Can't get rid of Alpha Antivirus, even with Malwarebytes

View previous topic View next topic Go down

Can't get rid of Alpha Antivirus, even with Malwarebytes

Post by makani on Sat Oct 24, 2009 12:36 am

I'm not very good with computers, but I did get Malwarebytes on my computer ( with thumb drive, as I can't get onto internet without the alpha popping up) and deleted the alpha.exe thing in the "Windows Task Manager" which was the only way to get it to allow Malwares to run. It found 9 threats the first time, nȯne the second time, but the Alpha is still on there and back in the "Windows Taks manager Processes" I just have the free Malwarebytes Anti-malware version.
Everything should be up to date as I just installed a new hard drive less than 2 weeks ago.
Thank you for any help you can offer.
Sandie

makani
Beginner
Beginner

Status :
Online
Offline

Posts Posts : 2
Joined Joined : 2009-10-24
OS OS : XP

View user profile

Back to top Go down

Re: Can't get rid of Alpha Antivirus, even with Malwarebytes

Post by Dr Jay on Sat Oct 24, 2009 1:01 am

Please download ComboFix from [You must be registered and logged in to see this link.]

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

I would also like to see a list of installed programs, so please do this:
Click Start > Run then copy/paste the following single-line command into the Run box and click OK:

C:\Qoobox\Add-Remove Programs.txt

In your next reply, please include the ComboFix log and the Add-Remove Programs log.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Status :
Online
Offline

Posts Posts : 13713
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro

View user profile

Back to top Go down

Re: Can't get rid of Alpha Antivirus, even with Malwarebytes

Post by makani on Sat Oct 24, 2009 1:18 am

Thank you so much for getting back to me. I will try to do it tomorrow, I have to go to work right now.
Aloha,
Sandie

makani
Beginner
Beginner

Status :
Online
Offline

Posts Posts : 2
Joined Joined : 2009-10-24
OS OS : XP

View user profile

Back to top Go down

Re: Can't get rid of Alpha Antivirus, even with Malwarebytes

Post by Dr Jay on Sat Oct 24, 2009 1:28 am

Ok. Post when ready.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Head Administrator
Head Administrator

Status :
Online
Offline

Posts Posts : 13713
Joined Joined : 2009-09-06
Gender Gender : Male
OS OS : Windows 10 Home & Pro

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum