can't open links on webpages or in email

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Solved can't open links on webpages or in email

Post by mumbles359 on 29th September 2009, 7:32 pm

since i downloaded ie8 ican't open any links if anyone can help me out i would appreciate it.
Thank you

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Solved Re: can't open links on webpages or in email

Post by Dr Jay on 30th September 2009, 5:48 am

Hi

Please download the following tool: http://go.microsoft.com/?linkid=9646978

Run the tool. Then, reboot your computer.

Please tell me if Internet Explorer is working properly.

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Solved re:can't open links

Post by mumbles359 on 30th September 2009, 2:53 pm

thanks for getting back to me so fast. unfortunetly the repair did not work. if you have any other ideas please let me know.
thanks again..

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Solved Re: can't open links on webpages or in email

Post by Dr Jay on 30th September 2009, 7:05 pm

Hi

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky.fr and save it to your Desktop.
  • Please close all other applications running on your system.
  • Please double click GetSystemInfo.exe to open it.
  • Click the Settings button.
  • Set it to Maximum
  • IMPORTANT! Then please click Customize - choose Driver / Ports tab and
  • Uncheck Scan Ports.
  • Click Create Report to run it.
  • It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop. Please upload the folder to Kaspersky GSI Parser and click the Submit button.

Please copy and paste the url of the GSI Parser report (not the log) in your next reply.

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Solved Re: can't open links on webpages or in email

Post by mumbles359 on 30th September 2009, 10:33 pm

I did as best i could with the kaspersky gsi the url link would not open. i wa
s wondering if this is what you need. http://www.getsysteminfo.com/read.php?file=25d2d3b1833dc0ae81826c852edec8ba&ms=0

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Solved Re: can't open links on webpages or in email

Post by Dr Jay on 1st October 2009, 6:27 am

Hi

It would be a good idea to check for malware, just in case. With that said, please do the following:

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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Solved Re: can't open links on webpages or in email

Post by mumbles359 on 1st October 2009, 6:35 pm

ok I updated and ran malwarebytes and here is the log.
thank you again
Malwarebytes' Anti-Malware 1.41
Database version: 2886
Windows 5.1.2600 Service Pack 2

10/1/2009 2:30:27 PM
mbam-log-2009-10-01 (14-30-26).txt

Scan type: Full Scan (C:\|)
Objects scanned: 150100
Time elapsed: 1 hour(s), 5 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

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Solved Re: can't open links on webpages or in email

Post by Dr Jay on 2nd October 2009, 12:36 am

Hi

We need to reset IE8.

Please do the following:
  • Open Internet Explorer
  • Click the Tools button and then click Internet Options.
  • Then, click the Advanced tab. Click the Reset button located at the bottom right. Lastly, click OK. Here is an example:


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Solved Re: can't open links on webpages or in email

Post by mumbles359 on 2nd October 2009, 12:42 pm

Hi,
well i reset ie and that didn't work either, what if i use a restore point to go back to an earlier setting.
Thanks again

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Solved Re: can't open links on webpages or in email

Post by Dr Jay on 2nd October 2009, 4:08 pm

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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Solved Re: can't open links on webpages or in email

Post by mumbles359 on 5th October 2009, 4:12 pm

Hi again,
I have tried to find security check but i cant spyinfoforum.org was taken over by another site. and i can't read french. if you have any other suggestions i would apprecciate it . thanks for all your help.

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Solved Re: can't open links on webpages or in email

Post by mumbles359 on 8th October 2009, 4:22 pm

Results of screen317's Security Check version 0.99.0
Windows XP Service Pack 2
Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee SecurityCenter
McAfee Virtual Technician
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:

CA Yahoo! Anti-Spy (remove only)
Adobe Flash Player 10
Adobe Reader 8.1.1
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent

McAfee VIRUSS~1 mcshield.exe
McAfee VIRUSS~1 mcsysmon.exe
``````````````````````````````
DNS Vulnerability Check:

Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

`````````End of Log```````````

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Solved Re: can't open links on webpages or in email

Post by Dr Jay on 9th October 2009, 9:53 am

Hi

Sorry for the delay. Server issues lately, here on the site.

I will give you a few recommendations, which may help to cure this issue. Please do these in order, so it can work properly.

==

  1. Use the Internet Explorer (No Add-ons) mode
    To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons). Do you still get an error?

    *If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue, because in regular Internet Explorer - the issue will not be resolved:

    A. Click Tools, and then click Internet Options.
    B. Click the Programs tab, and then click Manage add-ons.
    C. Click an add-on in the Name list, and then click Disable.
    D. Repeat step C until you identify the add-on that is causing the issue.
    If this resolves the issue, and you are able to use Internet Explorer without problems, please skip the rest of this process, and reply back to me, and say it was fȋxed in step 1. Otherwise, continue to step 2.
  2. Open Internet Explorer > Click Tools > Internet Options
    Click the Connections tab. Press the LAN settings button at the bottom.

    The following options should be UNchecked:
    *Automatically detect settings
    *Use automatic configuration script
    *Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections).

    Then, restart the browser (exit, then open a new IE window). Try going to websites or opening links again. If you are able to go to websites, then this process is done-reply back to tell me it was fȋxed at step 2. If you are not able to go to websites, go to step 3.
  3. To remove Internet Explorer 8, follow these steps:

    1. Click Start, and then click Control Panel.
    2. In Control Panel, double-click Add or Remove Programs.
    3. In the Add or Remove Programs dialog box, click the Windows Internet Explorer 8 entry, and then click Remove.

    Do not reinstall Internet Explorer 8, yet! This step is to remove it, so Service Pack 3 can be upgraded.
  4. Please upgrade to Windows XP SP3, because it includes all previously released updates. It also includes a small number of new functionalities. Some of the updates that Service Pack 3 provides, you may not have. It is now available via Windows Update.
  5. Please reinstall Internet Explorer 8 by using this tutorial (Method 2). Please tell me the results in your next reply.

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Solved Re: can't open links on webpages or in email

Post by mumbles359 on 9th October 2009, 6:03 pm

Hello again,
neither steps 1 or 2 worked step three worked kind of for some reason sp3 won't install on this pc, but i knew that already. ie7 works fine the links work so for now i am going to leave things as is. I want to thank you for all your help you guys are great.

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Solved Re: can't open links on webpages or in email

Post by Dr Jay on 10th October 2009, 6:22 am

You are welcome. Smile

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