Can't Remove Total Security

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Can't Remove Total Security

Post by efcdcdb on Fri Sep 25, 2009 11:34 pm

Yesterday I successfully (I thought) removed Antivirus 2010. Today I have Total Security Spyware. When I try to run Malware that I downloaded yesterday it stops scanning after a few seconds. Please help.

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Re: Can't Remove Total Security

Post by efcdcdb on Fri Sep 25, 2009 11:44 pm

And I can't open Internet Explorer. I am working on a different computer, to post here.

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Re: Can't Remove Total Security

Post by Belahzur on Sat Sep 26, 2009 12:21 am

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Can't Remove Total Security

Post by efcdcdb on Sat Sep 26, 2009 12:32 am

I was able to get IE to launch but when I tried the download nothing happened. I tried a couple times then the computer just shut down. I rebooted but cant get IE to launch.

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Re: Can't Remove Total Security

Post by efcdcdb on Sat Sep 26, 2009 1:02 am

I was able to download HJTInstall on my desktop but when I try to run it, I get a pop up saying HJTInstall.exe is infected.

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Re: Can't Remove Total Security

Post by efcdcdb on Sat Sep 26, 2009 1:52 am

Finally after a hundred tries I was able to run a scan on Hijack:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:43:05 PM, on 9/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\dumprep.exe
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\Integrity Client\iclient.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [EPSON Stylus C88 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIABA.EXE /P23 "EPSON Stylus C88 Series" /O6 "USB003" /M "Stylus C88"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [fonuluvad] Rundll32.exe "c:\windows\system32\bazabezi.dll",a
O4 - HKLM\..\Run: [10606254] C:\Documents and Settings\All Users\Application Data\10606254\10606254.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: Easy-WebPrint Add To Print List - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Garmin Internet Explorer Plug-In - [You must be registered and logged in to see this link.]
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - [You must be registered and logged in to see this link.]
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - [You must be registered and logged in to see this link.]
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [You must be registered and logged in to see this link.]
O20 - AppInit_DLLs: godobovo.dll c:\windows\system32\bazabezi.dll
O21 - SSODL: sopobudum - {ca9a3cf3-509a-44d4-959d-592cbb22a5c7} - c:\windows\system32\bazabezi.dll
O22 - SharedTaskScheduler: jugezatag - {ca9a3cf3-509a-44d4-959d-592cbb22a5c7} - c:\windows\system32\bazabezi.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WMP54GSVC - GEMTEKS - C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe

--
End of file - 10921 bytes

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Re: Can't Remove Total Security

Post by Belahzur on Sat Sep 26, 2009 7:20 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [fonuluvad] Rundll32.exe "c:\windows\system32\bazabezi.dll",a
    O4 - HKLM\..\Run: [10606254] C:\Documents and Settings\All Users\Application Data\10606254\10606254.exe
    O20 - AppInit_DLLs: godobovo.dll c:\windows\system32\bazabezi.dll
    O21 - SSODL: sopobudum - {ca9a3cf3-509a-44d4-959d-592cbb22a5c7} - c:\windows\system32\bazabezi.dll
    O22 - SharedTaskScheduler: jugezatag - {ca9a3cf3-509a-44d4-959d-592cbb22a5c7} - c:\windows\system32\bazabezi.dll


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Can't Remove Total Security

Post by efcdcdb on Sun Sep 27, 2009 12:01 am

I did fȋxed Checkd on Hijack, downloaded Malawarebytes and ran the scan. Results are below. When I rebotted, I had a RUn DLL pop up box that said " Error loading C:\windows\system32\bazabezi.dll. The specififed module could not be found. Also, I kept getting a Microsoft Windows pop up that said The system has encountered (and tehn recovered) from a serious error..."

Here is the Malewarbytes log:
Malwarebytes' Anti-Malware 1.41
Database version: 2863
Windows 5.1.2600 Service Pack 3

9/26/2009 7:50:24 PM
mbam-log-2009-09-26 (19-50-24).txt

Scan type: Quick Scan
Objects scanned: 93712
Time elapsed: 4 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 3
Folders Infected: 2
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\WINDOWS\system32\bazabezi.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{ca9a3cf3-509a-44d4-959d-592cbb22a5c7} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\systemsecurity2009 (Rogue.TotalSecurity) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\fonuluvad (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{ca9a3cf3-509a-44d4-959d-592cbb22a5c7} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\sopobudum (Trojan.Vundo.H) -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\bazabezi.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\bazabezi.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\10606254 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheryl\Start Menu\Programs\Total Security (Rogue.TotalSecurity) -> Quarantined and deleted successfully.

Files Infected:
c:\WINDOWS\system32\bazabezi.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\hxlqib.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dupekayi.exe (Rogue.SystemSecurity) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dowuvedo.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fabisike.exe (Rogue.SystemSecurity) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\hezubuti.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yirepoje.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\zigomobo.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheryl\Local Settings\Temporary Internet Files\Content.IE5\3DQ04D2D\logo[1].htm (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheryl\Local Settings\Temporary Internet Files\Content.IE5\UTZVKFGN\logo[1].htm (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheryl\Local Settings\Temporary Internet Files\Content.IE5\UTZVKFGN\tred[1].htm (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\10606254\10606254 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\10606254\10606254.exe (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\10606254\pc10606254ins (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheryl\Start Menu\Programs\Total Security\Total Security 2009.lnk (Rogue.TotalSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\Cheryl\Desktop\Total Security 2009.lnk (Rogue.TotalSecurity) -> Quarantined and deleted successfully.


Thank you

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Re: Can't Remove Total Security

Post by Belahzur on Sun Sep 27, 2009 12:04 am

Hello.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:





    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Can't Remove Total Security

Post by efcdcdb on Sun Sep 27, 2009 1:07 am

ComboFix 09-09-25.01 - Cheryl 09/26/2009 20:44.1.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.200 [GMT -4:00]
Running from: c:\documents and settings\Cheryl\Desktop\Combo-Fix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Application Data\ajumid.exe
c:\documents and settings\All Users\Application Data\fexen.sys
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
c:\documents and settings\All Users\Documents\fuka.com
c:\documents and settings\All Users\Documents\ilifit.com
c:\documents and settings\All Users\Documents\zylyhysivi.inf
c:\documents and settings\Cheryl\Application Data\wyhuxuri.reg
c:\documents and settings\Cheryl\Local Settings\Application Data\hepav.bat
c:\documents and settings\Cheryl\Local Settings\Application Data\qupowo.inf
c:\documents and settings\Cheryl\Local Settings\Application Data\ucav.sys
c:\documents and settings\Cheryl\Local Settings\Temporary Internet Files\icyt.com
c:\program files\Common Files\ugole.exe
c:\program files\Common Files\urutixik.exe
c:\windows\COUPON~1.OCX
c:\windows\CouponPrinter.ocx
c:\windows\kuko.pif
c:\windows\kusahiju.inf
c:\windows\poketyleda.ban
c:\windows\system32\ezasezyg.inf
c:\windows\system32\godanihe.exe
c:\windows\system32\godobovo.dll
c:\windows\system32\jahixyx.pif
c:\windows\system32\wbem\proquota.exe
c:\windows\system32\ygax.exe
c:\windows\system32\yubihimo.dll
c:\windows\ywedykosy.bin

----- BITS: Possible infected sites -----

[You must be registered and logged in to see this link.]
c:\windows\system32\proquota.exe was missing
Restored copy from - c:\system volume information\_restore{B731BAF5-B12D-4E40-A335-200318B5173A}\RP518\A0039153.exe

.
((((((((((((((((((((((((( Files Created from 2009-08-27 to 2009-09-27 )))))))))))))))))))))))))))))))
.

2009-09-27 00:57 . 2008-04-14 00:12 50176 -c--a-w- c:\windows\system32\dllcache\proquota.exe
2009-09-27 00:57 . 2008-04-14 00:12 50176 ----a-w- c:\windows\system32\proquota.exe
2009-09-26 01:42 . 2009-09-26 01:42 -------- d-----w- c:\program files\Trend Micro
2009-09-25 00:52 . 2009-09-25 00:52 -------- d-----w- c:\documents and settings\Cheryl\Application Data\Malwarebytes
2009-09-25 00:52 . 2009-09-10 18:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-25 00:52 . 2009-09-26 23:44 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-09-25 00:52 . 2009-09-25 00:52 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-09-25 00:52 . 2009-09-10 18:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-09-24 02:53 . 2004-08-04 12:00 4224 -c--a-w- c:\windows\system32\dllcache\beep.sys
2009-09-24 02:53 . 2004-08-04 12:00 4224 ----a-w- c:\windows\system32\drivers\beep.sys
2009-09-20 01:16 . 2009-09-20 01:16 -------- d-----w- c:\windows\system32\Adobe
2009-09-08 22:33 . 2009-06-21 21:44 153088 -c----w- c:\windows\system32\dllcache\triedit.dll
2009-09-06 17:47 . 2009-09-06 17:49 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-26 23:38 . 2008-06-11 23:17 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater
2009-08-25 22:38 . 2008-07-05 04:48 -------- d-----w- c:\documents and settings\Cheryl\Application Data\HPAppData
2009-08-25 22:37 . 2008-01-18 19:42 70016 ----a-w- c:\documents and settings\Cheryl\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-08-22 06:09 . 2009-08-22 06:09 -------- d-----w- c:\program files\MSBuild
2009-08-22 06:09 . 2009-08-22 06:09 -------- d-----w- c:\program files\Reference Assemblies
2009-08-05 09:01 . 2004-08-04 12:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-04 00:27 . 2009-07-27 00:34 -------- d-----w- c:\program files\Common Files\AOL
2009-07-17 19:01 . 2004-08-04 12:00 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-13 14:08 . 2004-08-04 12:00 286720 ----a-w- c:\windows\system32\wmpdxm.dll
2009-06-29 16:12 . 2004-08-04 12:00 827392 ----a-w- c:\windows\system32\wininet.dll
2009-06-29 16:12 . 2004-08-04 12:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-06-29 16:12 . 2004-08-04 12:00 17408 ------w- c:\windows\system32\corpol.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-04-14 68856]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2004-11-02 155648]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2004-11-02 126976]
"vptray"="c:\progra~1\SYMANT~1\SYMANT~1\vptray.exe" [2003-01-14 77824]
"Zone Labs Client"="c:\program files\Zone Labs\Integrity Client\iclient.exe" [2005-06-16 444160]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2007-02-05 849280]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"EPSON Stylus C88 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATIABA.EXE" [2005-01-27 98304]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-11-15 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\SOUNDMAN.EXE [2004-10-27 73728]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Cisco Systems VPN Client.lnk - c:\program files\Cisco Systems\VPN Client\vpngui.exe [2008-1-18 1445904]

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"UpdatesDisableNotify"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\SAGENT4.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Viewpoint\\Common\\ViewpointService.exe"=
"c:\\Program Files\\iPod\\bin\\iPodService.exe"=
"c:\\WINDOWS\\system32\\wbem\\wmiprvse.exe"=
"c:\\WINDOWS\\system32\\ZoneLabs\\vsmon.exe"=
"c:\\Program Files\\Common Files\\Apple\\Mobile Device Support\\bin\\AppleMobileDeviceService.exe"=

R2 IntuitUpdateService;Intuit Update Service;c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe [10/10/2008 6:45 AM 13088]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [7/26/2009 8:35 PM 24652]
.
Contents of the 'Scheduled Tasks' folder

2009-05-16 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
IE: &AIM Toolbar Search - c:\documents and settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
Trusted Zone: turbotax.com
DPF: Garmin Internet Explorer Plug-In - [You must be registered and logged in to see this link.]
.
- - - - ORPHANS REMOVED - - - -

BHO-{bc97c4ca-43a9-4890-a741-f7c101c9061c} - yubihimo.dll
HKLM-Run-kijojahabe - meyeyihi.dll



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-09-26 21:02
Windows 5.1.2600 Service Pack 3 NTFS

scanning hȋdden processes ...

scanning hȋdden autostart entries ...

scanning hȋdden files ...

scan completed successfully
hȋdden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
@Denied: (A 2) (Everyone)
@="IFlashBroker3"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"

[HKEY_LOCAL_MACHINE\software\DeterministicNetworks\DNE\Parameters]
"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,79,00,73,00,\
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(3900)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Cisco Systems\VPN Client\cvpnd.exe
c:\program files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
c:\windows\system32\wdfmgr.exe
c:\windows\system32\ZoneLabs\vsmon.exe
c:\program files\WMP54GS reƖ Network Monitor\WLService.exe
c:\program files\WMP54GS reƖ Network Monitor\WMP54G.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2009-09-27 21:04 - machine was rebooted
ComboFix-quarantined-files.txt 2009-09-27 01:04

Pre-Run: 59,345,330,176 bytes free
Post-Run: 59,780,878,336 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

199 --- E O F --- 2009-09-09 03:32

efcdcdb
Intermediate
Intermediate

Posts Posts : 58
Joined Joined : 2009-09-25
OS OS : XP
Points Points : 26765
# Likes # Likes : 0

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Re: Can't Remove Total Security

Post by Belahzur on Sun Sep 27, 2009 5:03 pm


  1. Close any open browsers.
  2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  3. Open notepad and copy/paste the text in the quotebox below into it:

    Registry::
    [HKEY_LOCAL_MACHINE\software\microsoft\security center]
    "AntiVirusOverride"=-
    "UpdatesDisableNotify"=-

    RegLock::
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
    [HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
    [HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
    [HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
  4. Save this as CFScript.txt, in the same location as ComboFix.exe



  5. Referring to the picture above, drag CFScript into ComboFix.exe
  6. When finished, it shall produce a log for you at C:\ComboFix.txt
  7. Please post the contents of the log in your next reply.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34916
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : XP SP3 Media Centre
Points Points : 245049
# Likes # Likes : 1

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Re: Can't Remove Total Security

Post by efcdcdb on Sun Sep 27, 2009 10:15 pm

Hi - here is the log:
ComboFix 09-09-25.01 - Cheryl 09/27/2009 17:48.2.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.325 [GMT -4:00]
Running from: c:\documents and settings\Cheryl\Desktop\Combo-Fix.exe
Command switches used :: c:\documents and settings\Cheryl\Desktop\cfscript.txt
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\Installer\488abd.msp
c:\windows\Installer\488ac1.msp
c:\windows\Installer\488ac5.msp
c:\windows\Installer\488ac9.msp
c:\windows\Installer\488acd.msp
c:\windows\Installer\488ad1.msp
c:\windows\Installer\488ad5.msp
c:\windows\Installer\488ad9.msp
c:\windows\Installer\488add.msp
c:\windows\Installer\488ae1.msp
c:\windows\Installer\488ae5.msp
c:\windows\Installer\488ae9.msp
c:\windows\Installer\488aed.msp
c:\windows\Installer\488af1.msp
c:\windows\Installer\488af5.msp
c:\windows\Installer\488af9.msp

.
((((((((((((((((((((((((( Files Created from 2009-08-27 to 2009-09-27 )))))))))))))))))))))))))))))))
.

2009-09-27 01:46 . 2009-09-27 03:25 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-09-27 01:46 . 2009-09-27 03:25 -------- d-----w- c:\program files\SpywareBlaster
2009-09-26 01:42 . 2009-09-26 01:42 -------- d-----w- c:\program files\Trend Micro
2009-09-25 00:52 . 2009-09-25 00:52 -------- d-----w- c:\documents and settings\Cheryl\Application Data\Malwarebytes
2009-09-25 00:52 . 2009-09-10 18:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-25 00:52 . 2009-09-26 23:44 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-09-25 00:52 . 2009-09-25 00:52 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-09-25 00:52 . 2009-09-10 18:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-09-24 02:53 . 2004-08-04 12:00 4224 -c--a-w- c:\windows\system32\dllcache\beep.sys
2009-09-24 02:53 . 2004-08-04 12:00 4224 ------w- c:\windows\system32\drivers\beep.sys
2009-09-20 01:16 . 2009-09-20 01:16 -------- d-----w- c:\windows\system32\Adobe
2009-09-08 22:33 . 2009-06-21 21:44 153088 -c----w- c:\windows\system32\dllcache\triedit.dll
2009-09-06 17:47 . 2009-09-06 17:49 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-26 23:38 . 2008-06-11 23:17 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater
2009-08-25 22:38 . 2008-07-05 04:48 -------- d-----w- c:\documents and settings\Cheryl\Application Data\HPAppData
2009-08-25 22:37 . 2008-01-18 19:42 70016 ----a-w- c:\documents and settings\Cheryl\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-08-22 06:09 . 2009-08-22 06:09 -------- d-----w- c:\program files\MSBuild
2009-08-22 06:09 . 2009-08-22 06:09 -------- d-----w- c:\program files\Reference Assemblies
2009-08-05 09:01 . 2004-08-04 12:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-04 00:27 . 2009-07-27 00:34 -------- d-----w- c:\program files\Common Files\AOL
2009-07-17 19:01 . 2004-08-04 12:00 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-13 14:08 . 2004-08-04 12:00 286720 ----a-w- c:\windows\system32\wmpdxm.dll
.

((((((((((((((((((((((((((((( [You must be registered and logged in to see this link.] )))))))))))))))))))))))))))))))))))))))))
.
- 2004-08-04 12:00 . 2009-09-27 00:34 67312 c:\windows\system32\perfc009.dat
+ 2004-08-04 12:00 . 2009-09-27 20:41 67312 c:\windows\system32\perfc009.dat
+ 2004-08-04 12:00 . 2009-09-27 20:41 432356 c:\windows\system32\perfh009.dat
- 2004-08-04 12:00 . 2009-09-27 00:34 432356 c:\windows\system32\perfh009.dat
+ 2009-09-27 01:03 . 2008-10-16 18:06 268648 c:\windows\system32\mucltui.dll
+ 2008-01-18 19:21 . 2008-04-14 00:12 214528 c:\windows\system32\dllcache\icwconn1.exe
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-04-14 68856]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2004-11-02 155648]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2004-11-02 126976]
"vptray"="c:\progra~1\SYMANT~1\SYMANT~1\vptray.exe" [2003-01-14 77824]
"Zone Labs Client"="c:\program files\Zone Labs\Integrity Client\iclient.exe" [2005-06-16 444160]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2007-02-05 849280]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"EPSON Stylus C88 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATIABA.EXE" [2005-01-27 98304]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-11-15 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\SOUNDMAN.EXE [2004-10-27 73728]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Cisco Systems VPN Client.lnk - c:\program files\Cisco Systems\VPN Client\vpngui.exe [2008-1-18 1445904]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\SAGENT4.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Viewpoint\\Common\\ViewpointService.exe"=
"c:\\Program Files\\iPod\\bin\\iPodService.exe"=
"c:\\WINDOWS\\system32\\wbem\\wmiprvse.exe"=
"c:\\WINDOWS\\system32\\ZoneLabs\\vsmon.exe"=
"c:\\Program Files\\Common Files\\Apple\\Mobile Device Support\\bin\\AppleMobileDeviceService.exe"=

R2 IntuitUpdateService;Intuit Update Service;c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe [10/10/2008 6:45 AM 13088]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [7/26/2009 8:35 PM 24652]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - GTNDIS5
.
Contents of the 'Scheduled Tasks' folder

2009-05-16 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2009-09-27 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-01-19 23:38]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
IE: &AIM Toolbar Search - c:\documents and settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
Trusted Zone: turbotax.com
DPF: Garmin Internet Explorer Plug-In - [You must be registered and logged in to see this link.]
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-09-27 18:05
Windows 5.1.2600 Service Pack 3 NTFS

scanning hȋdden processes ...

scanning hȋdden autostart entries ...

scanning hȋdden files ...

scan completed successfully
hȋdden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\DeterministicNetworks\DNE\Parameters]
"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,79,00,73,00,\
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1044)
c:\windows\system32\adsldpc.dll
.
Completion time: 2009-09-27 18:07
ComboFix-quarantined-files.txt 2009-09-27 22:07
ComboFix2.txt 2009-09-27 01:04

Pre-Run: 59,339,259,904 bytes free
Post-Run: 59,401,318,400 bytes free

147 --- E O F --- 2009-09-27 04:22

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Re: Can't Remove Total Security

Post by Belahzur on Sun Sep 27, 2009 11:45 pm

Hello.
Nearly done now.

  • Open HijackThis.
  • When Hijack This opens, click "Open the Misc Tools section"
  • Then select "Open Uninstall Manager"
  • Click on "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


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Re: Can't Remove Total Security

Post by efcdcdb on Sun Sep 27, 2009 11:50 pm

Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.2
Adobe Shockwave Player 11.5
AIM Toolbar
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoImpression 5
Bonjour
CacheStats
Canon PhotoRecord
Canon PIXMA iP3000
Canon Utilities Easy-PhotoPrint
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
Download Updater (AOL LLC)
EasyGPS 2.9.1
Easy-WebPrint
EPSON C88+ User's Guide
EPSON Printer Software
EPSON Web-To-Page
Garmin City Navigator North America NT 2009.11 Update
Garmin Communicator Plugin
Garmin Trip and Waypoint Manager v4
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
HP Smart Web Printing
Integrity Client
Intel(R) Extreme Graphics 2 Driver
iTunes
Java(TM) 6 Update 7
LiveUpdate 1.7 (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft VC9 runtime libraries
OpenOffice.org Installer 1.0
QuickTime
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Tools
Roxio Express Labeler 3
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Sonic Activation Module
SpywareBlaster 4.2
Symantec AntiVirus Client
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 reƖ
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wnyiper
TurboTax 2008 wrapper
TurboTax Deluxe 2007
TWC User Controls
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB973815)
Viewpoint Media Player
VPN Client
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3
WinRAR archiver
reƖ-G PCI Adapter

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Re: Can't Remove Total Security

Post by Belahzur on Sun Sep 27, 2009 11:52 pm

Hello.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    Java(TM) 6 Update 7
    Viewpoint Media Player

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /u



This will also reset your restore points.

How is the machine running now?


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Re: Can't Remove Total Security

Post by efcdcdb on Mon Sep 28, 2009 12:19 am

Well, it seems to be running O.K., BUT 1) I seem to have lost my EXCEL throughout this process, which is odd because everything else I tried seems O.K., including WORD, and 2) when I rebooted just now, I received a message that said "Your computer might be at risk. Your virus protection status is unknown.". There is a red shield with a white x on the bottom (my Symantech shield is yellow, and it is there too).

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Re: Can't Remove Total Security

Post by Belahzur on Mon Sep 28, 2009 6:24 pm

Hello.
For some reason, either just random chance, or the malware, the machine ins't seeing you have Symantec installed.

We'll remvoe Symantec anyway, I don't like Norton or anything to do with Norton.

Please install Avira antivirus otherwise you won't be protected.

1) [You must be registered and logged in to see this link.]
-Free anti-virus software for Windows.
-Detects and removes more than 50,000 viruses. Free support.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts.

Once you have done that, remember how to make/post an uninstall log we did a little while back? can you re-do that step and post a new uninstall log please. Smile


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Re: Can't Remove Total Security

Post by efcdcdb on Wed Sep 30, 2009 1:34 am

Hi again. I installed AVIRA. Thank you. I also created an uninsall list:

Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.2
Adobe Shockwave Player 11.5
AIM Toolbar
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoImpression 5
Avira AntiVir Personal - Free Antivirus
Bonjour
CacheStats
Canon PhotoRecord
Canon PIXMA iP3000
Canon Utilities Easy-PhotoPrint
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
Download Updater (AOL LLC)
EasyGPS 2.9.1
Easy-WebPrint
EPSON C88+ User's Guide
EPSON Printer Software
EPSON Web-To-Page
Garmin City Navigator North America NT 2009.11 Update
Garmin Communicator Plugin
Garmin Trip and Waypoint Manager v4
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
HP Smart Web Printing
Integrity Client
Intel(R) Extreme Graphics 2 Driver
iTunes
LiveUpdate 1.7 (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
OpenOffice.org Installer 1.0
QuickTime
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Tools
Roxio Express Labeler 3
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Sonic Activation Module
SpywareBlaster 4.2
Symantec AntiVirus Client
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 reƖ
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wnyiper
TurboTax 2008 wrapper
TurboTax Deluxe 2007
TWC User Controls
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB973815)
VPN Client
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3
WinRAR archiver
reƖ-G PCI Adapter

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Re: Can't Remove Total Security

Post by Belahzur on Wed Sep 30, 2009 10:29 pm

Hello.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

    LiveUpdate 1.7 (Symantec Corporation)
    Symantec AntiVirus Client

How is the machine running?


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Re: Can't Remove Total Security

Post by efcdcdb on Wed Sep 30, 2009 11:39 pm

Hi. Should the Uninstall take a long time? The first time I tried it, I was hung up at the "Please wait while windows configures Symantec" screen. I waited awhile and then CTl Alt Deleted, rebotted and tried again. The same thing happened again - so far it has been 20 minutes. My PC has been really slow. It took a long time to download and install AVIRA yesterday - more than 30 minutes. Should I just be patient? Or is something wrong?

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Re: Can't Remove Total Security

Post by Belahzur on Thu Oct 01, 2009 12:19 am

Symantec can cause slowdowns sometimes because it's a big product. If it's not uninstall, knock it off and we'll use something else to remove it.


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Re: Can't Remove Total Security

Post by efcdcdb on Thu Oct 01, 2009 12:20 am

OK let's try something else. :-)

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Re: Can't Remove Total Security

Post by Belahzur on Thu Oct 01, 2009 12:23 am

Completely Uninstall Norton software using:

Instructions

  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):

    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall


Let me know how that goes. Smile


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Re: Can't Remove Total Security

Post by efcdcdb on Thu Oct 01, 2009 12:48 am

After I downloaded it and tried to run it I got a pop-up that said "The version of Norton Removal tool that you are using is expired". Also, I have Symantec Corporate Edition 8.0, if that makes a difference. Thanks.

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Re: Can't Remove Total Security

Post by Belahzur on Thu Oct 01, 2009 10:27 am

Yeah, there is some removal problem with the corporate edition.

Please download Revo Uninstall from here: [You must be registered and logged in to see this link.]

  1. Download and run the setup file for Revo Uninstaller.
  2. Once setup, run Revo Uninstaller.
  3. Select the following item for removal by clicking on it once.

    Symantec AntiVirus Client


  4. Then hit the "Uninstall" button at the top.
  5. Close Revo Uninstaller.


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Re: Can't Remove Total Security

Post by efcdcdb on Thu Oct 01, 2009 10:51 pm

Hi. Well, I think there was a typo in your link for Revo Uninstall but I figured it out. I ran it, and it seemed to get hung up again on the "configuration" screen, but when I clicked on "cancel", it seemed to finish, and told me to reboot, which I did, and Symantic is no longer in programs. Am I done now? What else can I do, using Avira or anything else, so I don't get any more Malware? As much as I am thrilled with your help, I'd like to not have to visit so often. :-)

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Re: Can't Remove Total Security

Post by Belahzur on Thu Oct 01, 2009 11:53 pm

Heh.
That should do it. Keep Avira updated.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
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A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
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Hopefully this should take care of your problems! Good luck. Big Grin


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Re: Can't Remove Total Security

Post by efcdcdb on Fri Oct 02, 2009 2:22 am

Thank you so much. I will follow all your advice. I really appreciate it!!

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