Anti Virus Systems Pro too Infected to Download Removal Tool

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by Belahzur on Mon Sep 21, 2009 12:30 pm

Hello.
Keep Norton for now, but lets see what's installed.

  • Open HijackThis.
  • When Hijack This opens, click "Open the Misc Tools section"
  • Then select "Open Uninstall Manager"
  • Click on "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Mon Sep 21, 2009 12:54 pm

Uh, man. I just uninstalled it. All those that I did not install, thought they were hijackers. Uninstalled Norton, Dr. Spyware, RegCure.

I did install AdAware, and TweakNow, Reg Cleaner, which fixed 64 problems. Did a Disk Cleanup and rebooted.

How do I open Hijack This I don't see a link.

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by Belahzur on Mon Sep 21, 2009 12:56 pm

My bad, didn't realize we hadn't used HJT here.

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • When Hijack This opens, click "Open the Misc Tools section"
  • Then select "Open Uninstall Manager"
  • Click on "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Mon Sep 21, 2009 1:05 pm

Okay. Got it. I also notice an icon for a program called Digital River. Don't remember installing that one either. Here's the log:

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
ABC Island
ACDSee 32
Activation Assistant for the 2007 Microsoft Office suites
Ad-Aware
Ad-Aware
Adobe Flash Player 10 ActiveX
Adobe Reader 7.0.8
Adobe Shockwave Player 11.5
Age of Castles
Age of Mythology Gold
AGEIA PhysX v7.11.13
Agere Systems PCI-SV92PP Soft Modem
Alchemy Deluxe
Alien Outbreak 2
Ancient Mosaic
Ancient Seal
Ancient Tripeaks 2
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Aquacade
ArcSoft Panorama Maker 4
Astro Avenger
avast! Antivirus
Bass Tournament Tycoon
Bejeweled 2 Deluxe
BigFix
Blackhawk Striker 2
Bonjour
Boom Voyage

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by Belahzur on Mon Sep 21, 2009 1:07 pm

Hello.
The log looks cut off, please post the rest.


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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Mon Sep 21, 2009 1:13 pm

Whoops:

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
ABC Island
ACDSee 32
Activation Assistant for the 2007 Microsoft Office suites
Ad-Aware
Ad-Aware
Adobe Flash Player 10 ActiveX
Adobe Reader 7.0.8
Adobe Shockwave Player 11.5
Age of Castles
Age of Mythology Gold
AGEIA PhysX v7.11.13
Agere Systems PCI-SV92PP Soft Modem
Alchemy Deluxe
Alien Outbreak 2
Ancient Mosaic
Ancient Seal
Ancient Tripeaks 2
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Aquacade
ArcSoft Panorama Maker 4
Astro Avenger
avast! Antivirus
Bass Tournament Tycoon
Bejeweled 2 Deluxe
BigFix
Blackhawk Striker 2
Bonjour
Boom Voyage
Bricks of Camelot
Bricks of Egypt
Browser Address Error Redirector
Butterfly Escape
Carl the Caveman
Chuzzle Deluxe
Clash'N Slash
Crystal Maze
Cute Knight
Dark Matter
Digby's Donuts
Digital Media Reader
Diner Dash
Diner Dash - Flo on the Go
Disney Pirates of the Caribbean Online
DVD Shrink 3.1.7
EAX Unified
eMachines Game Console
eMachines Recovery Center Installer
FATE
Feeding Frenzy 2
Final Draft 7
Final Drive Fury
Final Drive Nitro
Game Console - WildGames
Geneforge
Geneforge 2
Geneforge 3
Gift Shop
Google Chrome
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
Heavy Weapon
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Insaniquarium Deluxe
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
iPhone Configuration Utility
IrfanView (remove only)
iTunes
Java(TM) SE Runtime Environment 6
JEOPARDY
Jewel Quest Solitaire
Jewel Thief
Lara Croft Tomb Raider: The Angel Of Darkness
Lost Via Domus
Magic Lanterns
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Digital Image Starter Edition 2006
Microsoft Money 2006
Microsoft Office 2000 Professional
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MobileMe Control Panel
Mosaic Tomb of Mystery
MSN Toolbar
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML4 Parser
Mystery Solitaire - Secret Island
Napster
Napster Burn Engine
Nikon Message Center
Nikon Transfer
Ouba - The Great Journey
Paparazzi
Penguins!
Phoenix Assault
Pirates of the Caribbean Online's Desktop Galleon
PixiePack Codec Pack
Polar Bowler
Polar Golfer
Polar Tubing
Power2Go 5.0
PS2 Multimedia Keyboard Driver
QuickTime
Roller Rush
Safari
Sandlot Games Client Services 1.2.2
SandScript
SCRABBLE
SCRABBLE Rack Attack
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Visio 2007 (KB947590)
SigmaTel Audio
Star Defender 2
Super Granny 3
Tangle Bee
Tiki Boom Boom
Tomb Raider: Anniversary 1.0
Tornado Jockey
TweakNow RegCleaner
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VersionTracker Pro for Windows
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Westward
Wheel of Fortune
Wik and The Fable of Souls
Wild West Billy
Windows Live installer
Windows Live Mail
Windows Live Messenger
Windows Live Sign-in Assistant

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by Belahzur on Mon Sep 21, 2009 2:12 pm

Hello.

  • Click Start >> Control Panel.
  • Under the Programs click Uninstall a Program
  • Highlight Java(TM) SE Runtime Environment 6
  • Click on the Uninstall/Change button at the top.

How is the machine running now?


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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Mon Sep 21, 2009 8:56 pm

Java SE gone.

Seem like machine is running great. Anything else?

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by Belahzur on Tue Sep 22, 2009 12:53 am

Nope, that should be it.


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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Tue Sep 22, 2009 12:59 am

Bel: Just noticed my sound is not working. The little speaker icon is no longer in the taskbar.

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by Belahzur on Tue Sep 22, 2009 1:16 am

Hello.
See here:
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Try the top answer, or the one below it. If no joy, we'll try updating your drivers.


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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Tue Sep 22, 2009 1:46 am

Bel, thanks. The icon came back with a reboot. Sound works but doesn't seem to be as loud as it should. I'll look at that link later. Thanks again, the machine seems to be running like new otherwise.

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Tue Sep 22, 2009 6:33 am

Bel, maybe I do have a driver problem. Can't get youtubes to play now.

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by Belahzur on Tue Sep 22, 2009 7:09 pm

Need a little further detail on that.

The video wont play, or the video plays with low/no sound at all?


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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Tue Sep 22, 2009 8:25 pm

Seems to be working now. Yesterday couldn't get them to play at all, but now they work fine. I did see a brief popup yesterday advertizing an offer to buy some anti-virus program. It went away before I could see which one. But I did download a few programs yesterday like Ad-Aware, and Google Chrome. Maybe it was from one of those. Everybody seems to be telling me I need to replace IE with a better browser so I'm shopping around. Maybe Firefox would be better.

But, I think the machine is good to go now. Thanks again.

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Wed Sep 23, 2009 7:35 pm

Bel. I did install Firefox, and Google Crome, but YouTubes will only play on EI: With the other browsers vids won't play at all. It says I may need to update Flash Player or enable Java scipt. When I check the Tools box on Firefox it shows Java to be enabled and running, and I did dowload the add ons and plugins, with Flash Player was one.

Not sure these problems are related to the bug problem I had. If this is off topic let me know I can start another thread in the proper forum.

Thanks

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by Belahzur on Wed Sep 23, 2009 11:11 pm

Did you download flash player 10?
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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Thu Sep 24, 2009 12:07 am

Bel: I did download Flash Player 10 and I still can't play youtubes with Firefox. I was using EI when I downloaded it. Do I need to download Flash Player 10 while in the FireFox browser. I'm in Firefox now I'll try the download again

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by horahack on Thu Sep 24, 2009 4:58 am

Guess the answer to that question was yes. I did and it works.

Thanks

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Re: Anti Virus Systems Pro too Infected to Download Removal Tool

Post by yomi54 on Thu Oct 22, 2009 1:13 am

Moderated Message: Hello, your comment has been removed. Please do not post in another member's topic. If you need help, please read [You must be registered and logged in to see this link.] over and [You must be registered and logged in to see this link.] to open a new topic.

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