NEW ARRIVAL NEEDS HELP

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NEW ARRIVAL NEEDS HELP

Post by HUGGY2012 on Thu Oct 22, 2009 9:19 am

Hi guys just signed up to this sight in the hope of some help I keep getting windows defender popping up saying I have a trojan worm something like win32/renos.js I click remove but keeps coming back also when I search on google and click on a site it takes me to other sites instead please help.

Ps please be patient as I am a novice

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Re: NEW ARRIVAL NEEDS HELP

Post by Dr Jay on Sat Oct 24, 2009 1:08 am

Sorry for the delay, we are busy here on the boards. If you are still having issues, please do the following:


Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


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