No sound

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Solved No sound

Post by FaithCassita on Sat Oct 24, 2009 1:54 am

Hi, please help. I had to restore my pc, had to reinstall windows and now my system is not playing any sound whatsoever. Can you help me figure out what kind of audio driver I have and how to fix it?

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Solved Re: No sound

Post by Dr Jay on Sat Oct 24, 2009 2:35 am

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.
Please close all other applications running on your system.

Please double click GetSystemInfo.exe to open it.

Click the Settings button.



Set it to Maximum



IMPORTANT! Then please click Customize - choose Driver / Ports tab and uncheck Scan Ports.


Click Create Report to run it.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to Kaspersky GSI Parser and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.

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Solved Re: No sound

Post by FaithCassita on Sat Oct 24, 2009 2:49 am

Here's the url
http://www.getsysteminfo.com/read.php?file=88639d8291a276d8e2b4e96c063c87b6

Thanks for the help. I need to have sound on my comp!
Hopefully you can help me fix it.

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Solved Re: No sound

Post by Dr Jay on Sat Oct 24, 2009 5:25 am

Do you have a drivers disk for Dell? I am guessing that is your system.

If not, you can find drivers on their website. support.dell.com

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Solved Re: No sound

Post by FaithCassita on Sat Oct 24, 2009 1:21 pm

yeah it's a dell, but it's refurbished. I'll look around at that site though and see what I find. Thanks.

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Solved Re: No sound

Post by FaithCassita on Sat Oct 24, 2009 1:34 pm

AHH, you're amazing! It was too simple. Before I posted here I looked everywhere to find out what kind of driver download I needed. I never thought :Well my computer is a Dell, let's see what the Dell Website has to offer". Thank you DragonMaster!! It worked!

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Solved Re: No sound

Post by Dr Jay on Sat Oct 24, 2009 8:57 pm

Good!

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Solved Re: No sound

Post by cincymom513 on Mon Jan 18, 2010 10:21 pm

I have the same problem and tried your suggestion, but when I click on the settings button, it won't let me change them. It says I don't have administrator rights to edit settings. I'm under administrator on my computer.

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Solved Re: No sound

Post by cincymom513 on Mon Jan 18, 2010 10:31 pm

I went ahead and followed your procedure, though. Here is the URL

http://www.getsysteminfo.com/read.php?file=d62fa8999c0d92acf89b88a02e7f2f1f


Can you help?

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