GeekPolice
Welcome to GeekPolice.net!

From "wow" to "whoa" - we're teaching practical technology and helping others with tech support. Join our family here!

You are viewing the forum as a "Guest" which doesn't give you member privileges to ask questions or post comments.

Take 30 seconds to register or log in below and unlock the limitations of this website to discover new computer knowledge!

spyware

View previous topic View next topic Go down

spyware

Post by nolesfan on Sat Sep 19, 2009 11:19 pm

Please help. While on my computer this morning I was informed there were critical issues with spyware. A company popped up "Personal Antivirus." I do not pretend to being computer savy and thought I did the right thing by purchasing its protection. Now I'm scared I've done the wrong thing and need to remove it from my computer. What do I need to do?

nolesfan
Beginner
Beginner

Status :
Online
Offline

Posts : 1
Joined : 2009-09-19
OS : Windows xp
Points : 26313
# Likes : 0

View user profile

Back to top Go down

Re: spyware

Post by Dr Jay on Sun Sep 20, 2009 1:17 am

Hi

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


[You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.] ~ [You must be registered and logged in to see this link.]

Dr Jay
Administrator
Administrator

Status :
Online
Offline

Posts : 13704
Joined : 2009-09-06
Gender : Male
OS : Windows 10 Home & Pro
Points : 144790
# Likes : 10

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum