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Post by nolesfan on Sun 20 Sep 2009, 10:19 am

Please help. While on my computer this morning I was informed there were critical issues with spyware. A company popped up "Personal Antivirus." I do not pretend to being computer savy and thought I did the right thing by purchasing its protection. Now I'm scared I've done the wrong thing and need to remove it from my computer. What do I need to do?



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Re: spyware

Post by DragonMaster Jay on Sun 20 Sep 2009, 12:17 pm


Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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