antivirus pro:file is infected

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antivirus pro:file is infected

Post by litejazzer on Thu Sep 24, 2009 3:00 am

been trying different files to delete antivirus pro but it won't execute. it says:

application cannot be executed. the file (filename).exe is infected. do you want to activate your antivirus now?

tried malwarebytes anti-malware and combofix. thanks.

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Re: antivirus pro:file is infected

Post by Dr Jay on Thu Sep 24, 2009 4:24 am

Hi

ComboFix should not be run without the guidance of a helper. It is a powerful tool and is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private or regular use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Please delete the current version of ComboFix you have.

Please download ComboFix by sUBs
[You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.]

Please save the file to your Desktop, but rename it first:




Important information about ComboFix

Before the download:
  • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
  • It is important to rename ComboFix before the download.
  • Please do not rename ComboFix to other names, but only the one indicated.

After the download:
  • Close any open browsers.
  • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". [You must be registered and logged in to see this link.] if you don't know how.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
  • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.

Running ComboFix:
  • Double click on svchost.exe & follow the prompts.
  • It will attempt to install the Recovery Console:




  • When ComboFix finishes, it will produce a report for you.
  • Please post the "C:\Combo-Fix.txt" in your next reply.


Troubleshooting ComboFix

Safe Mode:

If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")

Re-downloading:

If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.


Dr. Jay (DJ)


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Re: antivirus pro:file is infected

Post by litejazzer on Thu Sep 24, 2009 4:54 am

when i double click on svchost.exe i still get the same message as file is infected.

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Re: antivirus pro:file is infected

Post by litejazzer on Thu Sep 24, 2009 5:08 am

i also tried troubleshooting combofix but computer wont go into safe mode and i also tried renaming combofix but it still says file is corruptedwhen i tried to run it.

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Re: antivirus pro:file is infected

Post by Dr Jay on Thu Sep 24, 2009 5:11 am

Hi

Please do a scan with [You must be registered and logged in to see this link.]

Click on the Accept button and install any components it needs.

  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer.
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.


Dr. Jay (DJ)


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Re: antivirus pro:file is infected

Post by litejazzer on Thu Sep 24, 2009 6:27 am

is it normal that it is updating the database with a size of 131 mb?

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Re: antivirus pro:file is infected

Post by litejazzer on Thu Sep 24, 2009 7:05 am

the database update stopped after 70mb and says update has failed. when i tried to redo it it wont update anymore and there is a message that says scanningprocess file is infected

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Re: antivirus pro:file is infected

Post by Dr Jay on Thu Sep 24, 2009 8:49 am

Hi

Please run a free online scan with the [You must be registered and logged in to see this link.]
Note: You will need to use Internet Explorer for this scan

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


Dr. Jay (DJ)


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Re: antivirus pro:file is infected

Post by litejazzer on Thu Sep 24, 2009 2:39 pm

tried it but when i click on run application, a window says application is infected so a blank page appears in the scanner window.

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Re: antivirus pro:file is infected

Post by Dr Jay on Thu Sep 24, 2009 3:51 pm

Hi

Please read the following page about Virut: [You must be registered and logged in to see this link.]

We have hit a dead end.


Dr. Jay (DJ)


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Re: antivirus pro:file is infected

Post by litejazzer on Sun Sep 27, 2009 6:06 pm

i left my laptop off for 2 days and when i turned it on today, seems like the malware was hibernating. i ran the combofix right away and it loaded and cleaned it. what happened? i gave up hope already and was about to reformat.

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Re: antivirus pro:file is infected

Post by Dr Jay on Sun Sep 27, 2009 7:00 pm

Your system is mostlly corrupted. I would not recommend to leave it as is. Virut is a dangerous infection and should be dealt with immediately, through the instructions provided above.


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