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unable to access any virus scan or malware programs

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unable to access any virus scan or malware programs

Post by rickroscoe1 on Sun Oct 25, 2009 2:48 pm

I am running windows vista home on a dell laptop. I am unable to run my McAffee on-demand scan. I get a message that I do not have permission to access this program. A friend tried to run several other programs, including Malwarebytes, Hijackthis, etc. After the initial installation and first attempt to scan, they can no longer be accessed either. My normal virus program is McAffee Enterprise 8.5.

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Re: unable to access any virus scan or malware programs

Post by Belahzur on Sun Oct 25, 2009 6:45 pm

Please download SystemLook from one of the links below and save it to your Desktop.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:

    :filefind
    scecli.dll
    netlogon.dll
    eventlog.dll
    cngaudit.dll

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


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Re: unable to access any virus scan or malware programs

Post by rickroscoe1 on Sun Oct 25, 2009 9:21 pm

Thank You for your help. Here is the log from systemlook.

SystemLook v1.0 by jpshortstuff (29.08.09)
Log created at 17:19 on 25/10/2009 by AshRO (Administrator - Elevation successful)

========== filefind ==========

Searching for "scecli.dll"
C:\Windows\SoftwareDistribution\Download\cd2b15b1a90e884578188440a1660b12\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.18005_none_39f95b67d63d3a5e\scecli.dll --a--- 177152 bytes [02:53 17/09/2009] [06:28 11/04/2009] 8FC182167381E9915651267044105EE1
C:\Windows\System32\scecli.dll --a--- 177152 bytes [22:48 19/09/2008] [07:36 19/01/2008] 28B84EB538F7E8A0FE8B9299D591E0B9
C:\Windows\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6000.16386_none_35d7205fdc305e3e\scecli.dll --a--- 176640 bytes [08:43 02/11/2006] [09:46 02/11/2006] 80E2839D05CA5970A86D7BE2A08BFF61
C:\Windows\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_380de25bd91b6f12\scecli.dll --a--- 177152 bytes [22:48 19/09/2008] [07:36 19/01/2008] 28B84EB538F7E8A0FE8B9299D591E0B9

Searching for "netlogon.dll"
C:\Windows\SoftwareDistribution\Download\cd2b15b1a90e884578188440a1660b12\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.18005_none_ffa3304f351bb3a3\netlogon.dll --a--- 592896 bytes [02:54 17/09/2009] [06:28 11/04/2009] 95DAECF0FB120A7B5DA679CC54E37DDE
C:\Windows\System32\netlogon.dll --a--- 592384 bytes [22:51 19/09/2008] [07:35 19/01/2008] A8EFC0B6E75B789F7FD3BA5025D4E37F
C:\Windows\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6000.16386_none_fb80f5473b0ed783\netlogon.dll --a--- 559616 bytes [08:45 02/11/2006] [09:46 02/11/2006] 889A2C9F2AACCD8F64EF50AC0B3D553B
C:\Windows\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_fdb7b74337f9e857\netlogon.dll --a--- 592384 bytes [22:51 19/09/2008] [07:35 19/01/2008] A8EFC0B6E75B789F7FD3BA5025D4E37F

Searching for "eventlog.dll"
No files found.

Searching for "cngaudit.dll"
C:\Windows\System32\cngaudit.dll --a--- 61952 bytes [08:43 02/11/2006] [09:46 02/11/2006] (Unable to calculate MD5)
C:\Windows\winsxs\x86_microsoft-windows-cngaudit-dll_31bf3856ad364e35_6.0.6000.16386_none_e62d292932a96ce6\cngaudit.dll --a--- 11776 bytes [08:43 02/11/2006] [09:46 02/11/2006] 7F15B4953378C8B5161D65C26D5FED4D

-=End Of File=-

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Re: unable to access any virus scan or malware programs

Post by Belahzur on Mon Oct 26, 2009 12:16 am

1. Please download The Avenger by Swandog46 to your Desktop
Link: [You must be registered and logged in to see this link.]

  • Click on Avenger.zip to open the file
  • Extract avenger.exe to your desktop
2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+CCrying


Files to delete:
C:\WINDOWS\system32\cngaudit.dll

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


3. Now, start The Avenger program by clicking on its icon on your desktop.

  • Under "Input script here:", paste in the script from the quote box above.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
4. Please copy/paste the content of c:\avenger.txt into your reply.


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Re: unable to access any virus scan or malware programs

Post by rickroscoe1 on Wed Oct 28, 2009 2:18 am

I downloaded the file avenger.zip and tried to open it. I received a McAffee On access scan alert that the file was a Back-Door EFN trojan. Was this link tainted?

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Re: unable to access any virus scan or malware programs

Post by Belahzur on Thu Oct 29, 2009 12:18 am

No, just Mcafee being picky.

We need to disable your local AV (Anti-virus) before using the avenger I guess.

See [You must be registered and logged in to see this link.] for how to disable your AV.

Try getting the avenger working now.


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Re: unable to access any virus scan or malware programs

Post by rickroscoe1 on Thu Oct 29, 2009 2:36 am

Ran the avenger...here's what came up in the text

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

File "C:\WINDOWS\system32\cngaudit.dll" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

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Re: unable to access any virus scan or malware programs

Post by rickroscoe1 on Wed Nov 04, 2009 3:07 am

I think I got lost up in the mix. Any suggestions on the Avenger log?

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Re: unable to access any virus scan or malware programs

Post by Belahzur on Thu Nov 05, 2009 12:59 am

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: unable to access any virus scan or malware programs

Post by rickroscoe1 on Thu Nov 05, 2009 2:16 am

I already have malwarebytes on the computer. It won't run either. I get the same message about not being able to access the file.

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Re: unable to access any virus scan or malware programs

Post by Belahzur on Thu Nov 05, 2009 10:18 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


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