blue scrren on pc windows xp

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blue scrren on pc windows xp

Post by laguera16 on Sun Oct 04, 2009 5:41 pm

Need help with removing this problem. For some reason I received this blue screen without any warning signs and now i cant seem to see anything on my desktop just a blank blue screen every time i log in.

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Re: blue scrren on pc windows xp

Post by Dr Jay on Sun Oct 04, 2009 9:19 pm

Hi

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky.fr and save it to your Desktop.
  • Please close all other applications running on your system.
  • Please double click GetSystemInfo.exe to open it.
  • Click the Settings button.
  • Set it to Maximum
  • IMPORTANT! Then please click Customize - choose Driver / Ports tab and
  • Uncheck Scan Ports.
  • Click Create Report to run it.
  • It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to Kaspersky GSI Parser and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.

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Re: blue scrren on pc windows xp

Post by laguera16 on Mon Oct 05, 2009 12:36 am


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Re: blue scrren on pc windows xp

Post by Dr Jay on Mon Oct 05, 2009 5:28 am

Hi

Sorry for the delay. We have had server issues lately.

Please do the following:
Please download SpiderKill and save it to your Desktop.
  • Right-click on SpiderKill.zip and click Extract All. Follow the prompts and read carefully, to save it to your Desktop.
  • Double-click on the SpiderKill folder, and then double-click on SpiderKill.bat and follow all the prompts in the program.
  • Within a minute, it will save its log titled SpiderKill.txt.

and click here to open a new topic in the malware forum. In that new topic, post the log from SpiderKill, and state the current issue you are having. I suspect malware. When that check is finished, please reply back here, when clean.

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Re: blue scrren on pc windows xp

Post by laguera16 on Tue Oct 06, 2009 4:51 pm

i have done all of spiderkill but i dont see any name with spiderkill.tex

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Re: blue scrren on pc windows xp

Post by laguera16 on Tue Oct 06, 2009 4:55 pm

and also i dont see the spiderkill.bat...

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Re: blue scrren on pc windows xp

Post by Dr Jay on Wed Oct 07, 2009 4:04 am

Hi

Sorry for the delay, again. Please re-download it and run it as noted above.

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