

Post by Doctor Inferno on 2nd November 2009, 2:39 pm

Hello,

Lets just check if malware is present. Read this: [You must be registered and logged in to see this link.]

And post your HijackThis log here.


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