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ANTIVIRUS SYSTEM PRO [IN NEED OF HELP]

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ANTIVIRUS SYSTEM PRO [IN NEED OF HELP]

Post by leahteal on Tue Oct 20, 2009 6:10 pm

In the removal guide it says to post your log, but heres the thing when the notepad pops up it pops up for like a split second and disappears leavin' me no time to copy its contents. I need to get rid of this darn virus some how! HELP! Afraid

Also, I downloaded the malwarebytes, but it wont let me open it.. Once I get passed the set up and hit finish it just goes away.. I tried to run the program, but it wont come up. ERR.

-Leah

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Re: ANTIVIRUS SYSTEM PRO [IN NEED OF HELP]

Post by Dr Jay on Tue Oct 20, 2009 11:33 pm

Please download ComboFix from [You must be registered and logged in to see this link.]

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found [You must be registered and logged in to see this link.]
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console


Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

I would also like to see a list of installed programs, so please do this:
Click Start > Run then copy/paste the following single-line command into the Run box and click OK:

C:\Qoobox\Add-Remove Programs.txt

In your next reply, please include the ComboFix log and the Add-Remove Programs log.


Dr. Jay (DJ)


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