remove arp 1394

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remove arp 1394

Post by jocelynbacon on 22nd September 2009, 11:55 am

I am using Prevx3.0 and it cannot remove this malware. I am also unable to download any new software to try and get rid of the problem.

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Re: remove arp 1394

Post by Belahzur on 22nd September 2009, 7:09 pm

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


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Re: remove arp 1394

Post by jocelynbacon on 29th September 2009, 2:11 am

When I try to download this, I get an error that application is not found.

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Re: remove arp 1394

Post by Belahzur on 29th September 2009, 10:39 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt just yet.


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Re: remove arp 1394

Post by jocelynbacon on 30th September 2009, 1:44 am

A screen opens that says Open with. I am choosing Internet Explorer. The forospyware opens, but it is blank.

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Re: remove arp 1394

Post by Belahzur on 30th September 2009, 10:30 pm

Hello.

Please download [You must be registered and logged in to see this link.]

  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


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Re: remove arp 1394

Post by jocelynbacon on 1st October 2009, 2:28 am

exeHelper by Raktor - 09
Build 20090925
Run at 22:25:16 on 09/30/09
Now searching...
Checking for numerical processes...
Checking for bad processes...
Checking for bad files...
Deleting file C:\WINDOWS\system32\sysnet.dat
Deleting file C:\WINDOWS\system32\bincd32.dat
Checking for bad registry entries...
Removing HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\winupdate.exe
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

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Re: remove arp 1394

Post by Belahzur on 1st October 2009, 10:30 am

Can you run Hijack This now?


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Re: remove arp 1394

Post by jocelynbacon on 1st October 2009, 12:32 pm

It still says application not found when I try to run Hijack

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Re: remove arp 1394

Post by Belahzur on 1st October 2009, 5:09 pm

Delete it and re-download it via my provided link.


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Re: remove arp 1394

Post by jocelynbacon on 1st October 2009, 5:18 pm

I am unable to add or remove any programs. Is there a file I should be looking for?

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Re: remove arp 1394

Post by jocelynbacon on 1st October 2009, 5:21 pm

I get c:\windows\system32\rundl32.exe application not found when I try to add or remove anything.

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Re: remove arp 1394

Post by Belahzur on 1st October 2009, 9:54 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run.
  • When complete, two logs will open. Save both of the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt just yet.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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