Antivirus System Pro and antivirus 2009 major issues

View previous topic View next topic Go down

Antivirus System Pro and antivirus 2009 major issues

Post by cpagator on Sat Oct 24, 2009 3:38 am

I seem to have both of these, but i think they are the same virus. THey have now disabled my ability to get to the internet, so I can not download new software. It has also disabled my ability to start in an safe mode. Lastly, I had already installed Malwarebytes' antimalware and it will not allow me to access this file. What can I do? Please help.

cpagator
Beginner
Beginner

Posts Posts : 3
Joined Joined : 2009-10-24
OS OS : XP
Points Points : 25995
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Antivirus System Pro and antivirus 2009 major issues

Post by Belahzur on Sat Oct 24, 2009 3:50 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34916
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : XP SP3 Media Centre
Points Points : 245059
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Antivirus System Pro and antivirus 2009 major issues

Post by cpagator on Sat Oct 24, 2009 4:50 pm

The issue I am having before even doing this is that the virus is not allowing me to get to the internet on taht computer. I am posting to this site with my other computer. I also tried saving the program to a disc and running it that way, and again, the virus will not allow it to be read.

How can I proceed?

cpagator
Beginner
Beginner

Posts Posts : 3
Joined Joined : 2009-10-24
OS OS : XP
Points Points : 25995
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Antivirus System Pro and antivirus 2009 major issues

Post by Belahzur on Sat Oct 24, 2009 7:44 pm

Lets try this program instead.

Please download exeHelper from one of the two links.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

  • Double-click on exeHelper.com or exeHelper.scr to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34916
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : XP SP3 Media Centre
Points Points : 245059
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Antivirus System Pro and antivirus 2009 major issues

Post by cpagator on Sat Oct 24, 2009 8:24 pm

Again, I greatly appreciate your help, but the virus will not allow me to launch internet explorer or firefox to be able to get to any of these programs. Is there a way to get to the internet to download these programs without going through IE or firefox?

cpagator
Beginner
Beginner

Posts Posts : 3
Joined Joined : 2009-10-24
OS OS : XP
Points Points : 25995
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Antivirus System Pro and antivirus 2009 major issues

Post by Belahzur on Sat Oct 24, 2009 8:47 pm

Can you download them on another machine and transfer them via USB?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34916
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : XP SP3 Media Centre
Points Points : 245059
# Likes # Likes : 1

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum