phone and router compatabilty problems

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phone and router compatabilty problems

Post by vince on 21st September 2009, 9:41 pm

I have a Thomson gateway 585v7, and a siemens c474ip dect phone, a sipgate.co.uk account, the phone keeps dropping the router and if you call at that point its just a dead line.
Sipgate recommended forwarding ports 5004, 5060 and 5062 and disabling the stun server. But this is proving to be quite difficult with this router, I have a fixed IP and am on adsl2+ .
Can anyone help or point me in the right direction.
Vince
Thank You!

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Re: phone and router compatabilty problems

Post by Xenos on 21st September 2009, 9:55 pm

I believe this link will give you an idea on how to port forward on that specific router.

http://forum.portforward.com/YaBB.cgi?num=1235285461

it's hard for me to give you direct steps as every router is different


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Re: phone and router compatabilty problems

Post by vince on 21st September 2009, 10:28 pm

Thanks, have joined that forum and can post in 24 hours, do you think I should disable upnp and re enable the stun server in the phone, I have seen some posts that say this.

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Re: phone and router compatabilty problems

Post by vince on 22nd September 2009, 10:03 am

Sipgate contacted me and said to try witout the port forwading. However it doesnt work, and I get an error code now. ip code 404.
Any ideas
Thanks

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Re: phone and router compatabilty problems

Post by vince on 23rd September 2009, 2:07 pm

bump

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