Total Security

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Total Security

Post by Sheri711 on Sat Sep 19, 2009 4:55 am

This Total Security spyware has totally taken over my computer. I can't access any spyware removal programs or anything.....they are creeps. I did report them to the FCC and their number is 1-877-382-4357 and they also told me to report it at [You must be registered and logged in to see this link.] I will have to take my computer to a shop to get their garbage off my system!! Any advice??

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Re: Total Security

Post by Dr Jay on Sat Sep 19, 2009 8:12 am

Hi

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Dr. Jay (DJ)


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