alpha antivirus

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alpha antivirus

Post by karen2 on Mon Oct 12, 2009 1:05 am

alpha antivirus is on my computer and has blocked my access to the internet.
I am a computer virgin and havent got a clue what to do.
Is it best to take it in to someone to repair and pay what ever it takes or have I a chance to be able to get rid of this myself at a small cost (mentally and financially).
Ive been trying for the last 7 hours and am just getting in more of a mess.
PLEASE HELP
Thanking you in davance Karen :

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Re: alpha antivirus

Post by Dr Jay on Mon Oct 12, 2009 2:53 am

Welcome to GeekPolice. We are here to save you money. Our expertise here can help you get rid of threats.

From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a Tech Staff member, administrator, or moderator. Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.

As this topic is for you only, I just need to issue a warning to outside readers:
Roger that Warning: Instructions issued in this topic are for this user only. We are not responsible for damages, so if you need help; please register for this site, and start a new topic requesting help.




Please download this program from a non-infected computer and transfer it to the infected computer, then run it as instructed.

Please download ComboFix by sUBs
[You must be registered and logged in to see this link.]

Please save the file to your Desktop, but rename it first:




Important information about ComboFix

Before the download:
  • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
  • It is important to rename ComboFix before the download.
  • Please do not rename ComboFix to other names, but only the one indicated.

After the download:
  • Close any open browsers.
  • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". [You must be registered and logged in to see this link.] if you don't know how.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
  • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.

Running ComboFix:
  • Double click on svchost.exe & follow the prompts.
  • It will attempt to install the Recovery Console:




  • When ComboFix finishes, it will produce a report for you.
  • Please post the "C:\Combo-Fix.txt" in your next reply.


Troubleshooting ComboFix

Safe Mode:

If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")

Re-downloading:

If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.


Dr. Jay (DJ)


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Re: alpha antivirus

Post by karen2 on Mon Oct 12, 2009 8:08 pm

thanks for the info havent got access to another computer but will have in a few days.Ill give it a go and let u know how I get on .
thanks again for speedy response
karen

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Re: alpha antivirus

Post by Dr Jay on Mon Oct 12, 2009 8:27 pm

Post when ready.


Dr. Jay (DJ)


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